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Thread ID: 61449	2005-09-05 07:28:00	Surecom Router. Can't access.	Murray P (44)	Press F1

Post ID	Timestamp	Content	User
386193	2005-09-05 07:28:00	Hi folks Have had Telstra/Paradise cable enabled earlier today, works a treat . A couple of things: I'm a bit reluctant to have my IP splashed all over the net and, I want to set up the network to share this connection rather than the old ADSL connection which will be gonzo by the end of the month anyway . So I grabbed myself a Surecom EP-4904AX 4 port router, which will give me NAT and the ability to share the internet (basically just a router that should work when connected to cable, ADSL or whatever) . My problem is that I can't access the (browser) setup interface . All the lights are up as they should be (power, link, WAN & 1 port/lan) but I can't ping it . ipconfig/all shows the IPs (via DHCP, mine and default gateway/router) as correct . I've set it up (several times) as per the manual, released and renewed IP's, reset the router as per the manaul and confirmed on their website . I've even tried different IPs other than the stated default, turned my firewall off, tried different cables (all work directly with the modem) and kicked both cats for good measure . So, anyone got any other bright ideas or know any particular quirks with these beasties, before I chuck it back over the counter from whence it came .	Murray P (44)
386194	2005-09-05 08:20:00	What error is your browser reporting when you try to connect to the router?	Freejack (375)
386195	2005-09-05 08:35:00	Cheers Freejack . The browsers time out . Firefox tells me there is no data or the connection could not be made, retype the addy and try again or words to that effect and IE return the usual Page Not Found . There's nothing wrong with TCP/IP that I can figure as I can connect direct through the cable modem (Motorola Surfbaord) in both Windows and Linux, no problem . As soon as I connect the router there's nothing, except all the right lights up on the router, modem and network card . One think I haven't tried, is to configure the router via Linux . I wont hold my breathe though . Oh, and I have Java on both OS's, which is a requirement for router setup/config and, I can access the modem when it's plugged in sans the router and TCP/IP reset to its settings .	Murray P (44)
386196	2005-09-05 08:42:00	Hmmm - so how have you got this set up? Have you tried just connecting your pc to the Surecom router with nothing else attached? eg no connection to any other devices including the cable modem? Make sure you power everything off and on after doing this.	Freejack (375)
386197	2005-09-05 08:46:00	Yup . I can always try again though . I'm not sure on the need to power cycle everthing, except to save zapping something . Releasing and renewing IPs should have the desired effect should it not . Something I didn't mention previously, I use Win2k .	Murray P (44)
386198	2005-09-05 08:51:00	Maybe - if you have two devices acting as DHCP servers (cable modem and router?) then one may shut down when on the same network. Power cycling should sort that.	Freejack (375)
386199	2005-09-05 09:04:00	Cable modems are pretty dumb, they tend to just be data shovels either onto an Ethernet card with the public IP, or onto a router with the public IP. Umm obviously traffic is ok if you can DHCP off it. RTFM would be a good start, the router my folks are using required the use of a static internal address on the ethernet interface to configure the router before you could connect anything wireless to it (I realise yours isn't wireless but basic principles apply). Check cable type. It should generally be a X-over from the cable modem to the router, into the WAN port, and a normal straight thru cable from your computer to the router. Firewalls? <stab in the dark> Edit: Oh, and try IE. Lots of router web interfaces suck balls with other browsers.	ninja (1671)
386200	2005-09-05 09:44:00	Cable modems are pretty dumb, they tend to just be data shovels either onto an Ethernet card with the public IP, or onto a router with the public IP . Umm obviously traffic is ok if you can DHCP off it . RTFM would be a good start Yep, the booklet, longer PDF version off the disc and onlne just incase something had changed . Checked the FAQs out too . No firmware upgrade for this model either, the router my folks are using required the use of a static internal address on the ethernet interface to configure the router That's what isn't working, can't interface with it to set the modems/my public IP, DNS, etc, to the router before you could connect anything wireless to it (I realise yours isn't wireless but basic principles apply) . Check cable type . It should generally be a X-over from the cable modem to the router, into the WAN port, and a normal straight thru cable from your computer to the router . I only have straight through cables, one the modem came with and my own . But, the routers' ports are supposed to be auto-sensing, so either type of cable will work Firewalls? <stab in the dark> tried it with the firewall off and on . No go Edit: Oh, and try IE . Lots of router web interfaces suck balls with other browsers . this one says it will work with IE, Netscape and Mozilla . Have tried IE 6 SP 1 and FF . This is where it mentions Java virtual machine/Java for the browsers to connect, which I do have installed The thing I find a little different, is that the router manaul says to set TCP/IP up to get the IP, gateway and DNS automatically, then check that TCP/IP has got the correct default IP (router/gateway 192 . 168 . 1 . 1 via ipconfig) for the router which it does, then release the IPs and renew, which it does, then connect via 192 . 168 . 1 . 1 which it frigging well doesn't . Any other router I have connected to, I simply load the routers default addy in TCP/IP and browse to it, set up the ISP account details or, in this case it would be the modem/ISP details . I tried using it's default addy in the gateway field a couple of times without success . It's as if the default IP addy is not what I'm typing in, is there anyway of bombarding it with all the possibilities? A Java error would return an error, no?	Murray P (44)
386201	2005-09-05 09:47:00	So you can DHCP off it, it gives you an IP and Gateway address, however once DHCPed you can't even ping the router (gateway IP) address? Hmm that's weird... Tried the factory reset I guess?	ninja (1671)
386202	2005-09-05 09:57:00	So you can DHCP off it, it gives you an IP and Gateway address, however once DHCPed you can't even ping the router (gateway IP) address? Hmm that's weird . . . Tried the factory reset I guess? Yep & yep . All the little lights flashed and went to solid on, as described, they should, when I pushed me biro up its backside . Mayhap I pushed too hard as I was getting a tad frustrated by this time :eek: Why do they use auto/DHCP rather than let me set it manually/fixed . I'm only used to ADSL routers, rather than just a router, I can configure those manually and no need for releasing-renewing IPs . Might have to grab the Netcraft router, although that doesn't have a USB printer port like this one (haven't set that up in anyway, as I want to configure the net/network first) .	Murray P (44)
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