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| Thread ID: 59608 | 2005-07-07 08:54:00 | Telecom Jeststream plus | cranneyt (4255) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 370258 | 2005-07-07 08:54:00 | Last July (2004) I changed internet service providers. I changed from Jetstart with Paradise.net to Jetstream plus with Telecom New Zealand. The plan was: 192 k upstream 2MB downstream 10 gig capped $59.95 per month total Whilst speaking to them yesterday about their usage meter, I was advised that they have been charging me the incorrect price for this product for the last 12 months. Apparently they should have been charging me $69.95 - $59.95 plus a $10 ISP fee for the privelege of being a Telecom customer. I would be very interested to hear from anyone else who has or had the plan listed above. It is also intersting to note that their latest 10 gig plans (2) have had the upload speed reduced to 128 K, down from 192K. Jetstream plus customers will be able to retain their 192 k upload speed. Everyone else will have to accept 128 K. Regards Thomas Cranney |
cranneyt (4255) | ||
| 370259 | 2005-07-07 11:43:00 | My understanding is that if your ISP is Xtra and not through someone else like Paradise you don't pay the $10.00 ISP fee... so if you were on a Paradise plan for the last year you should have been paying $59.95 + $10.00 ISP fee. I think (but not certain) that it's the ISP ie Paradise who is supposed to charge you the $10.00 ISP fee on their monthly bill. If telecom haven't been charging you the $10 when they should I can't see them getting away with backdating the charges, however now you've been told you might have to pay from now on, or change to Xtra. |
Shortcircuit (1666) | ||
| 370260 | 2005-07-08 05:06:00 | Last July (2004) I changed internet service providers. I changed from Jetstart with Paradise.net to Jetstream plus with Telecom New Zealand. The plan was: 192 k upstream 2MB downstream 10 gig capped $59.95 per month total Whilst speaking to them yesterday about their usage meter, I was advised that they have been charging me the incorrect price for this product for the last 12 months. Apparently they should have been charging me $69.95 - $59.95 plus a $10 ISP fee for the privelege of being a Telecom customer. I would be very interested to hear from anyone else who has or had the plan listed above. It is also intersting to note that their latest 10 gig plans (2) have had the upload speed reduced to 128 K, down from 192K. Jetstream plus customers will be able to retain their 192 k upload speed. Everyone else will have to accept 128 K. Regards Thomas Cranney I am on the same plan. The charge is $79.95 - $10.00 if you make your toll calls through telecom. IF you have Xtra as you ISP they charge you $59.95 + $10.00 for the ISP which is $69.95 I have the Jetstream plan and have Paradise as my ISP. Paradise charge me $20 per 28 days as an ISP fee. Therefore I pay $79.95 - $10.00 or $69.95 to Telecom for the JetStream fee and $20 to Paradise. The connection is suppose to slow down after 10GB but mine has only once and I usually get 110% to 150% of the 10GB |
Big John (551) | ||
| 370261 | 2005-07-08 06:43:00 | It is also intersting to note that their latest 10 gig plans (2) have had the upload speed reduced to 128 K, down from 192K. Jetstream plus customers will be able to retain their 192 k upload speed. Everyone else will have to accept 128 K.I'm interested who told you that existing Jetstream Plus customers will retain their 192K upstream speed. I just got another email from my ISP today reminding me that Jetstream Plus was being discontinued and that I need to switch to their quote "better value" plan which only offer 128K upstream. Hmm ... wouldn't of called that "better value" when I currently have 192K upstream. I emailed Telecom Broadband support and asked them about existing Jetstream Plus users from other non-Xtra ISP's retaining the 192K upstream and they said that wouldn't be the case - you just have to accept whatever plan your ISP now offers. They wouldn't confirm nor deny that Xtra customers would be allowed to retain 192K upstream for existing accounts. They advised Telecom would be in touch soon to explain what changes are to be made and how they affect you. So rather than having two bills, one for your ISP and one for Telecom for the ADSL service, each ISP will collect the entire fee. |
Jen (38) | ||
| 370262 | 2005-07-08 11:25:00 | OK, here's my understanding of the whole thing . . . . Basically, when you use Jetstream Plus, with Telecom and xtra, it should work out to be a total of $69 . 95 (unless you don't have tolls with them) . Should be about the same price for using another ISP, except that the charges are split . I would actually advise, since it's 1 yr after you got your internet (which means any possible contract binding you in should have expired), to switch to a cheaper company . Like iHug . Same plan, but cheaper . As for the speeds, if you were on Jetstream 2Mbps BEFORE bitstream (UBS) internet plans were released by the other competitors which Telecom provided for, the upload speed is 192kbps . And even now, if you didn't change your connection, it would still be 192kbps . BUT, once you change, that speed would be lost . Cause Telecom aligned all of their plans, both their own Jetstream plans and UBS, to have a max upload speed of 128kbps only . |
jesseycy (1046) | ||
| 370263 | 2005-07-09 03:06:00 | That really sucks. I was waiting on them to bring out a reasonably priced plan with 256k upload. | Greven (91) | ||
| 370264 | 2005-07-09 03:53:00 | I'm with Slingshot - 2Mb down, 128k up... 3GB per month for $49.95, with the ability to purchase extra data at $10 per 10GB (optional each month, so you don't have to buy the extra one month if you're not going to use it). No extra fees if you're not with Slingshot or Telecom or anything... (although you get cheaper tolls if you also dial direct through Slingshot). I don't do much uploading so the 128k up has never been an issue. Mike. |
Mike (15) | ||
| 370265 | 2005-07-10 03:26:00 | I thought everyone was now on 128 upload? Or is that not the case now? ie its all over the place now? also I am guessing you cant get 192 any more? |
stu161204 (123) | ||
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