Forum Home
Press F1
Thread ID: 62955	2005-10-24 22:08:00	Xtra Jetstream Speed Problems	Blort (9130)	Press F1

Post ID	Timestamp	Content	User
398930	2005-10-24 22:08:00	Hi, I am wondering if anyone has similar problems: Since early October I have been getting dramatic slowdowns in speed and high pings from about 5:00pm in the evenings. I have Xtra Jetstream Adventurer (high speed, 10Gb limit). I live in the North Shore, Auckland (Browns Bay). I have been running the speed tests that Telecom has asked me to do and my normal download speed is around 650 kilobytes/second. During evenings I am getting down to 30 kilobytes/second. These slowdowns occur for both my user ID and the jetstreamgames ID they gave me to use for the tests. Over this long weekend everything was fine until last night when the problem started occurring again. I have heard horror stories about this sort of thing (e.g. they split one line between 20 customers). Before I go jumping to conclusions can anyone give me any advice? - Is it possible that there have been new connections on my street/circuit and this is slowing me down? - Are there any known problems in this location? - Should I expect to be able to have reasonable speeds during this time of day (I pay for high speed and I expect to get it)? Basically I am getting less than dial-up speeds for extended periods of time. - Is it likely that Telecom can assist to resolve the problem or will they just say 'bad luck there are lots of users'? Has anyone had any experience dealing with Telecom about this sort of thing? So far they have completely lost/deleted the original case, no one person has been assigned to 'own' my problem and I am now reduced to sending emails to a Telecom email address that is a group of people. - Is there a list of know problems or another forum where people can discuss these Telecom problems? Thanks for any advice or comments in advance :D	Blort (9130)
398931	2005-10-25 04:34:00	Hi Blort Welcome to PF1. Sounds like it could be a traffic issue to me, but you need to persist with Telecom and perhaps ask for a discounted rate if you are not getting the speed you pay for. Nothing brings people to the party faster than talk of $$$, whether + or -. Cheers Billy 8-{)	Billy T (70)
398932	2005-10-25 05:27:00	I tend to agree with Billy . Early October sounds a bit sus too, is this not the time when they've stopped (re)selling 128kb Jetsarter connections and migrating existing users to 256kb and higher . It sounds very much like your exchange is over worked at peak times . Are there any particular web/download-sites that are slow, like overseas ones for eg? I'd be pretty filthy if I was only getting 30KB regularly on a high speed connection . Billy, could some kind of fault conspire with peak loads to give Blort a crappier connection than he might otherwise have sans fault? I don't think so as I think a fault would probably give problems all the time or in wet weather, but something in the exchange perhaps?	Murray P (44)
398933	2005-10-25 06:15:00	IMHO the nature of ADSL doesn't lend itself to slow-downs except by overload of resources. IIRC ADSL does not negotiate a connection speed in the manner that dial-up does, but I could be wrong. I have noticed a difference between my morning/daytime and my early evening speeds, but nothing significant. The problem is probably a data-pipe that isn't fat enough for the load. Probably worth a complaint to Telecom. Cheers Billy 8-{)	Billy T (70)
398934	2005-10-25 07:45:00	It craps out after 5pm and was OK over the week end. So Blort has some heavy users in his connection pool that work during the day and all went away for the week-end. Maybe it's an Xtra joke to put the heavy downloaders together :-)	PaulD (232)
398935	2005-10-25 18:50:00	Hi, thanks for your replies. I spoke to Telecom again last night and now they have me running tracert tests for a day. The first tracert test showed that a gateway was giving excessively high response times (btw I was slowed to 3 kilobytes/second last night!). This morning everything was back to high speed no problems. They say they have escalated the problem to another team (sigh) that is reponsible for gateways, that they commit to a 10 day resolution (now 7 days since they lost my first case) and that I should be getting 2 megabits as a minimum (at least they admit there is something wrong now). When I email my latest test results back I will definitely be suggesting a discount. There is no particular site local or international that it is slow for. It is equally slow for anything. I play games and get pings up to 20,000 to some of Xtra's game servers during these slow periods.	Blort (9130)
398936	2005-10-26 00:06:00	You simply have to remember that there's no guarantee what speeds you'll get, as long as the connection is capable of the speed you signed up for. It's a shared connection, and you have no right to complain if in any given time span you're not getting the full speed your connection is capable of. :groan:	Greg (193)
398937	2005-10-26 00:52:00	You simply have to remember that there's no guarantee what speeds you'll get, as long as the connection is capable of the speed you signed up for . It's a shared connection, and you have no right to complain if in any given time span you're not getting the full speed your connection is capable of . :groan: Come on Greg, that's a load of cobblers . Look at the rate he is being dropped to, it's more than pathetic for pitys sake . And, this is not an occasional occurrence . Now look at Telecoms advertising, does it bear any relationship to what Blort is experiencing, is it fit for purpose when measured against what they say you can do? If they want to provide sub-dialup connection speed, then they should charge sub-dialup fees . Hiding behind a TOU doesn't cut the mustard either IMO . Using your measure, non of us could expect more than intermittent usage at the rates advertised, while a provider can just keep piggy backing as many connections as physically possible at the exchange . Besides, unless you know something specific about this particular situation, it could quite possibly be a fault or performance issue within the equipment . So there .	Murray P (44)
398938	2005-10-26 18:57:00	You simply have to remember that there's no guarantee what speeds you'll get, as long as the connection is capable of the speed you signed up for. It's a shared connection, and you have no right to complain if in any given time span you're not getting the full speed your connection is capable of. :groan: Hi, I have every right to complain when the service does not meet minimum standards (less than dial-up speeds). Would you be happy paying $69.95 a month for less than dial-up speed? Telecom themselves sent me an email saying I should be getting at least 2 mbs. I accept that there are times when performance will vary but for crying out loud these periods of time are a matter of seconds not hours like I am experiencing. It takes me over a minute and a half just to load the XtraMSN main page in the evenings. Would you be happy with that? Also I have the legal right to complain because the service provided is not 'fit for purpose'. Do you work for Telecom?	Blort (9130)
398939	2005-10-27 23:54:00	I've been having the same problem, but I'm living in Parnell. Around 6 ~ 7 o' clock the speed of my connection drops considerably.	ProMaz (34)
1 2 3 4