Forum Home
Press F1
Thread ID: 61713	2005-09-14 04:03:00	Did the techy tell me wrong about the modem setting?	Oggy (5399)	Press F1

Post ID	Timestamp	Content	User
388297	2005-09-14 04:03:00	I bought a new modem from Dick Smith yesterday (external serial V92) knowing that we don't use that V92 protocol in NZ but assumed that it would still be compatible and run under the V90 environment ... but when I connected it it was hellishly slow. Long story short ... my ISP's help desk told me I have to tell it to run in V90 mode and in Win XP need to go control panel/phones and modems/modem/properties/advanced and insert a string < +ms=v34 >. After I hung up though I thought about it and wondered if the string should have 'V90' at the end rather than 'V34'? Tell me someone. Oh, the reason I'm asking here instead of going back to the helpdesk is that I don't have time to spend another 10 minutes on hold. (Apart from that they were excellent)	Oggy (5399)
388298	2005-09-14 04:24:00	The tech was probably "making sure". "V90" is an option the modem should accept, and will probably work, depending on your line quality. "V34" will restrict it to 33.6 kbps, but it's almost certain to work. Dick Smith gear usually has a manual (a copy will be on any disk you got with it). It's worth a quick look through.	Graham L (2)
388299	2005-09-14 04:34:00	Your modem should negotiate a mutually acceptable speed even if the ISP doesn't use V.92. Have you had acceptable modem performance from that location before this? Cutting you back to V.34 speeds while giving you the impression that they were giving you the V.90 setting isn't excellent service.	PaulD (232)
388300	2005-09-14 04:39:00	Your modem should negotiate a mutually acceptable speed even if the ISP doesn't use V.92. Have you had acceptable modem performance from that location before this? Cutting you back to V.34 speeds while giving you the impression that they were giving you the V.90 setting isn't excellent service. My old modem was humming along nicely albeit at 33.6kb (nominally) but the new one plugged in 10 minutes later struggled along like someone running through waist deep syrup. Plugging the old one back in later returned the speeds to normal. Anyhoo ... am I correct in thinking I can amend that string to V90 instead of V34?	Oggy (5399)
388301	2005-09-14 04:46:00	:groan: I thought I had said that. :cool:	Graham L (2)
388302	2005-09-14 04:48:00	Give it a go. Any idea how far from the exchange you are?	PaulD (232)
388303	2005-09-14 05:02:00	I've just had a look at the DSE web site. If this is an XH1142, there is a piece of documentation you might not have got with the unit. It seems that the modems are set up with the Country Code = Austria. This probably isn't causing your speed problem, but it's worth fixing. Go to dse.co.nz and search for xh1142, then click on the picture (or on the catalogue number) to get their "more" page. Go to the bottom. As well as the link to the Suppport Page (which has the manual, and the AT codes etc) there is, right at the bottom, a link to changing the country code.	Graham L (2)
388304	2005-09-14 05:35:00	ol tricky dickies ay..... format and upgrade your bios :p /nah serioulsy dont do that. :lol:	Prescott (11)
388305	2005-09-14 05:35:00	I've just had a look at the DSE web site. If this is an XH1142, there is a piece of documentation you might not have got with the unit. It seems that the modems are set up with the Country Code = Austria. This probably isn't causing your speed problem, but it's worth fixing. Go to dse.co.nz and search for xh1142, then click on the picture (or on the catalogue number) to get their "more" page. Go to the bottom. As well as the link to the Suppport Page (which has the manual, and the AT codes etc) there is, right at the bottom, a link to changing the country code. Yep ... an XH1142 is the beastie. Thanks for looking at that for me. I'll make that change tonight as well so it doesn't think it's in the alps anymore. As for their documentation ... I wish they'd sent a magnifying glass with it. Tiniest print I've ever seen in a manual ... and that includes the fine print from other manuals!	Oggy (5399)
388306	2005-09-14 05:44:00	Paper costs money. But they will have put a PDF copy on the software disk (and it's available on the support page, too).. That displays too big by default.	Graham L (2)
1 2