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Thread ID: 67146	2006-03-18 21:16:00	software installation problem	solo187 (10018)	Press F1

Post ID	Timestamp	Content	User
439078	2006-03-18 21:16:00	I recently installed 'hiphop ejay' on my pc but when i went to uninstall it i got the error message "the current version of the application could not be determined. the setup will now terminate". i dont know how to remove it?!. I tried to reinstall it hoping that then i could un-install it again (if that makes sense?) but recieved the same message "the current version of the application could not be determined. the setup will now terminate". Help would be good :) its as if the pc doesnt recognise its installed. But at the same time thinks it is?!. maybe the installation details are currupt. i dunno. Help!!	solo187 (10018)
439079	2006-03-19 01:11:00	** bump **	stu161204 (123)
439080	2006-03-19 01:47:00	try reinstalling the app then uninstalling again if no luck, just delete the program folder, then run a good reg cleaner	bartsdadhomer (80)
439081	2006-03-19 04:13:00	dunnit mate. i thought that would sort it out to. but no. read my thread "I tried to reinstall it hoping that then i could un-install it again...." didnt work. i also deleted the program folder and all registry references i could find.- still no joy. I then ran - registry mechanic. didnt fix- the i ran - Tune up utilities registry cleaner. still not fixed. Then i ran - Regvac. still no joy.......- HELP!!!- i need a real pc wiz here boys	solo187 (10018)
439082	2006-03-19 04:18:00	Sorry, yeah i didn't read your original post properly If you've deleted the programs folder and the reg entries what is the problem? how do you know it's still installed? are you getting popups etc complaining of missing entries or dll's? Can you be a bit more specific as to what the problem is? If it's still got an entry in Add/Remove that you want gone the use CCleaner and remove the entry Have you checked Program files>Common Files for any related folders Local Settings > Application Data etc Have you done a search for all ejay files	bartsdadhomer (80)
439083	2006-03-19 04:20:00	Is this (www.voyetra.com/site/kb_ftp/1752001.asp) any help?	Graham L (2)
439084	2006-03-19 04:21:00	Try ccleaner (http://www . ccleaner . com) Delete its folder, delete whatever is in documents and settings . If it puts anything here . Install ccleaner click on issues / scan for issues and then click on fix selected issues . Say yes or no to backing it up, then it'll remove the entries	Speedy Gonzales (78)
439085	2006-03-19 19:08:00	ok. none of the above worked. ive just used ccleaner. done what you said to. and now heres my log file from hijack this: Logfile of HijackThis v1.99.1 Scan saved at 18:05:49, on 19/03/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\SYSTEM32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\Ati2evxx.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLService.exe C:\Program Files\Executive Software\Diskeeper\DkService.exe C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe C:\WINDOWS\system32\svchost.exe C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe C:\WINDOWS\SYSTEM32\Ati2evxx.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\system32\RunDll32.exe C:\WINDOWS\AGRSMMSG.exe C:\WINDOWS\Dit.exe C:\WINDOWS\mHotkey.exe C:\WINDOWS\CNYHKey.exe C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe C:\WINDOWS\SM1BG.EXE C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe C:\Program Files\CyberLink\PowerCinema\PCMService.exe C:\Program Files\Common Files\Real\Update_OB\realsched.exe C:\Program Files\iTunes\iTunesHelper.exe C:\Program Files\QuickTime Alternative\qttask.exe C:\Program Files\Winamp\winampa.exe C:\Program Files\iPod\bin\iPodService.exe C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\WINDOWS\system32\rundll32.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\ATI Technologies\ATI.ACE\cli.exe C:\Program Files\eMule\emule.exe C:\Program Files\Mozilla Firefox\firefox.exe C:\Documents and Settings\Solo187\My Documents\hijackthis\HijackThis.exe R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/ O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll O2 - BHO: PaltalkWebLogin - {502C3BA4-2C3E-4317-BC29-C0445E82B1F9} - (no file) O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe O4 - HKLM\..