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Thread ID: 138733	2015-01-14 23:32:00	Stroke Victim	B.M. (505)	PC World Chat

Post ID	Timestamp	Content	User
1392169	2015-01-19 18:29:00	Ok, so what happens now? The possible passwords supplied by the mates wife haven't worked and now I get this message: 6153 The problem is we can't log onto his E-Mail to get the instructions and there doesn't appear to be any secret questions??????	B.M. (505)
1392170	2015-01-19 20:31:00	My understanding of the Apple system is that without the correct Apple ID and Passwords you are unable to do anything. I think you have now reached the stage where your only option is to talk to Apple NZ directly and explain the problem. They should be happy to help you.	CliveM (6007)
1392171	2015-01-20 00:41:00	My understanding of the Apple system is that without the correct Apple ID and Passwords you are unable to do anything. I think you have now reached the stage where your only option is to talk to Apple NZ directly and explain the problem. They should be happy to help you. That's my understanding too Clive and like you I thought Apple would be happy to help but not so. Firstly I filled in a form on their website setting out the problems and giving my E-Mail contact. Then I get and E-Mail as follows:6154 so I proceed as instructed but wouldn't you know it you have to E-Mail from the iPad which of course is what we're unable to do. Anyway, the communication came from AppleSupport@email.apple.com so I E-Mailed them and again set out the situation. And received the following reply: 6155 We're here to help alright! :tui: Sooooooo, not to be beaten I find Apple NZ on Google and a 0800 contact number. After a mandatory 15min wait I get a young chap who seemed to understand the problem and put me on hold whilst he checked with their security division. Another 15 min wait and comes back full of apologies but nothing could be done. In effect the iPad was a brick! He seemed quite dumfounded that if a client died or as in this case had a Stroke and the passwords weren't available then tough luck. I turns out Apple NZ help is actually in Brisbane and speaking to, or contact addresses, for his managers are a big NO NO. The guy I spoke with seemed genuinely upset that he couldn't help but that is Apples Security Policy. So there you are if you're thinking buying Apple think again, it's a totally useless product with no support. :mad:	B.M. (505)
1392172	2015-01-20 02:14:00	OK I believe what you now have is a brick. I did think that Apple would just make you jump through a few hoops first but would then help you. Their system is designed to prevent a stolen device being used by someone that is not the legitimate owner. As you have found it does that rather well. It is simple to wipe your personal stuff and reset an iPad if you are selling it or giving it away but you must have the correct password and Apple ID to do so. Sorry that I cannot be more helpful :( I guess you have already tryed talking to a local Apple retailer?	CliveM (6007)
1392173	2015-01-20 02:57:00	OK I believe what you now have is a brick. I did think that Apple would just make you jump through a few hoops first but would then help you. Their system is designed to prevent a stolen device being used by someone that is not the legitimate owner. As you have found it does that rather well. It is simple to wipe your personal stuff and reset an iPad if you are selling it or giving it away but you must have the correct password and Apple ID to do so. Sorry that I cannot be more helpful :( I guess you have already tryed talking to a local Apple retailer? Yep, I rang the local Apple Agent who was prepared to try and reset it for $60, but that looks to me like sending good money after bad. And yes, I fully expected to have to jump through a few hoops, but in this case no hoops and no service. Struth, you can loose a key for a $100,000 car and get a new one. Actually, I'm wondering if the matter is worth taking up with the "Commerce Commission" and "Fair Go" on the basis that at the time of sale the purchaser wasn't advised that if the password was lost the iPad was a brick. In the case of a sudden death I guess you might as well bury all the deceased's Apple gear with them. Frankly, the whole matter seems too stupid to be true. :rolleyes:	B.M. (505)
1392174	2015-01-20 04:02:00	I was told this by a Lady at the Stroke Foundation who I initially thought had lost her marbles. The thought of him singing when he can’t talk seemed to me to be ridiculous but I concede after much investigation it is a well documented method of helping restore speech and a choir does exist locally. I shudder to think what it sounds like, :D but he might be a star as he loved to sing and played mean guitar prior to his stroke. I’ll follow up on this too now I’m convinced it’s not a leg-pull. It is even better than that. Our daughter is a qualified and registered Music Therapist, published author of clinical research data and heading for her Ph.D. One of her early employment positions was at an old folks home and the staff there thought she was just an 'entertainer', so they lined up the chairs in rows etc and wheeled them in. After one session she would have none of that, she reorganised the seating and wheel chairs etc into a semi-circle and got them all involved. In no time they were singing, tapping their feet, smiling, heads up and having a great time. Week by week they slowly got better and better, bright eyes and heads still up! Sadly she was on a short-term contract and only had them for a few months, but they were different people by the time she left. Music can work wonders on the human brain, I'm not sure why or how, but it sure does, and the science is there. The speechless can sing and the beat of music encourages physical recovery. Sure it takes time, but what else does a disabled individual have a surplus of but time? Cheers Billy 8-{)	Billy T (70)
1392175	2015-02-08 20:21:00	An update for those interested . After much handwringing and muttering about Apple I had a brainwave . What would happen if I plugged the damn thing into his PC, would by some chance his passwords be cached somewhere and it would log on itself . Bingo, we’re logged on so a quick change of password and the matter is resolved . But what a Dog of a system where you require Wi-Fi and the Internet to do almost everything . Anyway, with the words of my first boss echoing in my ears (You’ll have to do the best you can with what you’ve got) I manfully pressed on and now have it set up as shown . 6199 He recognises the pictures and when he touches the screen the iPad plays a recording of my voice saying exactly what is written . He seems to like the first one and has a smile ear to ear when he presses that one . Naturally I oblige and have one with him out of a chilly bag I take with me . The staff think it’s a hell of a joke and a couple have put in orders which they won’t be getting . :D Finally, on a more serious note, I’m expecting a call today from a Speech Therapist to discuss further possibilities so we’ll see where we go from here .	B.M. (505)
1392176	2015-02-08 21:20:00	B.M. the most wonderful and evocative song by CCR is "Born on the Bayou" and here it is on uTube with lyrics, you could play it to your friend, bet he remembers this one: www.youtube.com	zqwerty (97)
1392177	2015-02-09 02:12:00	Congratulations on solving the problem BM. I am delighted to hear that your persistence has paid off.	CliveM (6007)
1392178	2015-02-09 05:04:00	Good on you BM, a bit of lateral thinking wins again. Hope he enjoys the beers.	Whenu (9358)
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