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| Thread ID: 61372 | 2005-09-02 12:24:00 | How to recover from a system crash | ephesus (2509) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 385514 | 2005-09-02 12:24:00 | Can anyone adivse what are the steps I should do to recover from a blue screen of death. A relative's computer keeps crashing and wouldn't recover - XP Home won't even start on safe mode. I thought one could start windows on safe mode and run anti virus spyware programmes to solve the problem. Error message says it could be NEW hardware or software problem and suggesting fixing these. There are no new hardware installed, and if one can't get into XP on safe mode, how do one actually delete any programs or check viruses? Your step by step advise will be appreciated. Thanks. | ephesus (2509) | ||
| 385515 | 2005-09-02 12:49:00 | Take it to a shop. Get it repaired. |
Metla (12) | ||
| 385516 | 2005-09-02 12:52:00 | Take it to a shop. Get it repaired.Yeah it sounds like a hardware issue. |
Greg (193) | ||
| 385517 | 2005-09-02 22:07:00 | I don't think its a hardware problem as another computer in the same household also crashed. It's more likely that the kid downloaded some virus/trojan as both computers crashed not long after she started using it. In such cases how would one start to diagnose the problem. Will reformatting the drive and reinstalling all softwares solve the problem. How do you resuce the files in such a situation? Sure taking it to a shop for repair is the easiest solution but its more fun doing it yourself...and cost less :D |
ephesus (2509) | ||
| 385518 | 2005-09-02 22:13:00 | Files as in what? If u mean Program files / files that have been installed already, there's no point. Reinstall them, after u reformat. If the hdd is big enough, partition it during format / or after. This way, u can copy files (you've downloaded), u want to keep later, in case of another system crash. If u think its a virus / trojan, post a hijackthis log here. |
Speedy Gonzales (78) | ||
| 385519 | 2005-09-02 22:17:00 | Files as in my documents - software can be reinstalled with CDs. Will reformat solve the problem? What if the virus/trojan have corrupted the BIOS? | ephesus (2509) | ||
| 385520 | 2005-09-02 22:25:00 | There's a few viruses that hit the BIOS, but if that were the case, it wouldnt boot, you wouldnt get anything at all . It would be dead as . Kaputt! You can backup documents / word docs / etc . . . Everything else will have to be reinstalled after u reformat . If you're going to reformat . Well a reformat MAY help . Depending on whats causing the crashing . It could be software based, it could be faulty hardware . WHAT exactly does the BSOD say, when it/they crash?? What file (if any) does it say on the blue screen? Depending on what the blue screen says on both PC's, it might be easier to find out whats causing the crash . And WHEN did the crashing start? Recently? If recently, what software / program did you install? |
Speedy Gonzales (78) | ||
| 385521 | 2005-09-02 22:28:00 | Try a repair of XP from the original install CD See here for details; support.microsoft.com Read the whole thing, check the warnings out and back up your data before hand if possible. Also, if you believe its a virus then you might want to try booting off some removable media (floppy cd etc) and try running one of the stand-alone AV solutions out there. For example, McAfee's Stinger can be found here; vil.nai.com |
Freejack (375) | ||
| 385522 | 2005-09-02 22:29:00 | Can rule out the BIOS then. How do you actually backup document files before reformatting if you can't get to XP? The error msg looked like this - if its any help. ***STOP: 000000ED (0X82F81E30,0XC0000006,0X00000000,0X00000000) |
ephesus (2509) | ||
| 385523 | 2005-09-02 22:33:00 | Can you actually do a AV scan from a CD without running windows? But then the AV will not be up to date if one uses the original CD. | ephesus (2509) | ||
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