\Run: [Cmaudio] RunDll32 cmicnfg.cpl,CMICtrlWnd O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe O4 - HKLM\..\Run: [Dit] Dit.exe O4 - HKLM\..\Run: [CHotkey] mHotkey.exe O4 - HKLM\..\Run: [ledpointer] CNYHKey.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [DiskeeperSystray] "C:\Program Files\Executive Software\Diskeeper\DkIcon.exe" O4 - HKLM\..\Run: [SM1BG] C:\WINDOWS\SM1BG.EXE O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon O4 - HKLM\..\Run: [PCMService] "C:\Program Files\CyberLink\PowerCinema\PCMService.exe" O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe" O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\qttask.exe" -atboottime O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\Internet Security 2006\pccguide.exe" O4 - HKLM\..\Run: [ATICCC] "C:\Program Files\ATI Technologies\ATI.ACE\cli.exe" runtime -Delay O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [STManager] "C:\Program Files\SpeedTouch\Dr SpeedTouch\drst.exe" -b O4 - Startup: Adobe Gamma.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - go.microsoft.com O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - update.microsoft.com O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - acs.pandasoftware.com O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - messenger.msn.com O17 - HKLM\System\CCS\Services\Tcpip\..\{02D4D434-FDCA-4C54-96A8-DB77A712E375}: NameServer = 83.146.21.6 212.158.248.5 O17 - HKLM\System\CS3\Services\Tcpip\..\{02D4D434-FDCA-4C54-96A8-DB77A712E375}: NameServer = 83.146.21.6 212.158.248.5 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: ldr64 - ldr64.dll (file missing) O20 - Winlogon Notify: WRNotifier - C:\WINDOWS\SYSTEM32\WRLogonNTF.dll O23 - Service: Adobe LM Service - Adobe Systems - C:\Program Files\Common Files\Adobe Systems Shared\Service\Adobelmsvc.exe O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe O23 - Service: CyberLink Background Capture Service (CBCS) (CLCapSvc) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLCapSvc.exe O23 - Service: CyberLink Task Scheduler (CTS) (CLSched) - Unknown owner - C:\Program Files\CyberLink\PowerCinema\Kernel\TV\CLSched.exe O23 - Service: CyberLink Media Library Service - Cyberlink - C:\Program Files\CyberLink\Shared Files\CLML_NTService\CLMLServer.exe O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\Executive Software\Diskeeper\DkService.exe O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe O23 - Service: iPodService - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe O23 - Service: Trend Micro Central Control Component (PcCtlCom) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\PcCtlCom.exe O23 - Service: Trend Micro Real-time Service (Tmntsrv) - Trend Micro Incorporated. - C:\PROGRA~1\TRENDM~1\INTERN~1\Tmntsrv.exe O23 - Service: Trend Micro Personal Firewall (TmPfw) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\TmPfw.exe O23 - Service: Trend Micro Proxy Service (tmproxy) - Trend Micro Inc. - C:\PROGRA~1\TRENDM~1\INTERN~1\tmproxy.exe O23 - Service: TuneUp WinStyler Theme Service (TUWinStylerThemeSvc) - TuneUp Software GmbH - C:\Program Files\TuneUp Utilities 2006\WinStylerThemeSvc.exe	solo187 (10018)
439086	2006-03-19 23:10:00	I still fail to see you problem As previously posted: If you've deleted the programs folder and the reg entries what is the problem? how do you know it's still installed? are you getting popups etc complaining of missing entries or dll's? Can you be a bit more specific as to what the problem is? You'll need to supply more info if you want accurate help	bartsdadhomer (80)
439087	2006-03-19 23:25:00	The log looks fine to me, but u can run hijackthis again tick these entries and tick fix checked. O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] HDAudPropShortcut.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime Alternative\qttask.exe" -atboottime O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe" O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O2 - BHO: PaltalkWebLogin - {502C3BA4-2C3E-4317-BC29-C0445E82B1F9} - (no file) O20 - Winlogon Notify: ldr64 - ldr64.dll (file missing) Altho, I dont think removing any of these will fix the install prob.	Speedy Gonzales (78)
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