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| Thread ID: 66411 | 2006-02-22 01:23:00 | Very weird Boot Up problem... | Noobi3 (9847) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 432747 | 2006-03-04 07:36:00 | Yeah it turned out to be a faulty motherboard...Now I gotta get the shop to send it all the way back and wait. Wait...! No, you don't have to wait, the shop that sold it to you is obliged to repair or replace it within a reasonable period of time. However, since repair is not an option for MBs, they must replace it themselves and cannot ask or expect you to wait while they are supplied with another board by their supplier. In this instance 1-2 days is about as long as it should take to get a replacement. This is a basic Consumer Guarantees Act warranty obligation, so take a look at the Ministry of Consumer Affairs website to reassure yourself about your rights. Cheers Billy 8-{) |
Billy T (70) | ||
| 432748 | 2006-03-04 14:25:00 | No, you don't have to wait, the shop that sold it to you is obliged to repair or replace it within a reasonable period of time. However, since repair is not an option for MBs, they must replace it themselves and cannot ask or expect you to wait while they are supplied with another board by their supplier. In this instance 1-2 days is about as long as it should take to get a replacement. This is a basic Consumer Guarantees Act warranty obligation, so take a look at the Ministry of Consumer Affairs website to reassure yourself about your rights. Cheers Billy 8-{) Woah really? Which country has that act? I'm in Canada. What happened is I bought the system for this shop, it's been almost 2 years, so the warranty with the shop itself is expired (1yr) but since the Warranty on the MB is 3 years, they're asking me to pay $35 for asking them to request a new MB from Asus for me (I'm like *** at this part, I mean I bought the system from YOUR store damnit!), not to mention a $45 fee for just turning the computer in to see what's up. And I'm told to wait 2 - 8 weeks for the new MB to arrive. Am I getting jibbed? |
Noobi3 (9847) | ||
| 432749 | 2006-03-04 21:08:00 | Woah really? Which country has that act? I'm in Canada. Ahhh..Canada, this Forum is based in New Zealand where we have strong consumer rights legislation. The principles should still apply in Canada, but you don't have the legislation to back you up. I guess you follow the US approach. Cheers Billy 8-{) |
Billy T (70) | ||
| 432750 | 2006-03-05 07:55:00 | No, you don't have to wait, the shop that sold it to you is obliged to repair or replace it within a reasonable period of time. However, since repair is not an option for MBs, they must replace it themselves and cannot ask or expect you to wait while they are supplied with another board by their supplier. In this instance 1-2 days is about as long as it should take to get a replacement. This is a basic Consumer Guarantees Act warranty obligation, so take a look at the Ministry of Consumer Affairs website to reassure yourself about your rights. Cheers Billy 8-{) 1-2 days .. you must be joking. It took 5 days for a new motherboard to be delivered at work and other stuff can take weeks. They (the retailer) has to make sure of the fault, and sending it back to the distributor (or whoever) takes a while. Most will send out a replacement straight away anyway, but they don't just have them hanging around. |
gibler (49) | ||
| 432751 | 2006-03-05 08:52:00 | 1-2 days .. you must be joking. It took 5 days for a new motherboard to be delivered at work and other stuff can take weeks. They (the retailer) has to make sure of the fault, and sending it back to the distributor (or whoever) takes a while. Most will send out a replacement straight away anyway, but they don't just have them hanging around. No, I'm not joking, provided you have done all the right things to confirm that the MB is faulty (in your opinion) and take the time and trouble to record those tests in writing for them, they cannot ask you to wait while a third party checks the board. As for supply of the replacement, if the dealer doesn't have it in stock, they can order it from their supplier for delivery direct to your address, and there is no good reason why that cannot be next day delivery. Five days for delivery within NZ is a joke, and weeks is a bad dream. I can get a delivery from the States in not much more than of five days. The only acceptable excuse would be if the supplier was out of stock, in which case a refund lets you go elsewhere for a replacement. Bad warranty service from suppliers only happens because the majority of customers accept it. I don't. The three Ps have always got me what I want. It pays to not just know your rights as a consumer, but understand how to exercise them as well. Cheers Billy 8-{) |
Billy T (70) | ||
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