Forum Home
Press F1
 
Thread ID: 66278 2006-02-17 04:56:00 Microsoft Word Freezing james123456 (6300) Press F1
Post ID Timestamp Content User
431821 2006-02-17 04:56:00 Hi There,

I am running Windows XP, and have Office XP. For some time now whenever I (a) use the paste function or (b) click the undo button several times, word just freezes and I have to shut it down through ctr-alt-del. I have done a complete reinstall (twice) but no change. Any suggestions?

Thanks
James.
james123456 (6300)
431822 2006-02-17 08:55:00 james123456

Try searching for the file normal.dot. Change its name to normalold.dot. Open Word and then see if you still have the problems. Your old default settings will no longer be there and you will have to reinstate them. If the problem does not go away you can always delete the new normal.dot which is automatically created and rename the file normalold.dot back to normal.dot.

Lyn (Oxie)
Oxie (1318)
431823 2006-02-17 10:07:00 Thanks Lyn,

I found the normal.dot file etc, but alas still have the same problem. THanks for your help though.
james123456 (6300)
431824 2006-02-19 04:53:00 Hi, James. Perhaps my article on complete Word troubleshooting will help you. Also, please realize that bad printer or video drivers can affect Word, too, though it's less likely.

www.officearticles.com

Hope it helps!
Dreamboat (9170)
1