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| Thread ID: 69057 | 2006-05-20 09:11:00 | Telecom claim my PC's software is slowing Broadband | Blater (7500) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 456440 | 2006-05-20 09:11:00 | I have been experiencing rather slow broadband since early April, and Telecom finally sent a techician around after I had performed all the speed tests they asked me to (averages per day were 455.9, 1141.5, 546 and 1140.1). The tech immediately went to my browser and entered 10.1.1.1 in tha dress bar as I have a Dynalink DSL-302G modem (this is something I had been doing daily in order to alter the user details for the speed test as Telecom requested) and went to the Diagnostics menu where it showed the download connection rate as 4288 Kbps. He then stated that this proved that their system was working and the modem was receiving data at a high speed, and therefore my PC was the problem. It's a couple of years old and has an AMD 2400 CPU and 1GB of RAM, so his accusation of inadequate PC was stymied. He then claimed that there was obviously some software running on my PC that was causing the speed to be attenuated. When I asked why the other 4 PC's in the house all had the same problem, he stated that they all must share a common piece of software that is the culprit. The expression BS came to mind, but I'm prepared to accept that if anyone can suggest what software I'm supposed to be looking for that all my PC's have on them (apart from Windows XP....LOL). I'll look forward to any responses to this. Cheers, Albert |
Blater (7500) | ||
| 456441 | 2006-05-20 09:38:00 | He's talking bull****. I suggest you *****, whine, and complain. | Neongreen (6358) | ||
| 456442 | 2006-05-20 10:40:00 | You could try NetLimiter 2 Monitor (freeware) to check (and prove) that no other software on your PC is leeching bandwidth: www.netlimiter.com HTH. |
cbfb (10428) | ||
| 456443 | 2006-05-20 11:27:00 | I think its a load of BS as well..what do telecom or their technician do when they can't fix a problem..blame it on others. I hope you are not being billed for this as Telecom is fond of billing for services when they "think" its not their fault. Just a thought. If its a program that is hogging the bandwith. you should be able to start the OS on safe mode (I presume its Windows) and test. Just make sure you also have some protection enabled. |
ephesus (2509) | ||
| 456444 | 2006-05-20 12:01:00 | I have been experiencing rather slow broadband since early April, Who's Your ISP? Xtra? Where in NZ are you living? <snip>I'm prepared to accept that if anyone can suggest what software I'm supposed to be looking for that all my PC's have on them (apart from Windows XP....LOL).</snip> Do you use any p2p or file shearing software Do you have a Firewall? Excluding the windows firewall Do you check for virus? & what anti-virus software do you use? Have you check for Spyware, adware?? |
stu161204 (123) | ||
| 456445 | 2006-05-20 12:03:00 | Just remember that anyone reaching your house is the lowest priced contractor. They have either run out of bandwidth from your exchange or their load balancing system isn't working as planned. |
PaulD (232) | ||
| 456446 | 2006-05-20 12:05:00 | Another wonderful solution from the so-called Xtra techs... at least they didn't tell you to uninstall your anti-virus I suppose. Incidentally, his excuse is bull****e, ring them up again and complain some more |
Myth (110) | ||
| 456447 | 2006-05-20 12:49:00 | I'm running Zonealarm Pro and Nortons 2006 Antivirus. I've disabled both of those and still the same (quickly enabled again of course). Scanned for spyware, run in Safe Mode, still the same. | Blater (7500) | ||
| 456448 | 2006-05-20 12:56:00 | The speed/throughput indicated by the modem stays the same - at least on mine anyways. It in no way indicates the general "instantaneous" speed during use. So that part is rubbish. You can only really deduce your own speed by downloading a file of exact known size from your ISP. Try their FTP servers for a test file. Try diffent times of the day. You should check thoroughly to make sure there is really nothing eating your bandwidth though. You could one of the thousands of zombies bombarding the net with spam and ddos attacks. Have a look at Speedy Gonzalez' signature. |
vinref (6194) | ||
| 456449 | 2006-05-20 21:23:00 | Mine reports 4288 down as well. I am averaging 633kbps. Xtra helpdesk tried that one too and one bright spark told me to turn off my firewall. After hassling them for a bit I got one person with a brain and he has now allocated all of us off our local exchange a group case number to forward speed results and so on to. Because they look at it on an individual case basis initially. You have to be very persistent to get them to bump it up. Once sufficient people have reported via this group case number they will go and fix the exchange, or upgrade it I suppose really. Its a "throughput" problem as they say. What it is, is their contention ratios and the fact that some exchanges can't cope with it. Another thing that helps speed things up - ring up and demand a full refund. They'll give you the "speed is not guaranteed" at first but when I pointed out that was a cop-out, the speed is always slow, very slow not a bit and was fine until the speed increases were implemented, then they gave it to me. Twice so far now. Get enough people getting full refunds and I bet that will speed up their response. So free rubbish broadband is not too bad while we wait for a proper result. Also go here and report your pronlem to this guy: (NZ Herald is doing an article about it - he has the same problem on his exchange too) www.nzherald.co.nz * Have you been experiencing slower broadband speeds during peak hours? Inbox would like readers' feedback on the issue for a special edition next week. * Email your questions to Don McAllister by clicking on the link below. |
pctek (84) | ||
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