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Thread ID: 66764	2006-03-06 22:05:00	Print spooler (spoolsv.exe) keeps crashing!	Jimmy D (2061)	Press F1

Post ID	Timestamp	Content	User
436004	2006-03-06 22:05:00	Hi I have a problem that is bugging me, the print spooler in windows services keeps crashing, when it crashes the computer has nothing to do with printing (cant print, access network printers etc). i go into control panel services and restart the service but after a few seconds it crashes again, there's no error message is just decides not to work, it has happened on a couple of my other computers too, i've had to re-install windows to fix the problem. i've tried looking for fixes on the microsoft site and various others, nothing. oh btw - running windows xp pro with sp2 and all the updates. ANY help with this problem would be greatly appreciated! Thanks James	Jimmy D (2061)
436005	2006-03-06 23:53:00	This has sometimes worked in the past so give it a go... Go to Control Panel, Administrative Tools, Services and stop the Print Spooler. Turn off the printer. Now go to C:\WINDOWS\system32\spool\PRINTERS and delete these files If found '00020.SHD' and '00020.SPL'. Now turn your printer back on and restart the service.	Pancake (6359)
436006	2006-03-07 01:13:00	Thanks Pancake, i had a look in the C:\WINDOWS\system32\spool\PRINTERS dir and there are no files in there "tried the obvious by revealing hidden files and so on" This is so fustrating :-(	Jimmy D (2061)
436007	2006-03-07 01:30:00	Just in case its not a virus download HijackThis (www.cyberanswers.org). It will create a directory folder for you in C\Program files. Run a scan and save the log file. Post the whole log file here. Do not fix anything since most of them listed there are harmless (some are system required). This program will help determine what,if any, spyware/malware is on your computer.	Pancake (6359)
436008	2006-03-07 19:29:00	here is hijacks log Logfile of HijackThis v1.99.1 Scan saved at 8:25:57 a.m., on 8/03/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Microsoft Firewall Client 2004\FwcAgent.exe C:\Program Files\CA\eTrust Antivirus\InoRpc.exe C:\Program Files\CA\eTrust Antivirus\InoRT.exe C:\Program Files\CA\eTrust Antivirus\InoTask.exe C:\WINDOWS\system32\nvsvc32.exe C:\PROGRA~1\NETSUP~1\client32.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\RUNDLL32.EXE C:\Program Files\Analog Devices\Core\smax4pnp.exe C:\Program Files\Analog Devices\SoundMAX\Smax4.exe C:\PROGRA~1\CA\ETRUST~1\realmon.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\Program Files\Microsoft IntelliType Pro\type32.exe C:\Program Files\Microsoft IntelliPoint\point32.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Microsoft Firewall Client 2004\FwcMgmt.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\administrator\Desktop\HijackThis.exe R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,AutoConfigURL = webserver:8080 R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Int ernet Settings,ProxyServer = webserver:8080 O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup O4 - HKLM\..\Run: [nwiz] nwiz.exe /install O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NvMcTray.dll,NvTaskbarInit O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAShCut.exe O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\Core\smax4pnp.exe O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray O4 - HKLM\..\Run: [Realtime Monitor] C:\PROGRA~1\CA\ETRUST~1\realmon.exe -s O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [type32] "C:\Program Files\Microsoft IntelliType Pro\type32.exe" O4 - HKLM\..\Run: [IntelliPoint] "C:\Program Files\Microsoft IntelliPoint\point32.exe" O4 - HKLM\..\Run: [Synchronization Manager] %SystemRoot%\system32\mobsync.exe /logon O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O4 - Global Startup: Microsoft Firewall Client Management.lnk = ? O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll O10 - Unknown file in Winsock LSP: c:\program files\microsoft firewall client 2004\fwcwsp.dll O14 - IERESET.INF: START_PAGE_URL=http://www.google.com O23 - Service: Client32 - Productive Computer Insight Ltd - C:\PROGRA~1\NETSUP~1\client32.exe O23 - Service: eTrust Antivirus RPC Server (InoRPC) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRpc.exe O23 - Service: eTrust Antivirus Realtime Server (InoRT) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoRT.exe O23 - Service: eTrust Antivirus Job Server (InoTask) - Computer Associates International, Inc. - C:\Program Files\CA\eTrust Antivirus\InoTask.exe O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe	Jimmy D (2061)
436009	2006-03-07 22:21:00	i give up! i re-installed windows and it still crashes *cries* :dogeye:	Jimmy D (2061)
436010	2006-03-08 00:03:00	There was no malware in your log.It was clean.Did you format and reinstall XP.and then reinstall each program and driver one at a time to see which one was the culprit.	Pancake (6359)
436011	2006-03-08 00:11:00	Have a read of this article. support.microsoft.com Also when you rebuild your machine did you add your printer before or after you applied the security updates	KiwiTT_NZ (233)
436012	2006-03-08 00:52:00	Thank for you're help Pancake, I've been flat out so i havnt really had time to install each driver/software/update and see if any of them cause the prolbem but i'll do that if i have some time 2night or i'll do it 2morrow. And isnt that support.microsoft.com article about windows 2000 server? I think i'll try it though, i dont have anything to lose. Cheers guys James	Jimmy D (2061)
436013	2006-03-08 00:54:00	It may be similar. I remember using NT registry fixes that worked on 2000. And 2000 is a lot closer to XP so it may help.	KiwiTT_NZ (233)
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