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| Thread ID: 67769 | 2006-04-05 07:50:00 | Help!!! with new broadband setup | miknz (3731) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 444123 | 2006-04-05 11:43:00 | There is no dialing for ADSL modems, Error 680 is a Dial Up Network Error, it uses completely different signals to phone dials. So the problem is, you have configured this modem to work as dialup or the connection still wants to use the dialup modem you have. What operating system are you running? What is your ADSL modem make/model? I can probably help with manual instructions, might need to remove the software provided by the CD, but we'll see when you post more information on what you have. First things first, forget what you think you've done that is correct, you need to double check everything. You have to be positive that all lines that have a phone, fax, alarm, dialup modems etc (except the adsl modem) are filtered, or else chances are you won't be able to contact your ISP through you ADSL modem. You have to be positive that your username and password are correct (and please do check it's correct cause this gets a lot of people, sometimes adsl makes the user add additional parts onto the end of their username, make sure you know how to correctly write your username). Are you with Telstra for your phone line? Did Telstra guide you through setting up your broadband connection, if you ring them, don't ask them to try and fix a problem you have, just ask them to guide you to installing it because installing isn't working, and forget their $150 charge for sending someone out, you could probably find your own local technicion for 1/3rd that price to do it. Make sure they go through all the steps and don't ignore them, actually pay attention and not say you've actually done this or that, cause sometimes you can miss something. Was there a quick user guide? If not it's most likely because of the automated CD installation, which sometimes does not go to plan, easier to configure Ethernet than USB, but it's still possible to do it manually. Come back with the answers to the modem and operating system. Cheers, KK |
Kame (312) | ||
| 444124 | 2006-04-05 19:05:00 | There is no dialing for ADSL modems, Error 680 is a Dial Up Network Error, it uses completely different signals to phone dials. So the problem is, you have configured this modem to work as dialup or the connection still wants to use the dialup modem you have. What operating system are you running? What is your ADSL modem make/model? I can probably help with manual instructions, might need to remove the software provided by the CD, but we'll see when you post more information on what you have. First things first, forget what you think you've done that is correct, you need to double check everything. You have to be positive that all lines that have a phone, fax, alarm, dialup modems etc (except the adsl modem) are filtered, or else chances are you won't be able to contact your ISP through you ADSL modem. You have to be positive that your username and password are correct (and please do check it's correct cause this gets a lot of people, sometimes adsl makes the user add additional parts onto the end of their username, make sure you know how to correctly write your username). Are you with Telstra for your phone line? Did Telstra guide you through setting up your broadband connection, if you ring them, don't ask them to try and fix a problem you have, just ask them to guide you to installing it because installing isn't working, and forget their $150 charge for sending someone out, you could probably find your own local technicion for 1/3rd that price to do it. Make sure they go through all the steps and don't ignore them, actually pay attention and not say you've actually done this or that, cause sometimes you can miss something. Was there a quick user guide? If not it's most likely because of the automated CD installation, which sometimes does not go to plan, easier to configure Ethernet than USB, but it's still possible to do it manually. Come back with the answers to the modem and operating system. Cheers, KK Kame - I don't think you understand how internal USB modems operate. I didn't say it dials but it does use the dialup connection to connect with. Telstra think it is a failed install and this is the most likely cause. Read this. www.xtra.co.nz You get the following error when trying to connect with your internal ADSL modem: 680 - no dial tone Cause The modem is not detecting the exchange for some reason. |
Safari (3993) | ||
| 444125 | 2006-04-05 19:52:00 | There is no dialing for ADSL modems, Error 680 is a Dial Up Network Error, it uses completely different signals to phone dials. So the problem is, you have configured this modem to work as dialup or the connection still wants to use the dialup modem you have. What operating system are you running? What is your ADSL modem make/model? I can probably help with manual instructions, might need to remove the software provided by the CD, but we'll see when you post more information on what you have. First things first, forget what you think you've done that is correct, you need to double check everything. You have to be positive that all lines that have a phone, fax, alarm, dialup modems etc (except the adsl modem) are filtered, or else chances are you won't be able to contact your ISP through you ADSL modem. You have to be positive that your username and password are correct (and please do check it's correct cause this gets a lot of people, sometimes adsl makes the user add additional parts onto the end of their username, make sure you know how to correctly write your username). Are you with Telstra for your phone line? Did Telstra guide you through setting up your broadband connection, if you ring them, don't ask them to try and fix a problem you have, just ask them to guide you to installing it because installing isn't working, and forget their $150 charge for sending someone out, you