Forum Home
Press F1
Thread ID: 64728	2005-12-24 22:06:00	Windows installer service error msg	polo (6383)	Press F1

Post ID	Timestamp	Content	User
415668	2005-12-24 22:06:00	Recently, I'm having problems installing new applications or software on my win xp pro pc. After showing "checking the operating system" msg over the status bar when it gets full. A different window msg comes saying " The Windows Installer service could not be accessed. This can occur if u r running windows in safe mode, or if Windows Installer is not correctly installed. Contact ur support personnel for assissstance." Im running my pc on normal mode and have no virus or trojan after my recent scan. This is the log I get using Hijackthis sofware Logfile of HijackThis v1.99.1 Scan saved at 10:19:05 p.m., on 24/12/2005 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\explorer.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\HijackThis\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = c:\secure32.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = c:\secure32.html R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = c:\secure32.html R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = http=localhost:8080 F2 - REG:system.ini: Shell=explorer.exe "C:\Program Files\Common Files\Microsoft Shared\Web Folders\ibm00009.exe" O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - c:\progra~1\mcafee.com\vso\mcvsshl.dll O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll O4 - HKLM\..\Run: [hedgie] C:\WINDOWS\System32\hedgie.exe O4 - HKLM\..\RunServices: [Microsoft Configure 32] msgconfigre.exe O4 - HKLM\..\RunServices: [hedgie] C:\WINDOWS\System32\hedgie.exe O4 - HKCU\..\Run: [hedgie] C:\WINDOWS\System32\hedgie.exe O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html O8 - Extra context menu item: &Translate English Word - res://c:\program files\google\GoogleToolbar2.dll/cmwordtrans.html O8 - Extra context menu item: Allow pop-ups from this site - C:\Program Files\Orcon Accelerator\pac-addwl.html O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\Orcon Accelerator\pac-page.html O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\Orcon Accelerator\pac-image.html O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html O8 - Extra context menu item: Translate Page into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_02\bin\npjpi150_02.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Video Ads Blocker v1.0b Personal - {A566D401-65F3-4A08-B3CA-C2E76784B6F6} - C:\Program Files\Video Ads Blocker\addblocker.exe O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - update.microsoft.com O20 - Winlogon Notify: msupdate - C:\WINDOWS\SYSTEM32\msupdate32.dll O21 - SSODL: SysTray.Exbr - {6368D1FC-6F5C-4f1b-B164-E67214F678E9} - C:\WINDOWS\System32\fcgfqdbp.dll (file missing) Plz help.	polo (6383)
415669	2005-12-25 00:46:00	This HJT log has been attended to. forums.pcworld.co.nz ---------------------------------------------- Try this for you error 66.102.7.104 .com/kb.asp%3Fid%3DQ110722+The+Windows+Installer+servic e+could+not+be+accessed&hl=en	Pancake (6359)
415670	2005-12-25 02:01:00	thats my same pc's log	polo (6383)
415671	2005-12-25 03:30:00	thats my same pc's log Then why haven't you taken the advice offered in your previous post and fixed it. All the nasties are still there	bartsdadhomer (80)
415672	2005-12-25 19:32:00	The Windows installer may disabled. Right-click my computer... "Manage" Expand the Services tree. Find "Windows Installer" It should say "Automatic" or "Manual" Right-click it, and "Start"	kingdragonfly (309)
415673	2005-12-25 20:01:00	IT is running on my pc.	polo (6383)
415674	2005-12-25 20:10:00	I have tried the steps but they don't work. I might have to install Windows installer service again. how do i do it. I do win xp pro setup cd-rom. Plz help.	polo (6383)
415675	2005-12-25 20:27:00	Follow carefully the steps given here - The Windows Installer service could not be accessed" error message when you try to add or remove a program (support.microsoft.com).	Jen (38)
415676	2005-12-26 00:56:00	I necessarily need to download the Windows Installer 3.1 Redistributable from the MS website. But valadation check is telling me that i have a pirated copy of windows xp pro with sp1. I bought my pc from retail store. I don't if its pirated or not. Can someone download this file for me which is approx 2.5mb from the link www.microsoft.com and send to my e-mail address kiwikids_77@yahoo.com or habib05@gmail.com. Plz help.	polo (6383)
415677	2005-12-26 01:09:00	I'm not sure what the policy is of this forum but most won't help you if your running illegal software....take it back to the retailer	Pancake (6359)
1 2