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Thread ID: 66551	2006-02-27 01:15:00	How to advise someone who's IP range has been suddenly blocked for email?	Greg (193)	Press F1

Post ID	Timestamp	Content	User
434272	2006-02-27 01:15:00	Ninja would be a great help right now... a client has asked me what to do in this circumstance - they received an error message: "Due to Spam your IP range has been blocked" The error came after a fairly long time of successful emails between the two. His ISP is Paradise. I replied: Hi. It can be fairly straightforward, but complex to folks that haven't encountered it before. What it means as far as I can gather, is that some ugly sinful bastard has been emmulating an email address used by your ISP (Paradise), and been using it to spam other email addresses. In turn, the ISP of the recipient of your email has probably blacklisted the entire domain of where your email originates from. This is not an uncommon fault in the entire international email system worldwide. And it's because of sons-of-***** email spammers that this problem crops up. There are two first-step solutions: 1) If you need to urgently contact the intended recipient of your message, create a temporary alternative email address. This can be done via a free email host - I recommend Gmail. Then send your email to them via Gmail. 2) Contact your ISP and ask them to get them to be removed from the international blacklist server that your recipient's ISP subscribes to. No. 1 above is the easiest short-term solution. No. 2 above is the best bet to get a longer term result. Re No. 1 you'll need an invite to create a Gmail account, which I'll do shortly. Re No. 2 you may or may not get a result for quite a while. You'll need to copy the error message you received, to them. My steps above are based only on my limited knowledge of this kind of issue - there may be some aspects about it that are new or unknown to me. Was my immediate answer correct?	Greg (193)
434273	2006-02-27 01:31:00	they received an error message: "Due to Spam your IP range has been blocked" Was my immediate answer correct? Not completly, it says the IP range is being blocked, this could have nothing to do with your clients email address being pinched. You would have to contact both ISP's involved to sort this out. You could set them up through a proxy till its sorted.	Rob99 (151)
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