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Thread ID: 66656	2006-03-03 00:12:00	Weird temp files multiplying...	Mowi (9902)	Press F1

Post ID	Timestamp	Content	User
435143	2006-03-03 05:00:00	Well, I wouldnt use Zonealarm lol. I've just been trying (for the last hr), to install / upgrade ZA Internet Security over a previous version that I installed. It didnt want to install, it kept saying the truevector services were running, even tho I shut ZA down. (And even when there were no services running for Zonealarm (After I uninstalled the previous version). Before I tried to install the latest version. So, I uninstalled the previous version and then tried to install the latest version. Still no go lol. It hung while it was installing. So I wiped it completely So, ZA isnt the easiest program to install, let alone to configure it.	Speedy Gonzales (78)
435144	2006-03-03 05:11:00	Speedy, did you reboot between these operations? Something like ZA is so tightly tied in to the OS that uninstalling isn't going to be complete until after a complete shutdown and restart.	Graham L (2)
435145	2006-03-03 06:07:00	Umm yup I did reboot, but after trying to install the latest version (after I uninstalled the previous version), coz it kept on hanging during the install, rebooting did nothing . The latest version still wouldnt install . In the end, I sent an email to Zonelabs and got the remedy to fix it! Which is below . I had to do this, so I could install the latest version . So, if anyone has a similar prob, try the info below . 01 . ) Restart your computer 02 . ) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard) 03 . ) This should bring up a menu . Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter 04 . ) If you get a message asking to go to Safe Mode, choose Yes . If you get a help and support window, close this . 05 . ) Once you are at the desktop, Click Start, My Computer 06 . ) Click Tools, Folder Options, View Tab 07 . ) Place a dot next to "Show Hidden Files and Folders" 08 . ) Remove the check from "Hide Protected Operating System Files (Recommended)" 09 . ) Choose Yes to the warning 10 . ) Click OK 11 . ) Double click C: Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them . 12 . ) Double Click the Program Files Folder 13 . ) Right Click the Zone Labs Folder, click Delete, and choose Yes 14 . ) Close this window 15 . ) Click Start, My Computer 16 . ) Double Click the C: 17 . ) Double Click the Windows Folder (It may also be WinNT) 18 . ) Right Click the Internet Logs Folder, click Delete, and choose Yes 19 . ) Double Click the System32 Folder 20 . ) Right Click the Zone Labs Folder, click Delete, and choose Yes 21 . ) Locate and delete the following files in this folder - vsconfig . xml - vsxml . dll - vsregexp . dll - vsdata . dll - vsdata95 . vxd - vsdatant . sys - vsmonapi . dll - vspubapi . dll - vsinit . dll - vsutil . dll - zlcommdb . dll - zlcomm . dll 22 . ) Clear your Temp Directory per the instructions below . - Go to Start -> Run - Type %temp% and click OK - Select all of these files and delete them 23 . ) Clear the Prefetch folder per the instructions below . - Go to Start -> Run - Type Prefetch and click OK - Select all of these files and delete them 24 . ) Remove the following registry entries by going to Start -> Run and typing in regedit . Use the folders on the left side of the window to navigate to the specified directories . HKEY_LOCAL_MACHINE\Software\Zone Labs HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant *Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it . Please make sure you are able to perform these deletions correctly before you decide to edit the entries . If you are not sure, you should seek help from someone who is familiar with editing the registry . For information about how to edit the registry in Windows, from your desktop, click Start >> Run >> and type regedit . Click on Help >> Help Topics . Under the Contents tab, click Change Keys and Values (this may be found under the How to . . . section) . Also, you should always make a backup of the registry before editing it . You can find this in the same section of the Help files . 25 . ) Close this window, then empty your recycle bin . 26 . ) Restart the computer . 27 . ) Try to install the latest version again .	Speedy Gonzales (78)
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