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Thread ID: 61727	2005-09-14 22:18:00	warehouse laptop - no returns?	FAB (6923)	Press F1

Post ID	Timestamp	Content	User
388417	2005-09-15 01:27:00	Actually there policy is not relevant here. Warranty is also not relevant. The consumers guarantees act states in no uncertain terms there is a right of return of 30 days on all retail items with a few exceptions such as cars and houses I believe. There is NO REASON required. If it's in the Act you should be able to back your statement with the section and clause. Over to you :-) Oops should have refreshed before replying. The Act does have wording that says if the consumer didn't rely on the supplier for advice and uses their own judgement, the consumer can't subsequently claim that it wasn't fit for purpose.	PaulD (232)
388418	2005-09-15 01:33:00	If it's in the Act you should be able to back your statement with the section and clause. Over to you :-) Bump	Battleneter (60)
388419	2005-09-15 01:42:00	lol i should have refreshed. Yes it does and as I stated the act is an horses ass, and is a bit contradictory in a similar way as the bible. However we are talking acceptable Quaility not fit for use and there is a fundermental differnce. The customer decides acceptable quaility, and yes this is very stupid, to suggest there is wholes in the act would be the understatement of the year. But in general is weighs heavily in favour of the consumer, this is not exactly a secret you know.	Battleneter (60)
388420	2005-09-15 02:16:00	It's amazing the legal "expertise" which is displayed here from time to time . :groan: The policy was possibly not properly expressed, but since we have only a third-hand version of what was said, it's hardly relevant . Changing your mind is not a valid reason for a return . (The Door to Door sales act, which gives a 7 day "cooling off" period, was made to protect against aggressive door-to-door salesmen -- of vacuum cleaners and encyclopaedias, especially -- locking people into very expensive deals they couldn't afford . ) . If you say "I want a laptop", and buy a laptop, without seeing it, or reading any description of what it is, you have bloody well bought a laptop . You have no right of return because you didn't take the elementary precaution of reading a description of the thing . If you must have a printer port and an IR port and tell the salesperson that you need them, that becomes a condition of the sale, and discovering them lacking would be grounds for returning the laptop . Putting it in writing would be even better . ;) " . . . Made up BS reasons . . . " are not likely to go far, even in the small claims court . What is "acceptable quality" is not defined by the sole judgement of the consumer . However, rather than getting everyone's knickers twisted here, a more sensible approach would be to go and talk politely to the Warehouse about it . I'm sure they like happy customers who will come back . I'm not a lawyer, doubless Winston will correct me if I am wrong .	Graham L (2)
388421	2005-09-15 02:45:00	It's amazing the legal " expertise " which is displayed here from time to time . :groan: The policy was possibly not properly expressed, but since we have only a third-hand version of what was said, it's hardly relevant . Changing your mind is not a valid reason for a return . (The Door to Door sales act, which gives a 7 day " cooling off " period, was made to protect against aggressive door-to-door salesmen -- of vacuum cleaners and encyclopaedias, especially -- locking people into very expensive deals they couldn't afford . ) . If you say " I want a laptop " , and buy a laptop, without seeing it, or reading any description of what it is, you have bloody well bought a laptop . You have no right of return because you didn't take the elementary precaution of reading a description of the thing . If you must have a printer port and an IR port and tell the salesperson that you need them, that becomes a condition of the sale, and discovering them lacking would be grounds for returning the laptop . Putting it in writing would be even better . ;) " . . . Made up BS reasons . . . " are not likely to go far, even in the small claims court . What is " acceptable quality " is not defined by the sole judgement of the consumer . However, rather than getting everyone's knickers twisted here, a more sensible approach would be to go and talk politely to the Warehouse about it . I'm sure they like happy customers who will come back . I'm not a lawyer, doubless Winston will correct me if I am wrong . I generally agree with what you are saying . I realise using the Consumers Guarantees Act is on the nose in this situation, however there " no return " policy is also illegal, which is black and white . The actual reason for return items is a grey area . Returning an item because you changed your mind is not valid and I agree, however the act does allow for returning if the product is not of an acceptable quaility (which the consumer can claim) Of course this is a play on words, and it depends on how you represent your reason for returnning .	Battleneter (60)
388422	2005-09-15 03:25:00	The Consumer Guarantees Act does not apply here. A willing buyer bought from a willing seller. The buyer can "claim" unacceptable quality, but that doesn not make it an absolute legal "fact". I am pretty confident that any court would find that this laptop is of "acceptable quality". (Derogatory opinions sometimes expressed here about Dell and the Warehouse, regardless ;) ). I'm sure it does what the box says. If the buyer is held to the deal, she could spend a little bit more. USB to parallel, and USB IR adapters aren't very expensive. But I would still advise a polite[ approach to the Warehouse.	Graham L (2)
388423	2005-09-15 03:35:00	Morning all Had a freind who went off and purhcased a warehouse laptop (one of the $999 ones) without talking to me first...isn't that always the way? Anyway she said there were none on display and the girl behind the counter said "once the box is opened you can't return this laptop". Anyway freind gets home and opens box to find no parallel port (of course) and no infrared port, which she needs both of. But the no returns once box opened policy has me concerned - this seems to negate the Consumer Guarantees Act? If this unit cannot do what she wants, should she not have the right to return it? Appreicate any help for or against. tell your friend - accept her own mistake & ignorance & just buy a notebook docking station (if she can't return it). I went there this morning, grotty old looking displays. getting around a parallel port is easy, but ir ports aint used much these days - in fact i've never come across anyone using it, esp with wireless printers & networks.	quarry (252)
388424	2005-09-15 04:39:00	You can return it if it is "not suitable for the purposes it was bought for". However you had to have been told it was suitable when it isn't not discover it doesn't have something you wanted without having checked first. On the other hand - I have found if you return something to the Warehouse and kick up enough fuss and speak to a higher up they will often give in. Then again that situation was over a non functioning item rather than something clearly the buyers fault.	pctek (84)
388425	2005-09-15 06:20:00	I agree . I bought a book from The Worryhouse for our local library and found it already there so week later took it back and the front counter said "No way, you've had time to read it . We can't take it back . " So I found the boss and that got it sorted fine . :D	mark c (247)
388426	2005-09-15 12:48:00	but ir ports aint used much these days - in fact i've never come across anyone using it I use my IR port practically every day to syncronize my cellphone calendar with my Outlook calendar.	Mackin_NZ (6958)
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