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Thread ID: 65199 2006-01-10 20:27:00 extremely sloooow shutdown NZHawk (4093) Press F1
Post ID Timestamp Content User
419837 2006-01-10 20:27:00 I am working with a Acer Aspire SA20 computer
Celeron 2.8Ghz, 256 Mb ram; 40 Gb hard drive.
The users are in a shoppe and they run the computer all day.
When they shut down at night it take 20-40 minutes for the computer to shut down.
Once it's shut down & rebooted, the shut down is done normally in a few seconds.
The computer has been fully scanned for virus and spyware & is clean.

Can anyone share why the computer takes so long to shut down after being on all day & if know what can be done to rectify the problem.
NZHawk (4093)
419838 2006-01-10 20:31:00 What version of Windows is on it??

Maybe it needs a clean inside the case??
Speedy Gonzales (78)
419839 2006-01-10 20:32:00 Post a Hijack This! log please.

Have you done a defrag?

Are there any conflicts (!) in device manager?
Prescott (11)
419840 2006-01-10 20:42:00 Thank you for the quick replies.
The computer is running Windows XP.
I have done a defrag.
The computer is only approx 6 months old, shouldn't be dirty but I will check.
I'll get the HJT report & post it in 15 min.
NZHawk (4093)
419841 2006-01-10 20:50:00 HJT report:
Logfile of HijackThis v1.99.1
Scan saved at 9:45:57 a.m., on 11/01/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
C:\Program Files\Microsoft Office\Office\excel.exe
C:\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://global.acer.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O3 - Toolbar: Easy-WebPrint - {327C2873-E90D-4c37-AA9D-10AC9BABA46C} - C:\Program Files\Canon\Easy-WebPrint\Toolband.dll
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [AVG7_EMC] C:\PROGRA~1\Grisoft\AVGFRE~1\avgemc.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O9 - Extra button: (no name) - {B205A35E-1FC4-4CE3-818B-899DBBB3388C} - C:\Program Files\Common Files\Microsoft Shared\Encarta Search Bar\ENCSBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O14 - IERESET.INF: START_PAGE_URL=http://global.acer.com/
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - cdn2.zone.msn.com
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - fdl.msn.com
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVGFRE~1\avgupsvc.exe
NZHawk (4093)
419842 2006-01-10 20:55:00 The log looks clean. A bit more ram wouldnt hurt, since its running on XP.

Is hibernation enabled?? If it is, turn it off.

This

O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background doesnt have to run on startup. Just run it when needed.
Speedy Gonzales (78)
419843 2006-01-10 21:35:00 Hibernation is off.
Regarding ram: the computer responds well throughout the day, the trouble is just at shut down after being on all day long.
NZHawk (4093)
419844 2006-01-10 21:40:00 aumha.org Safari (3993)
419845 2006-01-10 21:47:00 Safari, wow --- lots to work through. Thank you, I'll get started. NZHawk (4093)
419846 2006-01-10 22:26:00 I would stop work half an hour early, have a beer, then go home when the screen is black. Rob99 (151)
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