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| Thread ID: 65040 | 2006-01-05 09:07:00 | Outlook 2003 email / Norton Av | tinakarori (5695) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 418535 | 2006-01-05 09:07:00 | Over the last two days my Outlook 2003 has ceased downloading incoming emails from our Paradise broadband (sic) connection, and this afternoon I discovered the hard way that it now won't send emails either. Rather strangely, I can still access the Web perfectly well - same as usual. It's just my email connection. When I checked with the Paradise helpdesk this morning (by ringing soon after 7:00am when I only waited 30 min or so instead of 1 hour+) the conclusion from the Q/A process was that my problems probably arise from a conflict between recent Norton AV Live Updates and Outlook. A check on the Symantec NZ site showed a link to similar recent problems, which directed me to Microsoft's Office update and KB site, advising that a resolution to such problems could be obtained by installing MS XP Service Pack 3. I thought I had already automatically downloaded and installed all MS Windows XP and Office 2003 updates as they came along, but went through the whole rigmarole again just to make sure. The problem remains. I phoned the MS NZ Helpline late this afternoon, and after explaining what had happened to the Invigilator/Border Guard, she could only suggest that I should agree to paying a $35 fee to explain my difficulties again to one of their technical advisors, who *might* be able to help. I declined, saying I did not think this was justified as the problem appeared to have arisen from a software conflict, and was certainly not caused by any action by me. Interestingly, my wife's PC which runs Office/Outlook XP on Win XP, and is connected through our home LAN as is my own PC to the broadband connection has not suffered any email problems at all. Has anyone else suffered similar difficulties with their email, and what remedies can anyone suggest? Tinakarori |
tinakarori (5695) | ||
| 418536 | 2006-01-05 09:23:00 | What version of Norton AV are we talking about?? | Speedy Gonzales (78) | ||
| 418537 | 2006-01-05 20:37:00 | 2005 version | tinakarori (5695) | ||
| 418538 | 2006-01-05 20:45:00 | Hmm you could try getting hijackthis ( . merijn . org/files/hijackthis . zip" target="_blank">www . merijn . org) from here ( . spywareinfo . com/~merijn/" target="_blank">www . spywareinfo . com) Unzip it into its own folder, and run it, scan and copy and paste the log here . Something maybe stopping it? I know, when I used to use 2003, it screwed up too . I had to untick scan outgoing emails, in Nortons to send emails . So I could receive emails properly . When both of these were ticked, I could send emails, but they went nowhere! |
Speedy Gonzales (78) | ||
| 418539 | 2006-01-05 20:50:00 | When you do a manual send/receive in Outlook, does it error in the send/receive status window? Or does it show that it connects to the Paradise server and completes without errors? | pixeldust (6619) | ||
| 418540 | 2006-01-05 21:23:00 | Hi Speedy Gonzales Thanks for the Hijack link. Herewith the scan log just completed (I can't send or receive emails from my own PC, remember - I had to copy the log onto a floppy and take that to my wife's PC, which *can* still email): Logfile of HijackThis v1.99.1 Scan saved at 10:01:54 a.m., on 6/01/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTBCM\Binn\sqlservr.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\iTunes\iTunesHelper.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\bin\HPOVDX05.EXE C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\Program Files\Microsoft Office\OFFICE11\EXCEL.EXE C:\Temp\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.spectator.co.uk/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" - atboottime O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: HP OfficeJet T Series Startup.lnk = C:\Program Files\Hewlett-Packard\HP OfficeJet T Series\Bin\HPOstr05.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E- 00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {164B406B-0FD6-4E7F-BA7E-64D227D4CA37} (dnlplayer Class) - www.digitalwebbooks.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {3AF4DACE-36ED-42EF-9DFC-ADC34DA30CFF} (PatchInstaller.Installer) - file://D:\content\include\XPPatchInstaller.CAB O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - update.microsoft.com te.cab?1125097654296 O16 - DPF: {8B1BC605-C593-4865-8F5B-05517F0CD0BB} (MSSecurityAdvisorCD Class) - file://D:\Content\include\msSecUcd.cab O16 - DPF: {B94B4225-E02E-4D3F-BADB-026F1E2F3AD7} (HttpDownloader Control) - file://C:\WINDOWS\SexDownloader.cab O16 - DPF: {EB387D2F-E27B-4D36-979E-847D1036C65D} (QDiagHUpdateObj Class) - h30043.www3.hp.com O16 - DPF: {EF791A6B-FC12-4C68-99EF-FB9E207A39E6} (McFreeScan Class) - download.mcafee.com us/tools/mcfscan/2,0,0,4592/mcfscan.cab O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe All comments or suggestions gratefully received. BTW, Symantec's NZ helpdesk is hosted in Sydney, so have to wait till 10:30am NZ time to ring them. Tinakarori |
tinakarori (5695) | ||
| 418541 | 2006-01-05 21:38:00 | Hmm the log looks pretty good, boot into safe mode, turn system restore off, and run hjt again . Tick these entries and tick fix checked . O4 - HKLM\ . . \Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck . exe O4 - HKLM\ . . \Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask . exe" These 2 dont have to run on startup . O16 - DPF: {B94B4225-E02E-4D3F-BADB-026F1E2F3AD7} (HttpDownloader Control) - file://C:\WINDOWS\SexDownloader . cab - this looks nasty - This maybe a dialler . And may belong to Coolwebsearch . Try this site ( . intermute . com/spysubtract/cwshredder_download . html" target="_blank">www . intermute . com) download the file, on the right . See if it finds anything belonging to coolwebsearch after . |
Speedy Gonzales (78) | ||
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