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| Thread ID: 68147 | 2006-04-19 08:20:00 | Anyone Else Experiencing Subpar ADSL? | Pete O'Neil (6584) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 447601 | 2006-04-30 10:34:00 | maccrazy who's your ISP? & when does your billing period start again? | stu161204 (123) | ||
| 447602 | 2006-04-30 11:37:00 | Hi i can understand the frustration of no one getting the speed they were told they were going to get.I myself last week sighned up for ihugs 15gb 3.5mb plan and i thought i was going to get faster internet but no im not so i rung ihug and i told them im not paying $60 for a speed they cant deliver so i demanded ihug charge me less for my plan which they did as my download speed is only 1.5mbps and im being charged $30 a month until useless telecom get their ass into gear and fix the speed problem which ihug said is a major complaint they are getting,no one knew how long it would take to fix it so they said i only have to pay half price until telecom fix the problem which to me they seem in very little hurry to do. | Hitech (9024) | ||
| 447603 | 2006-04-30 12:02:00 | no one knew how long it would take to fix it so they said i only have to pay half price until telecom fix the problem which to me they seem in very little hurry to do. I bet the reason why they do that is because then every one will get unhappy with there ISP i.e. Ihug etc.. Then change to Xtra. |
stu161204 (123) | ||
| 447604 | 2006-04-30 21:05:00 | Heres an email I got from another ISP: "We've discovered some of the Telecom exchanges have issues that should have been resolved a long time ago that are only now coming out of the woodwork. For example, the Raglan exchange has a wireless connection going back to the Hamilton exchange so Raglan customers are now experiencing issues because the wireless connection is creating a bottleneck. The problem has been that no matter what speed your connection you still share the same bandwidth out of the exchange so if you have a number of people upgraded it degrades performance for everyone. Telecom also don't tell us how much bandwidth they have at each exchange or what type of connection they have coming out of the exchange which can be a factor. " |
pctek (84) | ||
| 447605 | 2006-04-30 21:34:00 | Telecom supposedly already limit mini DSLAM customers to 2M plans as they are connection limited. There is an article in this morning's Dompost that Telecom will be migrating other customers downwards to cheaper slower plans if it proves that their plans are restricted by network bottlenecks. One of their spokespersons said a problem was slower plans generally had smaller Data caps. If they'd get rid of the ridiculous 200M cap on the 256K plan, that would be a start. | PaulD (232) | ||
| 447606 | 2006-04-30 23:00:00 | Just adding a couple more things , One i have updated the page that i have mentioned earlier in this thread , its still not 24 hrs yet but yoiu can all ready seeing a trend starting to show. To me an average of 68.15 K bytes/sec is just not acceptable. The second thing is that while doing a little looking into things , i have been told it could take up to two months to remedy this situation, well does this cover it. Consumer Guarantees Act 19993 Services must be provided within a reasonable time Where you and the service provider have not agreed on a time when the job must be finished, the service provider must complete the job within a reasonable time. "Reasonable" time will be judged on the time it takes a competent person who works in that type of job to complete the task. 2 months does not see like a resonable time frame to me. |
presso (10113) | ||
| 447607 | 2006-04-30 23:06:00 | Then go talk to the Consumers Institute. Heck knows ll of us are too lazy to do it ;) |
bob_doe_nz (92) | ||
| 447608 | 2006-05-01 00:49:00 | "General manager of network investment Stephen Crombie says the telco also plans to install software on customers' PCs that can analyse their communications equipment. This would measure their "entire service performance" and automatically send error codes to Xtra's helpdesk to help resolve problems. The performance management system, which will be in place by August, can measure both the peak line speed and actual throughput and latency of customers' broadband connections. Telecom doesn't plan to give customers access to this data. It will use the information to ensure it allocates the right amount of backhaul capacity to each customer, so they receive a service that is "equitable and the same for wholesale and retail customers and - as far as practical - for customers in different geographies", Mr Crombie says. Making changes to backhaul capacity generally involves physically installing additional network cards at the customers' exchange. Spokeswoman Sarah Berry says that if Telecom discovers customers are unable to get the benefit of its higher speed 3.5 megabit plans because of the limitations of their peak line performance, it will "right-plan" them by giving them the option of switching to a lower-priced service. She says details have yet to worked out, as lower speed plans also tend to have lower data caps, which customers may not want. "The most important thing is that we want to be honest and upfront with customers and let them make that choice."" And the complaints investigation: computerworld.co.nz |
pctek (84) | ||
| 447609 | 2006-05-01 00:50:00 | This from Computer World: ComCom investigates faster, cheaper broadband (computerworld.co.nz) It seems that not everybody has had the whool over their eyes. :rolleyes: Asked if it wasn’t reasonable for customers to expect both faster and cheaper broadband, Berry says Telecom’s “high-level advertising” states “faster, cheaper broadband” — without an “and” to separate the words. Therefore, customers can expect one or the other but not both at the same time. Gee, that's ok then innit, glad those nice folks at Telecom have cleared that un up. Naughty me, here I was thinking that they might have been a teensey weeney bit cute with their marketing of 3.5Mbs to impress Com Com and the Guvermint that they were really good guys after all. Not that Com Com or the Guvermint would fall for a specious load of old codswallop and puffery anyway, eh! |
Murray P (44) | ||
| 447610 | 2006-05-01 01:08:00 | Snap! pctek . Spokeswoman Sarah Berry says that if Telecom discovers customers are unable to get the benefit of its higher speed 3 . 5 megabit plans because of the limitations of their peak line performance, it will "right-plan" them by giving them the option of switching to a lower-priced service . She says details have yet to worked out, as lower speed plans also tend to have lower data caps, which customers may not want . "The most important thing is that we want to be honest and upfront with customers and let them make that choice . " :lol: :lol: :lol: :lol: |
Murray P (44) | ||
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