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| Thread ID: 67769 | 2006-04-05 07:50:00 | Help!!! with new broadband setup | miknz (3731) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 444113 | 2006-04-05 09:10:00 | You are only filtering the phone aren't you? It won't work if you have the modem going through a filter. But the filter has two outputs, one to phone and one to adsl. I can't seem to grasp that the bloody thing needs a dial tone. Surely someone else on here must have recently installed broadband I have taken the extension out of the equation and get the same result, still get error 680 |
miknz (3731) | ||
| 444114 | 2006-04-05 09:18:00 | If the modem has a adsl socket, plug that line directly into the phone jack, take the adapter out, plug the filter into the phone socket on the modem, and plug the phone into the filter? | Speedy Gonzales (78) | ||
| 444115 | 2006-04-05 09:25:00 | The "No dial tone" error sounds to me like your computer is trying to access the internet thru your old dial up modem, not the broadband connection. Check your internet options (in the control panel, under the "Connection" tab and select, "Never dial a connection". It could still be set to "Always dial my default connection" which was your old dial up setting. | sinndisco (4059) | ||
| 444116 | 2006-04-05 09:35:00 | The "No dial tone" error sounds to me like your computer is trying to access the internet thru your old dial up modem, not the broadband connection. Check your internet options (in the control panel, under the "Connection" tab and select, "Never dial a connection". It could still be set to "Always dial my default connection" which was your old dial up setting. check still no joy |
miknz (3731) | ||
| 444117 | 2006-04-05 09:49:00 | Personally if you haven't already I'd rip the old modem out of the pc..thats rid of that scenario. Have you been into Control Panel and setup the Internet Options/Connections Tab...New setup requires new information in there. | cjongreen (7128) | ||
| 444118 | 2006-04-05 09:55:00 | Personally if you haven't already I'd rip the old modem out of the pc..thats rid of that scenario. Have you been into Control Panel and setup the Internet Options/Connections Tab...New setup requires new information in there. But then, dont ISP's if the BB dies, give you dialup backup?? What happens then?? If whatever the setup cd for the BB installed has an option to set it up as the default internet connection, select / tick this option. |
Speedy Gonzales (78) | ||
| 444119 | 2006-04-05 10:08:00 | It would be better to use Ethernet rather than USB. A network card from DSE is cheap - get one and use it with Ethernet. First, has the ADSL modem (shouldn't call it a modem - it isn't really) been set up with your username/password etc? The usual way they expect you to do it is with the CD. First it will install the USB part - then once its happy with that it will take you into the part where you enter username and password. USB connecting ADSL modems often do have a "dial up" icon. However it doesn't dial out as such. Delete the old dialup connection from your DialUpNetworking window. In Internet Explorer make sure it hasn't got the old dial up connection showing so its not trying to use it. Open a command window (Type cmd from RUN - click Start to get RUN). Type ipconfig. It should come back and show you an ip address of something like this: 10.1.1.2 and a Gateway of: 10.1.1.1 If not, its not even talking to the modem properly. If yes, then try getting a webpage. The filter is usually the double type - it has one hole marked Phone and one marked ADSL. Thats fine to use - obviously your telephone cable goes into the hole marked phone and the ADSL modem cable into the one marked ADSL. Then the filter goes into the jackpoint. Doesn't matter whether the phone is in or not really. You only need the filter if you want a phone plugged in too. Check the lights on the front of the modem, power will be lit, ADSL should be lit - indicating they did do the exchange part. USB will be lit indicating it has located the PC at the other end. If not, then somethings not right and you should moan at the ISP. |
pctek (84) | ||
| 444120 | 2006-04-05 10:52:00 | It would be better to use Ethernet rather than USB. A network card from DSE is cheap - get one and use it with Ethernet. First, has the ADSL modem (shouldn't call it a modem - it isn't really) been set up with your username/password etc? The usual way they expect you to do it is with the CD. First it will install the USB part - then once its happy with that it will take you into the part where you enter username and password. USB connecting ADSL modems often do have a "dial up" icon. However it doesn't dial out as such. Delete the old dialup connection from your DialUpNetworking window. In Internet Explorer make sure it hasn't got the old dial up connection showing so its not trying to use it. Open a command window (Type cmd from RUN - click Start to get RUN). Type ipconfig. It should come back and show you an ip address of something like this: 10.1.1.2 and a Gateway of: 10.1.1.1 If not, its not even talking to the modem properly. If yes, then try getting a webpage. The filter is usually the double type - it has one hole marked Phone and one marked ADSL. Thats fine to use - obviously your telephone cable goes into the hole marked phone and the ADSL modem cable into the one marked ADSL. Then the filter goes into the jackpoint. Doesn't matter whether the phone is in or not really. You only need the filter if you want a phone plugged in too. Check the lights on the front of the modem, power will be lit, ADSL should be lit - indicating they did do the exchange part. USB will be lit indicating it has located the PC at the other end. If not, then somethings not right and you should moan at the ISP. aaaggghhh had a gutsfull , just spent 1 hour on hold to telstra for the second time, first time they were anything but helpful, tech said straight off that it was a failed install and that I would need a site visit, he didnt even offer a suggestion or check settings etc. I have tried every combination of cable, filters on and off, phone plugged and unplugged, dial up connection uninstalled, 56k modem removed from device manager and nothing changes still get error 680, hope its better in the morning! lol fat chance, cheers for the ideas everyone but I guess I will fight it out with telstra in the morning |
miknz (3731) | ||
| 444121 | 2006-04-05 11:09:00 | You don't have a monitored burglar alarm by any chance ! If you have then I understand adjustments have to be made. Misty :2cents: |
Misty (368) | ||
| 444122 | 2006-04-05 11:12:00 | Telstra are probably correct, a no dialtone error when trying to connect with a USB dialup connection can indicate that adsl is not configured on the phone line. It does not actually dialup of course but uses the dialup connection to start the modem login and fails with that error because it can't make any connection. |
Safari (3993) | ||
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