could probably find your own local technicion for 1/3rd that price to do it. Make sure they go through all the steps and don't ignore them, actually pay attention and not say you've actually done this or that, cause sometimes you can miss something. Was there a quick user guide? If not it's most likely because of the automated CD installation, which sometimes does not go to plan, easier to configure Ethernet than USB, but it's still possible to do it manually. Come back with the answers to the modem and operating system. Cheers, KK Right, I am running winxp home, modem is a dynalink home dsl external usb n637. it has two lights, one for power and one for link, i have yet to see the link light work I am with telstra with all my phone services, as for the setup I just plugged it in and threw the disk into the drive then hit connect. I have tried all combo's with phone lines, unplugged sky, with and without filter. |
miknz (3731) | ||
| 444126 | 2006-04-05 19:54:00 | Were you on dailup before asdl, if so check and see which is your default connection if its set to the dailup account change it to your new asdl connection. Found in Control Panel >> Internet Options>> Connection tab, click once on the connection you want as default then click on the button labeled "set as default". | beama (111) | ||
| 444127 | 2006-04-05 23:44:00 | Were you on dailup before asdl, if so check and see which is your default connection if its set to the dailup account change it to your new asdl connection. Found in Control Panel >> Internet Options>> Connection tab, click once on the connection you want as default then click on the button labeled "set as default". Yeah I have done that, the set up program puts a new icon on the desktop which points to the adsl connection. So I think I will have another chat to telstra at lunch time then start trying to find 150 bucks I suppose Cheers for the help everyone |
miknz (3731) | ||
| 444128 | 2006-04-05 23:58:00 | If it was a failed install and the problem is the lines or in the exchange it should not cost you anything. You paid a connection fee or your ISP did if you got a free connection. It will only cost you if the problem is with your installation or the phone line in your home. | Safari (3993) | ||
| 444129 | 2006-04-06 00:31:00 | Go with pctek's advice and get an ethernet network card. It'll be better in the long run and will be easier to help others diagnose the problem. Meantime, I'd hate to see anyone splash out on getting a tech to call in for 150 bucks. What a waste. Double check your actual cable connections, ensure they're fitted tightly. |
Greg (193) | ||
| 444130 | 2006-04-06 00:54:00 | Since you say "it has two lights, one for power and one for link, I have yet to see the link light work" then this tells me the problem is with the teleco. There is a problem with something at the exchange. Had a similar problem a while back with my ISP. ADSL modem was working fine (both power and link lights on) and then one day only the power light came on. Had my ISP tell me it was a ADSL modem problem ... I said it was working fine earlier in the day ... they logged a fault with telecom and it turned out to be a dud card at the exchange. In your case, while you are being told your are switched over to ADSL in reality you may not be. I would push them to check that with Telecom. |
Cptn Hotshot (3904) | ||
| 444131 | 2006-04-06 01:36:00 | I guess you've tested a phone in that jackpoint and it worked. Improper filtering can cause the link light not to work, and if you can positively say everything that isn't ADSL modem is filtered correctly then that would be good. If you have a phone and an ADSL modem close by, when you first switch on the ADSL modem pick up the phone, and you might be able to make out that it's trying to connect to the ISP. Also listen for noises that could affect the performance of ADSL, usually a press a key to stop the dial tone and then listen for any noises. In some weird cases your computer can connect if you're holding the phone too. Other reasons could be the Telco has not enabled your line. USB cable or phone cable faulty or not connected properly. Also make sure that all Username and Passwords are correct, the broadband settings are correct, etc. Make sure the USB modem is if possible the only USB device connected and not ran through a HUB but directly off the computer, Try different jackpoints for connection if possible. Apart from that, I think most of everything has been stressed about what problem it could be, also check dynalink's website and see if they have firmware update, etc, drivers or something that may require attention from them. Cheers, KK |
Kame (312) | ||
| 444132 | 2006-04-06 09:26:00 | In your case, while you are being told your are switched over to ADSL in reality you may not be. I would push them to check that with Telecom. how right you are After hours of stress and shagging around I have finally found a solution to my adsl problem. I was talking to a tech at lunch time and he told me to get another filter, modifyed a few settings this did eef all except drain my account by $15 or so and still did not give me a link light and still giving me the same error 680 message, I finally got through to someone that knows how to read a computer screen! Turns out that Telecom have yet to flick the switch at the exchange!!! Now I was told last night by a lovely lady that my line was now adsl enabled and that I must have had a “failed install” and I would need a tech to call at my house to fix the problem and install splitters and filters etc. To say I am P%$#!D off is an understatement, maybe someone else who hasnt got the same support as I have with you guys might have called a support crew out to fix a problem that never existed in the first place! I am waiting to here from a shift supervisor and I will report back with their excuses/solutions. Thanks again everyone for their help. Mike |
miknz (3731) | ||
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