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| Thread ID: 68961 | 2006-05-17 04:51:00 | Telecom has just issued an apology/explanation for the recent outages | Chris Keall (10417) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 455474 | 2006-05-18 02:12:00 | Don't worry, the service comes with the standard lifetime nofaults guarantee. It's guaranteed to be without faults, until a fault happens. | Graham L (2) | ||
| 455475 | 2006-05-18 02:42:00 | Everyone please note that Consumers Institute CEO David Russell has just issued a statement saying that under the Consumer Guarantees Act, individuals are entitled to legally claim for they could not use the service. I have just rung them and told them about this (funny enough, the article was published on Xtra's site!!! how ironic... looks like someone's jobs going to be on the line now) ... clearly they don't want to know about it -telling me that they're still trying to fix other people's problems and so cannot do anything about billing yet. I will, however, be phoning them continuously over the next few days, and I urge everyone else to too, if you have the time. |
techie (7177) | ||
| 455476 | 2006-05-18 06:15:00 | Perhaps xtra should set up an automatic message apologising that "due to technical difficulties you will not be receiving your usual automatic message informing you on reaching 80% of your cap since we cannot guarantee you will be connected long enough to do so" | steelsporran (6566) | ||
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