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| Thread ID: 66171 | 2006-02-13 21:19:00 | Reach Wireless (Auckland) - A Warning | cell-gfx (9799) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 430058 | 2006-02-13 21:19:00 | Hi, In early February 2005, I signed up with Reach Wireless and took advantage of their 2Mbps, $75 a month uncapped package . This worked flawlessly until 9th January this year when their internet provision stopped . Their RADIUS verification server stopped working and I could not access their servers . I called their helpdesk who advised me that it would be back online a week later, the excessive downtime was needed because of the severity of the problem . However, the 16th came around and the service had not resumed, so I called again . Once more, I was advised that they were having problems, this time probably requiring a rebuild of the entire network . They then advised a further week would be required . On the 23rd, I attempted to call their helpdesk, but got no reply, either in office hours or otherwise . I then attempted to mail their support e-mail address, but the e-mail asking to have my service cancelled was bounced back to me saying that their inbox was full . I have written to them via snail mail, but have not received a reply for a week now . I am now trying to get my credit card company to block further payments to them, but this is proving problematic, even though on the 13th January, they took another payment of $75 from my credit card for a month's internet access that I still have not received! Reach Wireless' website (www . reachwireless . co . nz (http://www . reachwireless . co . nz)) is still active and as far as I can tell, you can still sign up for their non-existent service . The reasons for posting this is two-fold; as a cautionary notice to not sign up with this highly unreliable company and secondly, to ask if anyone knows who I should contact to try and get this problem investigated? Is there such as thing as an ombudsman or regulatory commission for ISPs in NZ? All help greatly appreciated! Thanks, Steve |
cell-gfx (9799) | ||
| 430059 | 2006-02-13 21:47:00 | As a last ditch thing to do is you could contact fair go: tvnz.co.nz , and they might be able to help. Hope this helps :) |
stu161204 (123) | ||
| 430060 | 2006-02-16 10:08:00 | Welcome to Pressf1, cell-qfx. I'm bumping this back to the front page in case there are more suggestions. |
Laura (43) | ||
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