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| Thread ID: 68862 | 2006-05-13 06:05:00 | warranty/secret logs? | tingle (6539) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 454578 | 2006-05-15 02:27:00 | great load of info! thanks kiwimr2. much appreciated. just out of interest, what is motherboard tatooing? i have not heard this term before No problem :) Being more in sales than an "official" technician I can only link ya to some info: Motherboard Tattoo (searchdatacenter.techtarget.com) From experiance it is only Packard Bell/NEC that we have to get Visual to do, with HP/Compaq we can often re-load the recovery partition etc. using cd's ect. but they only give it to Visual & as creating the recovery cd's etc. deletes the origional partition we haven't been able to just get them of machines for use in our pc clinic. With HP/Compaq Im pretty sure it allows the recovery cd's to be made & can also retain the OEM partition (usually the OEM partition will do the job faster than using the cd's so is quite handy to have on there as well if you can live with the space it takes up) Cheers KiwiMR2 |
KiwiMR2 (6464) | ||
| 454579 | 2006-05-15 02:49:00 | IF you insist on deleting the partition use this to create the recovery disc's as if you delete it they won' cover it under the warranty and it will need to be sent to Visual to be sorted which ONLY visual can do as the motherboard usually requires tattooing. They will chage aroundthe $150 mark for this as well :( Any coincidence that this is only slightly cheaper than an OEM copy of WinXP Home? If you needed a new HD outside warranty would that option be offered? |
PaulD (232) | ||
| 454580 | 2006-05-15 03:33:00 | Any coincidence that this is only slightly cheaper than an OEM copy of WinXP Home? If you needed a new HD outside warranty would that option be offered? Visual will charge the job out as labour so the $150 is a rough price, could be more or less but from memory that is the bill I have seen pass through for such jobs. As far as I can tell the option to create the recovery cd's is an "out" from the manufacture if somebody does in fact delete the recovery partition. I mean most of the manufactures have & advertise 90 days worth of Nortons antivirus or Internet security pre-installed as part of the pc, if the owner un-installed it or stuffed it up you can't really expect the manufacture to cover that. IMO it is ultimately the owners repsonsibility to manage there pc & pc software & passing the buck back onto the manufacture is often a bit rough. But in saying that I would expect it to be in the best interest of the retailer to explain the in's and out's of the pc INCLUDING the way the OEM software is supplied, installed, and managed so as to avoid any issues if people make mistakes. When selling pc's I certainly go out of my way to make sure the customer is aware of how it is set up & what they can do to best manage that part of the pc.....IMO if the option is there to create the recovery cd's I would do that and then keep them in a safe place, IF the option also allows the origional partition to to be retained I would also leave it there....it is often less than 5 gig & makes format recoverys an easy, painless procedure. As you mention if it fails OUTSIDE of warranty then your sort of forced to get it fixed via visual as there the only one's who can reload the OEM setup unless you have an XP cd of your own. Indeed that is a bit rich, I don't like that idea but yeah....I haven't come across anyone who has made an issue of it as often the repairer won't show a break donw of the cost's, maybe $80 for a hdd, and $80 labour & will only show $160 and describe it as "replaced hard drive, & recovered unit". Cheers KiwiMR2 |
KiwiMR2 (6464) | ||
| 454581 | 2006-05-15 07:16:00 | Even if not deleting the partition, I would use the option to create the CDs or DVD. Hard disks do die sometimes. If it's just a corrupted system partition you might be lucky. But if the drive dies, you've lost your reinstalling files. | Graham L (2) | ||
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