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| Thread ID: 65586 | 2006-01-23 08:54:00 | Computer constantly freezes | roddy_boy (4115) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 423627 | 2006-01-23 08:54:00 | Hi all, My parents computer, a Warehouse Dell Dimension, seems to be having problems. It often hangs when trying to launch a program, for example Outlook Express, and wont respond to anything for quite some time, when everything all of a sudden loads at once. Nothing can be loaded when it's frozen, all that happens is the cursor turns into a cursor with the hour glass for a couple of seconds, then just back to the usual cursor. Can't even Alt-Ctrl-Del. I have no idea what's causing it, has been doing it on and off for a few months, but lately it's just gotten alot worse.. Have to restart a few times before it works usually. Running Windows XP Home SP2, all up-to-date as far as I know. Also running Norton Internet Security. Have run spyware and adware and virus scans. Cheers all, roddy |
roddy_boy (4115) | ||
| 423628 | 2006-01-23 17:29:00 | If it is still under the coverage of warranty, return it back and either ask for a replacement or refund. Have you tried defragment your hard drive? And CCleaner? Post a HJT log if possible -> www.merijn.org Cheers :) |
Renmoo (66) | ||
| 423629 | 2006-01-24 02:32:00 | Analysis of C: says no need for defragment. Have run CCleaner, not really much help. HJT: Logfile of HijackThis v1.99.1 Scan saved at 3:29:30 p.m., on 24/01/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\brss01a.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Brother\ControlCenter2\brctrcen.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\WINDOWS\SYSTEM32\Brmfrmps.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Program Files\Messenger\msmsgs.exe C:\Documents and Settings\Roderick\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SA] C:\Program Files\Logitech\QuickCam\SA3.EXE O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - housecall60.trendmicro.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O17 - HKLM\System\CCS\Services\Tcpip\..\{72B652F8-2A3D-40CE-9F86-FBF0F0CFEA0A}: NameServer = 202.27.158.40 202.27.156.72 O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\SYSTEM32\Brmfrmps.exe" -service (file missing) O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe |
roddy_boy (4115) | ||
| 423630 | 2006-01-24 02:35:00 | Run the Dell diagnostics CD ... I'm assuming even the Warehouse Dells come with them. | gibler (49) | ||
| 423631 | 2006-01-24 03:00:00 | Run HJT again, and tick these entries. Tick fix checked. (close browsers first). These dont have to be running on startup O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe - This can be updated here (www.java.com:80) Uninstall this version first, then download/install from the site above. If you want to update Java. O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [DXM6Patch_981116] C:\WINDOWS\p_981116.exe /Q:A Just been told this belongs to DirectX 6. |
Speedy Gonzales (78) | ||
| 423632 | 2006-01-24 07:32:00 | Have run the Dell diagnostics CD, didn't show any errors. Ticked and fixed the entries, will attach the updated log. Haven't experienced the hanging again, although it was an intermittent problem so hasn't necessarily gone. Norton Internet Security System tray icon hasn't appeared upon this restart so thats still not fixed. Here's the fixed log: Logfile of HijackThis v1.99.1 Scan saved at 8:19:48 p.m., on 24/01/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\brss01a.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\Program Files\Brother\ControlCenter2\brctrcen.exe C:\WINDOWS\SYSTEM32\Brmfrmps.exe C:\Program Files\Digital Line Detect\DLG.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\tcpsvcs.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\snmp.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Messenger\msmsgs.exe C:\Documents and Settings\Roderick\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell.com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SA] C:\Program Files\Logitech\QuickCam\SA3.EXE O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04a\BrStDvPt.exe O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun O4 - Global Startup: Digital Line Detect.lnk = ? O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - housecall60.trendmicro.com O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\SYSTEM32\Brmfrmps.exe" -service (file missing) O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe |
roddy_boy (4115) | ||
| 423633 | 2006-01-24 08:00:00 | If you are interested in deciphering your HJT log, check this -> www.hijackthis.de Cheers :) |
Renmoo (66) | ||
| 423634 | 2006-01-24 08:36:00 | Have run the Dell diagnostics CD, didn't show any errors. Ticked and fixed the entries, will attach the updated log. Haven't experienced the hanging again, although it was an intermittent problem so hasn't necessarily gone. Norton Internet Security System tray icon hasn't appeared upon this restart so thats still not fixed. While I used to use Norton for security and antivirus I no longer do so. I now use ZoneAlarm Pro and NOD32. Suggest you remove all Symantec products via ad remove and replace with Zone Alarm Free and AVG Free. Download these items before removing the Norton (Symantec) products. Disconnect from the Internet by removing phone cable into dialup modem or unplug your ADSL modem. Then install the downloaded ones before reconnecting. |
Sweep (90) | ||
| 423635 | 2006-01-24 09:54:00 | While I used to use Norton for security and antivirus I no longer do so. I now use ZoneAlarm Pro and NOD32. Suggest you remove all Symantec products via ad remove and replace with Zone Alarm Free and AVG Free. Download these items before removing the Norton (Symantec) products. Disconnect from the Internet by removing phone cable into dialup modem or unplug your ADSL modem. Then install the downloaded ones before reconnecting. Thanks for the advice. Wasn't asking for that, but thanks anyways. |
roddy_boy (4115) | ||
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