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| Thread ID: 66861 | 2006-03-09 05:59:00 | Reset password on D-Link cmaera? | andrew93 (249) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 436909 | 2006-03-09 05:59:00 | Does anyone here know how to reset the administrator password on a D-Link web camera? I've logged a request for help with D-Link but thought I might see if anyone here knew the answer given I am sick of waiting. The camera model is DCS-G900 and I know I have entered the correct id and password (I only ever use the same id and password) but the bugger isn't letting me into the setup screen via the web browser. Any thoughts? TIA, Andrew |
andrew93 (249) | ||
| 436910 | 2006-03-09 06:21:00 | Ah that should be camera | andrew93 (249) | ||
| 436911 | 2006-03-10 04:07:00 | After waiting 24 hours for this response : D-Link USA technical support only provides after market support for products bought and used within the USA . You are seeking support from outside the United States . Please visit D-Link International Support at . dlink . com/international" target="_blank">support . dlink . com for the latest support contact information for your region . I sent back this repsonse (which contains the answer as to how to reset the password) : Thank you so much for your help . This e-mail was incredibly helpful . Just a word of advice, why don't you change your website to prevent users from requesting assistance outright if they are from outside of the US . And furthermore, given this is the same product that you use in the US I am dumbfounded as to why you couldn't simply tell me to reset the password using the reset pinhole on the back of the camera . It is technical support e-mails such as this, for which I had to wait 24 hours before figuring out the answer myself, that make me wonder why manufacturers bother employing people in technical support centres . I'm sure a monkey could be trained to provide the useful advice I received in this e-mail and you could pay them in bananas . Oh and have a pleasant day! I think your sense of humour is pretty limited so I'm going to have to spell the tone out to you thus : [/sarcasm] End of rant . But the answer is there if anyone else strikes this problem . :groan: |
andrew93 (249) | ||
| 436912 | 2006-03-10 04:17:00 | You're being a bit unkind there, Andrew . That email would have been sent with no human intervention . Your "why don't you change your website to prevent users from requesting assistance outright if they are from outside of the US" is not needed . They have done effectively that . The website will have a standard "contact" thing which lets you send an email . They'd have to do special code to stop you sending an email . . . so they've done it in their incoming email processing . |
Graham L (2) | ||
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