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| Thread ID: 68147 | 2006-04-19 08:20:00 | Anyone Else Experiencing Subpar ADSL? | Pete O'Neil (6584) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 447581 | 2006-04-19 21:13:00 | The modem LEDs tell you Jack, that the modem is connected to an ADSL enabled line. However that does not indicate you are logged onto to your ISP. When you lose connection, try going into your modem setup from the browser, and somewhere there will be a Status page or something similar which tells you your IP address, and there should also be a connect button. If your IP address reads 0.0.0.0 you can try operating the connect button and see if you get reconnected more quickly than just waiting for it to come up on its own. Well, at least it is something to do and vent ones annoyance on :) Already tried all that Terry. The status page says it's connected and I get the "Showtime" sign. Rebooting the modem does nothing. It's behaving this morning so here's hoping. :confused: |
JJJJJ (528) | ||
| 447582 | 2006-04-19 21:48:00 | The modem LEDs tell you Jack, that the modem is connected to an ADSL enabled line. However that does not indicate you are logged onto to your ISP. Not always. Mine shows that it is logged in to the ISP. If it is off then there is no connection. If it is on then it is connected to an ISP and logged in correctly. It all depends on your brand and model of modem/router. |
Big John (551) | ||
| 447583 | 2006-04-19 23:56:00 | Not always. Mine shows that it is logged in to the ISP. If it is off then there is no connection. If it is on then it is connected to an ISP and logged in correctly. It all depends on your brand and model of modem/router. That's interesting, didn't realise that, I was just going by what my Dynalink does. |
Terry Porritt (14) | ||
| 447584 | 2006-04-20 00:15:00 | I just got switched from orcon 256k to Xnet 2mbit yesterday, and the first thing I did was go to the jetstreamgames speed test. It said I was getting 1.7mbit so I thought that was alright & I started downloading Gentoo off citylink. After downloading for an hour & never getting over 256k speeds, I paused my download & did the speed test. This time it said I was only getting 256k. I left the first CD downloading at 256k speeds all the time & about an hour after it finished, I checked my speed again. It was back up to 1.7mbit, so I downloaded the second CD, and I dropped back to 256k again :waughh: This morning I'm back up to 1.7mbit (but as soon as I start downloading anything, it will probably drop me back down again) |
Greven (91) | ||
| 447585 | 2006-04-20 02:27:00 | Some interesting problems.I thought I was the only one with problems. I am having no problem with speed. But I am still getting dropped from the system on occasions. I am connecting at over 3000 Kbps. and downloads are in the mainwell over 150. I installed a new Billion ethernet modem last week and thought problems were over. Yesterday I was dropped at about 8am and could not get back on for over an hour. What has me bemused. All the time my modem lights signified it was connected. "network Connections" said it was connected. But all I could get was the usual run of "unable to connect" messages. Then it came back on and no further problems. One funny thing. My taskbar ikon says "speed 100 Mbps" before yesterday's outage it used to say"speed 400Mbps". But there has been no change in download speed. "NZ Broadband" speed checks are all over 3000. So carrying on with fingers crossed. Ah, now I have had this happen to me the last several days, green light 'DSL', 'iinternet', yet have to reboot as unable to connect. However, I have yet to realise ANY speed increase from 2mb. I wonder if xtra has enabled my account yet? |
SolMiester (139) | ||
| 447586 | 2006-04-20 09:28:00 | Thought i would add my comments to this thread as i am one of the people who is being badly effected by reduced speeds. Before my account was upgraded to the 3.5 plan i was having no problems what so ever and was constantly getting speeds of 235k download speeds, It must be noted i live very close to our exchange in ChristChurch. About 2 weeks ago my speeds overnight dropped a huge amount and at the time i thought ok some problems with the exchange or general internet downage. However after 1 1/2 weeks with no increase on my speeds i thought best i do something to sort this out. A call to telecom, who i must say the lady i talked to was and tried to be very helpful did not have an answer and asked me to go through the proccess of speed tests over 3 days and then submitting it to telecom adsl helpdesk. So 3 days later and i have done their test and sent them through (will show tests at