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| Thread ID: 61515 | 2005-09-07 10:15:00 | APPLE MAC Help required please... Can't save files... | EX-WESTY (221) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 386674 | 2005-09-07 10:15:00 | I've been asked about an Apple Mac that's having a bad hair day and won't allow the operator to save any files. I assume the OS is version 10 as apparently the machine is only a couple of months old. Programs that they mentioned are installed include Apple works, Safari, Mail and I Tunes.... What it's doing is when they open a document eg Doc or spreadsheet and enter the information they can't then save it as it says the file can't be opened as it has been deleted. I mentioned that they try a "save as" and change the file name but the same error occurs. All they can currently do is print out the updated file for next time. I'm not a Apple user at all so I'm stumped as to fault finding on this currently. My Current thoughts would be to back up the files etc and maybe uninstall the office application and reinstall it. Failing that format and reinstall everything. My real thought is join the other 98% and buy a real computer :D but i guess some of you may work with mac's and maybe able to offer some advice on this little puzzle. |
EX-WESTY (221) | ||
| 386675 | 2005-09-07 10:45:00 | my limited experance of macs.................. is this user logged in as a admin of the machine or a normal user I think OSX is based on the linux model of permissions, check the permissions on the file because as you say it only happens when trying to save, this user may have the browse right but not the write permission to that file. I may be wrong about this and there are MAC users here and Im sure they will correct me if wrong. |
beama (111) | ||
| 386676 | 2005-09-08 06:29:00 | anyone else | beama (111) | ||
| 386677 | 2005-09-08 07:26:00 | Never heard of that problem before, is it only happening with AppleWorks. Try creating some files with TexEdit and see if they have the same problem. If it is only with AppleWorks perhaps try updating or reinstalling. |
Safari (3993) | ||
| 386678 | 2005-09-08 08:02:00 | That sounds like a very annoying sort of problem. Have you made sure the hard drive isn't full or anything obvious like that? My advice would be to download BatChmod (macchampion.com) and check that they have the ability to write to the Home directory and the enclosed folders. My real thought is join the other 98% and buy a real computer Apple's market share is actually closer to 3 percent based on shipments (possibly slightly higher as most Mac users keep their computers for a little bit longer than PC users). :thumbs: |
maccrazy (6741) | ||
| 386679 | 2005-09-08 08:59:00 | It was still the same deal this morning, I have passed on the advice about file permissions and being logged on as an administrator. I was assured that the hard drive had plenty of room still available. What I did suggest this morning was that the file be updated then emailed to themselves before trying to save it, at least the updated copy will be in the mail program or on a mail server somewhere.... |
EX-WESTY (221) | ||
| 386680 | 2005-09-08 09:10:00 | Just imagine how easy this would be to fix on a Windows system....We would have it licked within 3 posts. Still, you could point out to the owners how superiour the Mac is, and that nothing is wrong with it, they never break down after all. |
Metla (12) | ||
| 386681 | 2005-09-08 10:16:00 | Get them to run disk utility as an admin user It can be found under Applications folder -> Utilities folder. Then run the repair permissions function of the tool. If that still doesn't cut the mustard then you boot off CD 1 of an OS X install CD (or DVD) that came with the mac and run a full Disk Utility verify of the disk. You hold the C key down as you turn the mac on to boot off a CD/DVD. What I suspect they may have done is either rename folders that they shouldn't rename or moved them to the wrong location. Or alternatively, the filesystem has got corrupt and if Disk Utility can't fix it you need to use a third party product named Diskwarrior. Failing that you can always just boot off CD 1 of the install set and do a reinstall of OS X - there is an option to do an "Archive and Install" - it just fixes your System folder but leaves user data and Apps untouched. If they use the Console utility (again in that Utilities folder) it may reveal what is going on. As someone mentioned Batchmod is a good util for fixing permissions (just set the everyone use to read and write if you get desparate). There is a whole different set of skills (and websites to check such as macfixit.com) involved in fixing macs. :D |
gibler (49) | ||
| 386682 | 2005-09-08 10:27:00 | try right clicling on the doc and get info, see if you have permission to write to it, if not change it. Did this person create the orignal document or is it from somewhere else? If it is from somewhere else it might be a read only, untill you change it |
plod (107) | ||
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