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Thread ID: 59370 2005-06-30 06:08:00 camera driver issues help (1543) Press F1
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368215 2005-06-30 06:08:00 Recently I installed a Canon Powershot S70 camera onto my windows xp computer and when I plugged the camera into the usb socket, the computer recognised that there was a camera type device being installed but it didn't install the camera, instead coming up with an error. What should I do???

Thanks for all your help. 		help (1543)
368216 2005-06-30 06:22:00 You could start by posting the exact error, its probably quite relevant.

Also, with XP no "driver" should be needed. Plugging in the camera should make it appear as a "removeable drive" allowing you to open the folder on the camera memory, copy and paste the photos to the location of your choice on the hard drive.

Camera supplied software should be labelled a "computer health hazard" in my view, it seldom works well and is simply unnecessary in XP in most cases. 		godfather (25)
368217 2005-06-30 06:27:00 Canon seem to be one of the few camera makers whose cameras don't just act like a removable disk when plugged into USB ports.

Did you install the full Canon software package?

What is the error message? There are likely to be a number of possible error messages, and our ESP powers, although great, are not infinite. ;) 		Graham L (2)
368218 2005-06-30 06:31:00 You could start by posting the exact error, its probably quite relevant.

Also, with XP no "driver" should be needed.
Not quite true, there are a number of cameras that must have proprietry drivers installed for XP to work with them

Although the site for your camera says
"Picture Transfer Protocol supports driver-less image transfer, viewing and deletion between camera and computer with newer operating systems. (Windows XP or Mac OS X v 10.1/10.2/10.3)"
www.canon.com.au
There is a WIA driver available for it
alpha02.c-wss.com 		bartsdadhomer (80)
368219 2005-07-01 06:36:00 Thanks for all your help. I ran this file and it kept freezing in the middle of the driver install. What shall I do now??? help (1543)
368220 2005-07-01 06:58:00 You might have yourself in a pickle now, when the installation of cameras and scanners go bad they go really bad.
This is what I'd do.
Uninstall any software you loaded for the camera
Uninstall the Camera from device Manager, check that it is also gone from the camera & scanner wizard in Control panel
Check for any USB entries in Device Manager related to your camera and uninstall/remove them.
Check under Imaging Devices in Hardware Devices and uninstall any camera related entries
Check Add/Remove programs again for any signs of WIA drivers or any other camera related stuff
Then go through the computer and delete any leftover program folders related to the camera, also do a search for Canon to see if you've missed anything
Download a registry cleaner and run it removing any canon related entries

Get the manual that came with the camera and read it carefully
Most cameras that XP doesn't have support for will require the software to be installed first and you will be prompted to connect your camera during the installation process NOT BEFORE (most important)

Unfortunately when an installation like this goes wrong and can't be fixed nothing short of a total format or a dirty reinstall of the windows folder will fix it
I had a similar one like this last week, the owner had tried to install a Brother multifunction and a digitrex camera and the whole system went pear shaped
I spent 3.5hrs trying to repair and get it going and in the end said stuff it and replaced the windows folder
Fortunately the machine didn't have too much on it and I only had to reinstall about a dozen programs
Everything was hunky dory within 2hrs

Also check the Canon site for any Service pack 2 patches if you have it installed
A number of USB devices don't work properly after SP2 is installed and most manufacturers have released patches

I haven't read through your cameras specs but if it has a CF Card or similar a quick way out of it might be to install a multi card reader to your spare floppy bay (about $40) or buy a portable reader specific to your type of card
www.etccomputers.co.nz
A lot less hassle than formatting etc

Also, did you install the Canon Software from the CD as Graham asked earlier? 		bartsdadhomer (80)
368221 2005-07-11 02:17:00 OK I uninstalled the software and used TweakNow registry cleaner to make sure there was no software remaining. The camera itself had not installed so that was fine. When I went to install the camera software, it said that the first part had already installed and then the install failed. What can I do now??? help (1543)
368222 2005-07-11 04:23:00 Send Canon an email. And see what they say. Speedy Gonzales (78)
368223 2005-07-11 05:50:00 My opinion for what it is worth.
As already suggested above a Card Reader is the way to go.
It is quick and easy to use and avoids problems with camera software.
I have come to the conclusion that it is better to do it this way and use Photoshop Elements to handle the photos, also easy to use.
I have given up on camera manufacture provided software, it always seems to want to take over my machine and is never all that good.

Cheers 		CliveM (6007)
368224 2005-07-11 05:56:00 OK I uninstalled the software and used TweakNow registry cleaner to make sure there was no software remaining. The camera itself had not installed so that was fine. When I went to install the camera software, it said that the first part had already installed and then the install failed. What can I do now???
So there was stuff still installed. Remove it manually, check any folders lingering and go through the registry yourself, I find those reg cleaners never get everything.
Then don't install anything. Have a look on the CD to see if there is a specific driver. If not as has been said, plug it in and look for a new drive letter.
If there is, Windows will ask for the driver if it needs it, then you can point the hardware wizard to the file on the CD, skipping all the other install stuff. 		pctek (84)
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