bottom of post). I recieved an email back saying sorry for your problems we will investigate etc,etc but we cannot put a time line of resolving the problem. I can accept all this as i am sure there are alot of people having the same problems but i am going to ring telecom and discuss a reduced price until this is resolved , i can handle a reduced speed say for a couple of days but if i am paying for a set speed but i am not even able to achieve 1/4 of that then as a consumer i have a right to ask for a discount. Anyway thats what is happening in the neck of the woods for me so far. Oh here are my speed test results over the last 3 days. JETSTREAM GAMES SPEED TEST * DAY 1 o TIME: <8.07am> + XTRA ID: <71.9 K bytes/sec> + JSG ID: <44.5 K bytes/sec> o TIME: <4.23pm> + XTRA ID: <46.7 K bytes/sec> + JSG ID: <58.1 K bytes/sec> o TIME: <8.50pm> + XTRA ID: <62.7 K bytes/sec> + JSG ID: <68.9 K bytes/sec> * DAY 2 o TIME: <9.22am> + XTRA ID: <55.5 K bytes/sec> + JSG ID: <58.5 K bytes/sec> o TIME: <2.40pm> + XTRA ID: <69.5 K bytes/sec> + JSG ID: <63.9 K bytes/sec> o TIME: <3.47.am> + XTRA ID: <58.9 K bytes/sec> + JSG ID: <57.7 K bytes/sec> * DAY 3 o TIME: <11.44am> + XTRA ID: <59.7 K bytes/sec> + JSG ID: <58.9 K bytes/sec> o TIME: <6.30pm> + XTRA ID: <55.7 K bytes/sec> + JSG ID: <55.6 K bytes/sec> o TIME: <11.48pm> + XTRA ID: <77.6 K bytes/sec> + JSG ID: <84.6 K bytes/sec> |
presso (10113) | ||
| 447587 | 2006-04-20 12:32:00 | I wasn't experiencing sub-par speed until I switched to the newer and apparently 'faster' plan from Quicksilver. I was with Orcon previously. I just got transferred this afternoon around 4pm and have since been getting speeds of only 500 ~ 800 kbps which is just pathetic. I have been enjoying speeds of up to 1.9 ~ 2.0 mbit on my older Orcon 2mbit plan. Now, who's to blame? Quicksilver or Telecom? I was just wondering for those of you who said you contacted Telecom regarding your speed issues, are you connected to Xtra? I guess even if we weren't connected to Xtra, it'd still be highly appropriate to direct all speed issue complaints to Telecom - that is until they decide to unbundle the local loop! :angry By the way, I did contact Quicksilver but was asked to do a traceroute to their DNS servers and send them the results. |
bonkiebonks (7249) | ||
| 447588 | 2006-04-20 19:24:00 | Thu Apr 20 04:48 04:51 0:02:59 Normal Thu Apr 20 04:51 04:54 0:02:54 Normal Thu Apr 20 04:55 05:14 0:19:40 Normal Thu Apr 20 05:15 05:17 0:02:12 Normal Thu Apr 20 05:18 05:43 0:24:59 Normal Thu Apr 20 05:44 06:26 0:42:04 Normal Thu Apr 20 06:26 06:50 0:24:06 Normal Thu Apr 20 06:50 06:51 0:01:26 The above is a copy of my performance yesterday morning as recorded by IHug Sumarising: I turned my computer on at 4.48 am and connected. The connection held for 2min 59sec. Over a two hour period I was disconnected 8 times I notice this morning that the "Link" light on my modem is doing a lot of flickering. This light is supposed to be on continuously when I am connected. My connection speed as tested by Ihug and by NZ Broadband all show that I am running at over 3 gigs so that is OK Just seems to me that IHug or Telecom just can not maintain a steady connection. The biggest puzzle is why this happens every morning. Surely at this time of day the lines can not be overloaded. I don't have any problem later in the day and in the evenings when you could expect overloading. |
JJJJJ (528) | ||
| 447589 | 2006-04-20 21:04:00 | "Hi, We apologise for the time it is taking to resolve the issue. However, it has been identified as a network issue and escalated to our level 3 support team. We cannot confirm the time frame it will take to resolve the whole problem and you will be contacted once this is done. Thank you. Broadband Team, Telecom." 3 weeks and counting............ |
pctek (84) | ||
| 447590 | 2006-04-21 00:24:00 | A realy helpful response . :angry Hi Generally this type of disconnection is not caused by congestion, they are caused by line interferences and noises . I have contacted telecom about your problem, telecom could not see any faults but they did say that your line seem to have strong noise,maybe due to far distance to the exchange . They said your early morning disconnections could be caused by likes of morning maintainace work, hotwater boiler consuming large amount of electricity in that time of the morning inducing interference etc . Unfortunately not only it is almost impossible to fix, since they can not dispatch techs around that time, they are not able to do much anyway . I am sorry that I can not be of much more help . Best regards, Daniel Z Customer Service Supervisor ihug Limited |
JJJJJ (528) | ||
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