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| Thread ID: 66050 | 2006-02-09 04:52:00 | Installing printer?...Help | Wendy123 (9776) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 428653 | 2006-02-09 04:52:00 | :badpc: Recently I had my pc fixed, they decided to wipe everything and start again. So far so good, the one problem I do have is I can't reinstall my printer.It says I have no USB port, I have downloaded drivers etc and still have had no success. The PC people came yesterday and had no luck either and have suggested that my PC is old and I need to replace it - it's only 4 yrs old and works fine, and the printer worked perfectly well before having the PC serviced.I have a HP deskjet 845 printer and the installation disc.....but have no idea what to do now.Any advice would be appreciated. | Wendy123 (9776) | ||
| 428654 | 2006-02-09 05:05:00 | Welcome to PressF1, Wendy. You could insist on having your computer fixed, properly. :D But it might be quicker to do it yourself. It worked before, so it should work now. So you have got a USB port. This might be turned off. Have a look at the Windows Control Panel and see if it thinks it has a USB system. If not, get into the BIOS setup. There may be a line on the screen immediately after starting to tell you how to do that, but often holding the DEL key, or one of F1, F2, F10 while starting up will do it. Then explore, looking for anything to do with USB. There may be a toggle to enable/disable it. Make sure its enabled. Don't be frightened of the BIOS setup., it won't actually change anything without asking you. ESC will get you out of things. You could even turn the power off to escape it without doing any harm. But when everything is right, you can esc up toi the exit, and do a "save and exit". The HP installation often requires you to install the soiftwarte before plugging the printer in ... did you follow their instaructions exactly? If you didn't, make sure you have uninstalled the non-working ones. ;) |
Graham L (2) | ||
| 428655 | 2006-02-09 05:50:00 | :badpc: Recently I had my pc fixed, they decided to wipe everything and start again . The PC people have suggested that my PC is old and I need to replace it So they didn't actually FIX anything, just did a reinstall but didn't bother to hook up your peripherals . And then couldn't manage that either . . . . |
pctek (84) | ||
| 428656 | 2006-02-09 05:59:00 | :groan: I tried what you suggested thanks Graham, but theres nothing in BIOS that I could see that had anything to do with USB port - But man! you take me places I ain't never been LOL! Any other clues apart from going else where to have it checked? | Wendy123 (9776) | ||
| 428657 | 2006-02-09 06:08:00 | have you got onboard USB or a pci USB card ? what OS? did they install the motherboard drivers? |
tweak'e (69) | ||
| 428658 | 2006-02-09 06:12:00 | The scenic excursion to the BIOS comes with no extra charge.:cool: Next possibility, perhaps you haven't got a USB port. :D Is it a USB cable you have? ;) That's one with one rectangular end (and four contacts in a row inside) and one end "square with two beveled corners" with two rows of two contacts. The other sort is a traditional printer cable (ione end with a "D" connector with lots of pins (25) in two rows, and one bigger connector with even more (36) contacts. Many printers have both ways of connecting. I have a feeling that if it's the traditional one, just plugging the printer in (with the computer and printer turned off -- this is a recommended precaution with traditional printer cables) then starting Windows again with the printer turned on might start a sequence which, with very little effort, get your printer installed. By the way, what is the Windows version.? XP, 2000, Me, 98, 98SE ... |
Graham L (2) | ||
| 428659 | 2006-02-09 06:26:00 | :thumbs: Yaaaaaaay I did it!!! - I unistalled it and reinstalled it and hey presto it's working.Thanks for your help ....I can go enjoy my evening now.Must ring the company tomorrow and skite LOL! | Wendy123 (9776) | ||
| 428660 | 2006-02-09 07:17:00 | Must ring the company tomorrow and skite LOL! As well as a deduction from the account, due to their incompetence! |
bartsdadhomer (80) | ||
| 428661 | 2006-02-09 08:07:00 | if it's the same PC People mob, then yes that's to be expected. they offered me a free franchise - i said no, then they kept ringing me back to see if i changed my mind. but that's besides the point - i now fix up a lot of their cockups - formatting (& not backing anything up) everytime there's a major spyware. then it comes back the next week - what-format every week? client calls me - i spend a bit of time on google - find fix & client happy. | quarry (252) | ||
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