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| Thread ID: 61727 | 2005-09-14 22:18:00 | warehouse laptop - no returns? | FAB (6923) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 388407 | 2005-09-14 22:18:00 | Morning all Had a freind who went off and purhcased a warehouse laptop (one of the $999 ones) without talking to me first...isn't that always the way? Anyway she said there were none on display and the girl behind the counter said "once the box is opened you can't return this laptop". Anyway freind gets home and opens box to find no parallel port (of course) and no infrared port, which she needs both of. But the no returns once box opened policy has me concerned - this seems to negate the Consumer Guarantees Act? If this unit cannot do what she wants, should she not have the right to return it? Appreicate any help for or against. |
FAB (6923) | ||
| 388408 | 2005-09-14 22:22:00 | warranty only covers it if something is broken/faulty. it dosn't cover that it dosn't have what you need or you don't like it. | tweak'e (69) | ||
| 388409 | 2005-09-14 22:23:00 | slightly tricky one...........their policy is not correct ........however surely there would'a been some indication on the box that the beast had 'whatever' functions ?.........you cant just go buy a pc and assume that it'll do what you want you NEED to actually ascertain that it'll do what you want BEFORE you pays ya money........ | drcspy (146) | ||
| 388410 | 2005-09-14 22:24:00 | if the thing operates as advertised then she's maybe gonna have troubles getting them to take it back but if it was 'broken' or similar then box open or not she'd certainly be able to return it.......... | drcspy (146) | ||
| 388411 | 2005-09-14 22:27:00 | Agreed re faulty etc, but " Be fit for their particular purpose" if there was no demo model, this unit is not fit for her purpose? Or am I just playing with words? Not sure re box, you would think that yes it would be laid out but on talking to her on the phone it sounds like there was no list of ports on the box at all. | FAB (6923) | ||
| 388412 | 2005-09-14 22:33:00 | then instead of assuming that it had the ports she required she really shoulda asked......i certainly would have | drcspy (146) | ||
| 388413 | 2005-09-14 22:33:00 | Uninformed purchase doesn't equate to a right of return. Warehouse, Where everyone gets what they deserve. |
Metla (12) | ||
| 388414 | 2005-09-15 00:40:00 | Actually there policy is not relevant here. Warranty is also not relevant. The consumers guarantees act states in no uncertain terms there is a right of return of 30 days on all retail items with a few exceptions such as cars and houses I believe. There is NO REASON required. Its law and all NZ retailer must abide by it, there individual policy's have no relevance although they want you to believe they do. Many people don't relise this. I feel the Act is a little lop sided toward the consumer and can and is easily abused, but in this situation..... Call the Citizens advice bureau or a lawyer for confirmation, if its outside 30 days now BUT it was attempted to return it within 30 days and refused, them I belive it is still returnable under the act. |
Battleneter (60) | ||
| 388415 | 2005-09-15 00:58:00 | The consumers guarantees act states in no uncertain terms there is a right of return of 30 days on all retail items with a few exceptions......... nah.........you cant just take an item back up to 30 days for no particular reason......if it's faulty or not up to scratch yep but really you buy something and try to take it back 28 days later and exchange it just because you've decided you didn't want it after all i'll guarantee they wont accept it |
drcspy (146) | ||
| 388416 | 2005-09-15 01:15:00 | The consumers guarantees act states in no uncertain terms there is a right of return of 30 days on all retail items with a few exceptions......... nah.........you cant just take an item back up to 30 days for no particular reason......if it's faulty or not up to scratch yep but really you buy something and try to take it back 28 days later and exchange it just because you've decided you didn't want it after all i'll guarantee they wont accept it Actually looking it up, I am wrong about 1 thing, the "NO Reason". You do need a reason BUT it is a grey area. The reason however can be "It is running much slower than I expected and is not of acceptable quailty". So actually a made up BS reason like that is good enough. Why do you think Microsoft have a 30 Day return policy for New Zealand and no where else. The Act is an horses ass being very general, but the consumer will nearly always win in disputes or small claims. Anyway Quote ""The customer can choose to claim either from you or from the manufacturer for goods that are not of acceptable quality"". In other words the customer decides wether its acceptable quailty lol, so to me this is "no reason" anyway. www.consumeraffairs.govt.nz www.consumeraffairs.govt.nz **By the way, I know a family that do exactly what you just said, but not 30 days often returning items after many months spurting the the ACT and always get a refund. Needless to say they are a pack of inbread retards but I can assure you they do it. Ans of interest also ""“No Refunds”, “As is, where is”, “No returns on sale goods”, “All care no responsibility”, “For a refund goods must be returned in their original package within 30 days”. These types of ‘blanket’ no refund signs are illegal as they do not make it clear that customers may have rights under the Consumer Guarantees Act. Misleading people about their rights under the Consumer Guarantees Act breaches the Fair Trading Act. Breaching this Act may result in fines up to $60,000 per offence for an individual and $200,000 per offence for a company.""" |
Battleneter (60) | ||
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