| Forum Home | ||||
| Press F1 | ||||
| Thread ID: 69675 | 2006-06-08 10:57:00 | links in outlook express wont work | lisamarie01 (6731) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 461640 | 2006-06-08 10:57:00 | im having problems with outlook express when i click on a link thru an email recieved it wont go to it i get nothing, have run hijackthis and here is the log\ Logfile of HijackThis v1.99.1 Scan saved at 9:44:25 PM, on 6/8/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Norton Personal Firewall\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINDOWS\System32\GEARSec.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE C:\WINDOWS\System32\tcpsvcs.exe C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE C:\Program Files\ScanSoft\OmniPageSE2.0\OpwareSE2.exe C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe C:\Program Files\STOPzilla!\Stopzilla.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\WINDOWS\ALCXMNTR.EXE C:\Program Files\LiveUpdate\LiveUpdate.exe C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Netscape\Netscape Browser\netscape.exe C:\Program Files\WinRAR\WinRAR.exe C:\DOCUME~1\LISARI~1\LOCALS~1\Temp\Rar$EX00.140\Hi jackThis.exe O2 - BHO: (no name) - {4E5424F7-350A-4A66-8404-86951F4D2985} - C:\WINDOWS\system32\pjlmon32.dll O2 - BHO: Norton Personal Firewall - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O2 - BHO: BrowserHelper Class - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\system32\StopzillaBHO.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O3 - Toolbar: Norton Personal Firewall - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun O4 - HKLM\..\Run: [WindowsServicesStartup] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe 1 O4 - HKLM\..\Run: [STOPzilla] C:\Program Files\STOPzilla!\Stopzilla.exe /autorun O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKCU\..\Run: [BTCLiveUpdate] "C:\Program Files\LiveUpdate\LiveUpdate.exe" /autostart O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: *.passport.com O15 - Trusted Zone: *.passport.net O15 - Trusted Zone: *.windowsonecare.com O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - www.windowsonecare.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - www.onetruemedia.com O17 - HKLM\System\CCS\Services\Tcpip\..\{94D28631-3C87-4F06-A301-84B18BE61AFB}: NameServer = 202.27.158.40 202.27.156.72 O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ISSVC.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe |
lisamarie01 (6731) | ||
| 461641 | 2006-06-08 11:00:00 | Go to Start | Run and type in: REGSVR32 URLMON.DLL Press OK. Then go to: Internet Explorer | Tools | Internet Options | Programs | Reset Web Settings. More information here. (support.microsoft.com) |
FoxyMX (5) | ||
| 461642 | 2006-06-08 11:26:00 | ok have tried that and still doesnt work, should also mention i have netscape and internet explorer on my machine but prefer to use netscape, i didn install the new internet explorer and didnt like it so uninstalled it. so have the old one there that came with windows now. | lisamarie01 (6731) | ||
| 461643 | 2006-06-08 11:42:00 | C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe O4 - HKLM\..\Run: [WindowsServicesStartup] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe 1 most likly thats an infection of some kind. O2 - BHO: (no name) - {4E5424F7-350A-4A66-8404-86951F4D2985} - C:\WINDOWS\system32\pjlmon32.dll not sure what that is. |
tweak'e (69) | ||
| 461644 | 2006-06-08 11:45:00 | Make OE the default email client. Sometimes, if u make another email client the default, links can stop working in OE. I would also boot into safe mode, run hijackthis again tick these entries and tick fix checked. I would also unzip hijackthis before you run it again. C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe O2 - BHO: (no name) - {4E5424F7-350A-4A66-8404-86951F4D2985} - C:\WINDOWS\system32\pjlmon32.dll O4 - HKLM\..\Run: [WindowsServicesStartup] C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\svchost.exe 1 I think you've got some kind of worm, why this is running from documents and settings folder. It looks like you're running Zonealarm, Nortons personal firewall, and Nortons Internet Security. Get rid / uninstall 2 of them. Or else they'll start conflicting with each other. |
Speedy Gonzales (78) | ||
| 461645 | 2006-06-08 11:53:00 | ok how do i make OE my default email client? i see a part there to tick but the part you can tick is faded out so i cant tick it. also i cant print from outlook or IE , also the firewall i have norton systemworks which i was aware it was for viruses etc? and norton firewall will uninstall norton firewall and keep zonealarm is that cool? will go in in safe mode now and get rid of those things. thanks | lisamarie01 (6731) | ||
| 461646 | 2006-06-08 12:21:00 | ok went in in safe mode and checked the boxes restarted and now it works, the first one wasnt there tho not sure why, is there anything else i should delete? u said there was a worm there i have norton antivirus which is supposed to have worm protection. here is the new log Logfile of HijackThis v1.99.1 Scan saved at 11:19:42 PM, on 6/8/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINDOWS\System32\GEARSec.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE C:\WINDOWS\System32\tcpsvcs.exe C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\system32\wuauclt.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE C:\Program Files\STOPzilla!\Stopzilla.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Messenger\msmsgs.exe C:\PROGRA~1\NETSCAPE\NETSCA~1\NETSCAPE.EXE C:\Program Files\Outlook Express\msimn.exe C:\Program Files\hijackthis\HijackThis.exe O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O2 - BHO: BrowserHelper Class - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\system32\StopzillaBHO.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun O4 - HKLM\..\Run: [STOPzilla] C:\Program Files\STOPzilla!\Stopzilla.exe /autorun O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O15 - Trusted Zone: *.passport.com O15 - Trusted Zone: *.passport.net O15 - Trusted Zone: *.windowsonecare.com O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - www.windowsonecare.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - www.onetruemedia.com O17 - HKLM\System\CCS\Services\Tcpip\..\{94D28631-3C87-4F06-A301-84B18BE61AFB}: NameServer = 202.27.158.40 202.27.156.72 O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe |
lisamarie01 (6731) | ||
| 461647 | 2006-06-08 13:15:00 | Try this link support.microsoft.com HTH PC |
Peter Cox (544) | ||
| 1 | |||||