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Thread ID: 70046	2006-06-20 05:50:00	Broadband speeds	rodi (10588)	Press F1

Post ID	Timestamp	Content	User
464736	2006-06-20 05:50:00	:( I'm on the xtra Adventurer plan, and when downloading files over the past few weeks I noticed the download speed never got above 245-250Kbtes a second. I cheched on the Ihug speed test ( of course this isn't a true speed test as Xtra have reminded me ) and of course the speed was the same. So I went to the www.jetstreamgames/speed test and low and behold same speed. I contacted Xtra (again) and the response was this :horrified We can confirm you are on the correct "Connection speed". This is not to be confused with available "Download speed" or "upload speed". There are a number of factors that can affect your upload and download speeds when downloading or uploading a file. This is explained at www.xtra.co.nz/speed. The main problem at present is that speed is affected at the peak times. this can be between 5pm and 11pm simply due to the number of Broadband users performing various functions on the internet. While we do recognise this problem it is not a simple quick fix. we do hope to allow more capacity to cater for the peak times. it is also important to note that Xtra does not guarantee your speed to be 3.5 MB/sec 100% of the time. The speeds you have shown are quite good for the time of day but if you notice not much of an improvement at off peak times or if it gets worse please let us know. I work in IT and of course aren't at home during the (Off peak times ) to test but having sent Xtra the results it looks clear to me I'm on the wrong plan. Anyone else here have the same problem? :mad:	rodi (10588)
464737	2006-06-20 06:07:00	Hello rodi Welcome to PressF1 :) Before i go on you may want to do a search of PressF1 - . co . nz/search . php?" target="_blank">pressf1 . co . nz As there has been a LOT of threads on this . :( I'm on the xtra Adventurer plan, and when downloading files over the past few weeks I noticed the download speed never got above 245-250Kbtes a second . That’s normal, depending on where you live in NZ ( to what I have seen of my downloads & posts about this as well) & how busy your exchange is, Do a search of PressF1 to find out more ;) I work in IT and of course aren't at home during the (Off peak times ) to test but having sent Xtra the results it looks clear to me I'm on the wrong plan . It does not seem like it matter what plan your on as the problem is on Xtra / telecom end Why I say that is because 1 . Every since they increase the numbers of connections per pipe i . e . : from what every it was to 150:1 connection ratio people have not been able to get good download speeds 2 . The exchanges you connect to are overloaded Anyone else here have the same problem? :mad: Do a Search of PressF1 to find out more as your not the only person in this boat ;) I Hope this helps	stu161204 (123)
464738	2006-06-20 06:52:00	Welcome to NZ broadband, Nearly everybody is having your problem!	Battleneter (60)
464739	2006-06-20 11:11:00	oh wow, only 250kbps? that SUCKS...lets have a little looksy....compare that to my 60kbps ''2mbit'' and youll see, your not that bad off, deal with it.	jesse_jax (9283)
464740	2006-06-20 20:59:00	You work for telecom? :rolleyes: Your ok about paying for a speed you aren't receiving? My gripe is I changed from 2 Mb to 3.5 and there is no difference in speed. So if you make a noise things might happen!	rodi (10588)
464741	2006-06-20 21:16:00	oh wow, only 250kbps? that SUCKS...lets have a little looksy....compare that to my 60kbps ''2mbit'' and youll see, your not that bad off, stop being a ***** and deal with it. Or my 63kbps 3.5Mbps plan, thats been that way for 3 months now.	pctek (84)
464742	2006-06-20 21:21:00	You work for telecom? :rolleyes: Your ok about paying for a speed you aren't receiving? My gripe is I changed from 2 Mb to 3 . 5 and there is no difference in speed . So if you make a noise things might happen! I have to say you are lucky to get 2Mb speeds consistently . Many people are struggling to get much past modem speeds at peak times due to overloaded exchanges at the moment . As for you problem you are 1/100,000 people with the same issue, and there is little you can do until the LLU takes effect . It sucks but its but true, feel free to keep complaining to TC and in every forum you can find, but unfortunately will not help (personal experience) .	Master_Frost (9951)
464743	2006-06-20 21:50:00	I have to say you are lucky to get 2Mb speeds consistently . Many people are struggling to get much past modem speeds at peak times due to overloaded exchanges at the moment . As for you problem you are 1/100,000 people with the same issue, and there is little you can do until the LLU takes effect . It sucks but its but true, feel free to keep complaining to TC and in every forum you can find, but unfortunately will not help (personal experience) . Thanks for the info, might just go back to 2Mb . . . ten dollars less for the same speed cheers	rodi (10588)
464744	2006-06-20 22:13:00	Or my 63kbps 3.5Mbps plan, thats been that way for 3 months now. Pctech I had the same prob. for weeks thru Paradise, ended up ringing them almost daily and the end result was that while they had asked telecom for the 3.5 telecom had done nothing. I am after weeks of 65kbps now getting around 2000 plus :thumbs: :thumbs:	Arnie (6624)
464745	2006-06-21 02:01:00	Pctech I had the same prob . for weeks thru Paradise, ended up ringing them almost daily and the end result was that while they had asked telecom for the 3 . 5 telecom had done nothing . I am after weeks of 65kbps now getting around 2000 plus :thumbs: :thumbs: My router reports 4288, so yes I do have the 3 . 5 plan . When I was on 2Mbps it was fine, the entire of Wyndham and surrounds as well, now has constant crap speeds since the "speed increases" . Its not peak periods either . They know all this and know the exchange needs attention . They'll just dither as long as they can . So . . . . . average of 63 it is . At least they refund me in full every single month . I'd rather have my speed back though . . . .	pctek (84)
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