Forum Home
Press F1
Thread ID: 66432	2006-02-22 20:43:00	Error report after crashing	Jacquie (9851)	Press F1

Post ID	Timestamp	Content	User
432958	2006-02-22 20:43:00	My laptop keeps crashing, the microsoft error report says it was an: Error caused by ShopAtHomeSelect: no specific solution available Problem description An analyst at Microsoft has investigated this problem and determined that an unknown error occurred in ShopAtHomeSelect. This software was created by S3 Graphics Inc.. Microsoft has researched this problem with S3 Graphics Inc., and they do not currently have a solution for the problem that you reported. Below is a recommendation to take that may help prevent the problem from recurring. Contact S3 Graphics Inc. for support or product updates. I emailed S3 Graphics but they never got back to me. Does anyone know what the problem is and if I can do anything about it. I could get a new graphics card if that is the problem? Thanks Jacquie	Jacquie (9851)
432959	2006-02-22 20:52:00	where did you get that info from? a quick google shows that ShopAtHomeSelect is spyware . somehow doubt S3 Graphics makes it . run a decent antispyware program and give your antivirus a run to . (don't forget to update them) also go check why you allowed it through your firewall .	tweak'e (69)
432960	2006-02-22 21:01:00	The information was from the error reporting that microsoft sent me, after my computer crashes and automatically restarts. Thanks for your advice, I will try that now. Jacquie	Jacquie (9851)
432961	2006-02-22 21:34:00	Any suggestions for a good spyware program? I currently have Norton 2004 anti virus. Thanks Jacquie	Jacquie (9851)
432962	2006-02-22 21:57:00	Hi there, Spybot Search and Destroy, Adaware SE, Windows Defender, And Spyware Blaster are a few good ones and they are all free. :thumbs:	Overdrive_5000 (4950)
432963	2006-02-22 21:58:00	Adaware SE (www.lavasoftusa.com) and Spybot S&D (www.safer-networking.org) are the best DL one or both then run, post what they come up with. HTH :thumbs:	The_End_Of_Reality (334)
432964	2006-02-22 23:58:00	Neither of the spy programs seemed to find shopathome or anything similar to that. I have also looked at a few other sites with suggestions for getting rid of it but I cannot seem to find it on my computer in any of the places they say it might be. Anyone got any other suggestions? Thanks for your time Jacquie	Jacquie (9851)
432965	2006-02-23 00:26:00	Download Hijack This and run a scan then post a logfile here.	Overdrive_5000 (4950)
432966	2006-02-23 00:36:00	Is this right?: Logfile of HijackThis v1.99.1 Scan saved at 13:32:53, on 23/02/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\csrss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\brsvc01a.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\system32\brss01a.exe c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe C:\WINDOWS\system32\Brmfrmps.exe C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe C:\WINDOWS\system32\HPConfig.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\WINDOWS\system32\RadioSvr.exe C:\Program Files\Norton AntiVirus\SAVScan.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\wdfmgr.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe C:\WINDOWS\System32\alg.exe C:\Program Files\Brother\ControlCenter2\brctrcen.exe C:\WINDOWS\system32\LVCOMSX.EXE C:\Program Files\Logitech\Video\CameraAssistant.exe C:\WINDOWS\system32\ElkCtrl.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Skype\Phone\Skype.exe C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe C:\Program Files\NoAdware4\NoAdware4.exe C:\PROGRA~1\NORTON~1\navw32.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Outlook Express\msimn.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Messenger\msmsgs.exe C:\DOCUME~2\Owner\LOCALS~1\Temp\Temporary Directory 2 for hijackthis[1].zip\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.hp.com R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://srch-us4nb.hpwis.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.google.co.nz R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.nz R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = http://srch-us4nb.hpwis.com/ R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127.0.0.1 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [VTPreset] VTPreset.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [NAV CfgWiz] C:\Program Files\Common Files\Symantec Shared\CfgWiz.exe /GUID NAV /CMDLINE "REBOOT" O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl04b\BrStDvPt.exe O4 - HKLM\..\Run: [ControlCenter2.0] C:\Program Files\Brother\ControlCenter2\brctrcen.exe /autorun O4 - HKLM\..\Run: [LVCOMSX] C:\WINDOWS\system32\LVCOMSX.EXE O4 - HKLM\..\Run: [LogitechCameraAssistant] C:\Program Files\Logitech\Video\CameraAssistant.exe O4 - HKLM\..\Run: [LogitechVideo[inspector]] C:\Program Files\Logitech\Video\InstallHelper.exe /inspect O4 - HKLM\..\Run: [LogitechCameraService(E)] C:\WINDOWS\system32\ElkCtrl.exe /automation O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Status Monitor.lnk = C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O14 - IERESET.INF: START_PAGE_URL=http://www.hp.com/info/bizcenter-o O16 - DPF: {27FA5271-12D2-43E3-9424-365A43236EE7} (PIXACO upload plugin) - www.pixaco.co.uk O16 - DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} (Snapfish Activia) - www.snapfish.co.uk O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - messenger.msn.com O16 - DPF: {F04A8AE2-A59D-11D2-8792-00C04F8EF29D} (Hotmail Attachments Control) - by102fd.bay102.hotmail.msn.com O23 - Service: Brother Popup Suspend service for Resource manager (brmfrmps) - Unknown owner - C:\WINDOWS\system32\Brmfrmps.exe" -service (file missing) O23 - Service: BrSplService (Brother XP spl Service) - brother Industries Ltd - C:\WINDOWS\system32\brsvc01a.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe O23 - Service: HP RF Device Service (HpRfDev) - Hewlett-Packard - C:\WINDOWS\system32\HpRfDev.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe O23 - Service: Logitech Process Monitor (LVPrcSrv) - Logitech Inc. - c:\program files\common files\logitech\lvmvfm\LVPrcSrv.exe O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe O23 - Service: RadioSvr - Hewlett-Packard - C:\WINDOWS\system32\RadioSvr.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe Ta Jacquie	Jacquie (9851)
432967	2006-02-23 01:03:00	Boot into safe mode / turn system restore off, and run HJT again . Tick these entries and tick fix checked . C:\Program Files\NoAdware4\NoAdware4 . exe - See if Noadware4 appears in add/remove programs . If its there uninstall it . - This looks like spyware . Delete C:\Program Files\NoAdware4 in safe mode . R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = . hp . com/info/bizcenter-o" target="_blank">www . hp . com R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank . htm R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyOverride = 127 . 0 . 0 . 1 Then get ccleaner (http://www . ccleaner . com) Install it and run this, to get rid of the crap on the hard drive .	Speedy Gonzales (78)
1 2 3