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Thread ID: 59488 2005-07-04 03:10:00 Disappearing digital images slofox (5767) Press F1
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369136 2005-07-04 03:10:00 :annoyed: I have trouble getting Epson's Photo Quicker software to "see" certain images in my digital picture folders. These are almost always images derived from emails. Never a problem with images from the camera. If I open the folder myself, manually, the images are there, as jpegs, but the stupid $##**^! printer software has a blind spot. Any ideas?

Computer runs on XP home. Printer is Epson Stylus Photo 830U.
slofox (5767)
369137 2005-07-04 04:34:00 Can you right-click one of the files, and "open with" the Epson programme? That might let it decide that files like that are acceptable. ;)

If not, get Irfanview (www.irfanview.com) ( a free image processing programme). You will probably find that it handles just about anything. You might even prefer it.
Graham L (2)
369138 2005-07-04 06:39:00 maybe some have the extension .jpg and others are .jpeg, the software may only recognise one extension. ad_267 (6193)
369139 2005-07-04 16:39:00 All images have the extension .jpg I can't get the images to open with the Epson program - the computer doesn't offer it as an option. slofox (5767)
369140 2005-07-04 22:33:00 Your camera uses the jpg format with EXIF. EXIF is the part which records background information into the image such as time/date/shutter speed/exposure and other camera settings etc. From what I have read, the PhotoQuicker software requires the EXIF to be present. Your photo's which have come from other sources would of mostly likely lost this information and therefore the program ignores them. EXIF can be lost when opening, manipulating and then resaving an image in alternative programs unless it is specified to save with EXIF.

This is all quesswork as being behind your problem. For an experiment try this. Get one of the images that is recognised by PhotoQuicker and make a copy of it. Then open up that copy in paint, resize it slightly and then just go "save" (not save as). Now see if PhotoQuicker still recognises that image.


Reference 1 (www.photozo.com)
Reference 2 (www.digicamhelp.com)
Jen (38)
369141 2005-07-06 21:22:00 Jen, thank you for your input. I think you might be right - what you say makes sense to me. If this IS the problem is there anything I can do about it?

I CAN print from Fuji finepix viewer program but cannot get borderless prints...guess I might just to grin and bear it.......!!

Thanks to all who have contributed ideas.
slofox (5767)
369142 2005-07-07 08:51:00 If this IS the problem is there anything I can do about it?Once the EXIF data is lost, it cannot be recovered. Did you try that experiment I suggested to prove this theory?

I CAN print from Fuji finepix viewer program but cannot get borderless prints...guess I might just to grin and bear it.......!!There may be other free image software that allows borderless printing. The program Picasa (picasa.google.com) is apparently very good, but I have no idea whether it allows borderless printing. Maybe someone using this program could let you know.
Jen (38)
369143 2005-07-12 22:00:00 Jen: Thanks for your input. I resized an image as you suggested (using Photo Filtre). The printer software still recognised the image. Epson, in the meantime have said

" If PhotoQuicker is having troubles with
certain files, then there's a chance that those files are not of a
supported jpg format. There isn't just one type of a jpg format and some
are not as supported as others, I suspect that whoever is sending you
those jpg pictures might be using a different program to encode them."

Which may well be true. Guess I have no way to fix this.....:(
slofox (5767)
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