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| Thread ID: 67490 | 2006-03-29 11:19:00 | Zone Alarm Instal failed | fossbeck (10093) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 441770 | 2006-03-30 03:13:00 | Nod seems to be running ok on mine!! NOD32 worked fine here too, with 6.1.744.000 of Zonealarm, until I installed 001 of ZA. |
Speedy Gonzales (78) | ||
| 441771 | 2006-03-31 05:05:00 | Not all cars have crashes. The fact that some P Cs work with the latest Zone Alarm update is little comfort to clients. Called out yesterday to a friend in distress. Been up and down the ladders with the high speed ISP helpdesk, done the pings, and both verified and also reset the settings. Incidentally my own machine at home was updated and is o k, but the same download transferred to a flashdrive does not fix the problem on the aforementioned equipment. Zone Alarm website suspects an unkind attachment from somewhere but 'help' calls cost if you have the 'free' download. Anyone cracked it yet? Last resort will be a complete reinstall of XP, ug. |
PENTIUM (426) | ||
| 441772 | 2006-03-31 05:14:00 | Well, the last time the previous v of ZA decided not to install, I sent Zonelabs an email. This was the reply. It may or may not work. 01.) Restart your computer 02.) When you see the screen go black and it starts booting back up keep tapping the "F8" key (at the top of your keyboard) 03.) This should bring up a menu. Choose Safe Mode off the menu by using the arrow keys on the keyboard to highlight Safe Mode and press Enter 04.) If you get a message asking to go to Safe Mode, choose Yes. If you get a help and support window, close this. 05.) Once you are at the desktop, Click Start, My Computer 06.) Click Tools, Folder Options, View Tab 07.) Place a dot next to "Show Hidden Files and Folders" 08.) Remove the check from "Hide Protected Operating System Files (Recommended)" 09.) Choose Yes to the warning 10.) Click OK 11.) Double click C: Note: In the future steps if you do not see any files or folders, please click the "Show Files" link to view them. 12.) Double Click the Program Files Folder 13.) Right Click the Zone Labs Folder, click Delete, and choose Yes 14.) Close this window 15.) Click Start, My Computer 16.) Double Click the C: 17.) Double Click the Windows Folder (It may also be WinNT) 18.) Right Click the Internet Logs Folder, click Delete, and choose Yes 19.) Double Click the System32 Folder 20.) Right Click the Zone Labs Folder, click Delete, and choose Yes 21.) Locate and delete the following files in this folder - vsconfig.xml - vsxml.dll - vsregexp.dll - vsdata.dll - vsdata95.vxd - vsdatant.sys - vsmonapi.dll - vspubapi.dll - vsinit.dll - vsutil.dll - zlcommdb.dll - zlcomm.dll 22.) Clear your Temp Directory per the instructions below. - Go to Start -> Run - Type %temp% and click OK - Select all of these files and delete them 23.) Clear the Prefetch folder per the instructions below. - Go to Start -> Run - Type Prefetch and click OK - Select all of these files and delete them 24.) Remove the following registry entries by going to Start -> Run and typing in regedit. Use the folders on the left side of the window to navigate to the specified directories. HKEY_LOCAL_MACHINE\Software\Zone Labs HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsmon HKEY_LOCAL_MACHINE\System\CurrentControlSet\Servic es\vsdatant *Important Advisory: Deleting registry entries incorrectly may cause serious problems to your operating system, which may necessitate the need to reinstall it. Please make sure you are able to perform these deletions correctly before you decide to edit the entries. If you are not sure, you should seek help from someone who is familiar with editing the registry. For information about how to edit the registry in Windows, from your desktop, click Start >> Run >> and type regedit. Click on Help >> Help Topics. Under the Contents tab, click Change Keys and Values (this may be found under the How to... section). Also, you should always make a backup of the registry before editing it. You can find this in the same section of the Help files. 25.) Close this window, then empty your recycle bin. 26.) Restart the computer. 27.) Try to install the latest version again. |
Speedy Gonzales (78) | ||
| 441773 | 2006-03-31 10:12:00 | for those having the " You probably are missing a necessary root certificate" you might want to try a small thing..... go to windows updates, select installition history, there is often one about updateing certificates, redownload that one and install. see if that fixes the problem. |
tweak'e (69) | ||
| 441774 | 2006-03-31 23:38:00 | Re item 23.) on Speedy quote does this mean remove all files from the Prefetch folder?, if so read following, or should there have been a list of files only applicable to Zone Alarm members.rushmore.com |
FrankS (257) | ||
| 441775 | 2006-04-01 00:58:00 | Re item 23.) on Speedy quote does this mean remove all files from the Prefetch folder?, if so read following, or should there have been a list of files only applicable to Zone Alarm members.rushmore.com Yup delete everything in this folder, BUT not the folder itself. The files will come back up / be re-created anyway, once u starting running programs. |
Speedy Gonzales (78) | ||
| 441776 | 2006-04-01 10:35:00 | The ref states delete all except "layout.ini" and gives some info on problems if this file is deleted. Appreciate the prefetch file will be remade at next opening of a programme. | FrankS (257) | ||
| 441777 | 2006-04-01 20:42:00 | My prefetch folder doesn't have layout . ini in it . Everything works fine here . I've added the prefetch folder in ccleaner under options / custom . So, when I click on run cleaner, it deletes whats in the prefetch folder . Even tho it says old prefetch data under cleaner / windows tab . The option here definitely didn't delete what was in the prefetch folder . So, I dont know what old prefetch data its talking about! |
Speedy Gonzales (78) | ||
| 441778 | 2006-04-01 23:07:00 | Just checked my prefetch folder, does have a layout.ini file plus about 70 prefetch files. Have latest cCleaner which is run daily, it also is ticked for removing old Prefetch Data but folder not in options/custom. At this stage with plenty of hard space available will leave as is. | FrankS (257) | ||
| 441779 | 2006-04-08 02:08:00 | Thanks to those who took the time to reply to this thread. I have now successfully installed Zone Alarm and did it by downloading through Firefox. A simple solution for which I'm most grateful. Cheers Paul |
fossbeck (10093) | ||
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