Forum Home
Press F1
Thread ID: 70161	2006-06-24 05:04:00	Advice needed - trouble with a PC retailer	Matt (10614)	Press F1

Post ID	Timestamp	Content	User
465636	2006-06-25 00:23:00	Attention all,Matt has left the stage. As they tend to do if they don't get the replies they wish to see.	FoxyMX (5)
465637	2006-06-25 05:03:00	I'd be kind of interested in the end result if any. I too wouldnt think there would be a prob besides the fan. Just hard luck.	rob_on_guitar (4196)
465638	2006-06-25 08:36:00	Attention all,Matt has left the stage. He might be "discussing" the situation with the PC Retailer as we speak (email)	dolby digital (5073)
465639	2006-06-25 09:18:00	I'm in agreeance with those who say he rushed in and didn't research. When I bought my first computer, I asked techs all round the place re:what I should look for, specs etc. Pity I didn't ask them what was a reputable brand of PC (I ended up with a PC Company computer that caused quite a few issues later). IMHO he was given a gaming PC (even if it wasn't labeled as such) as he was given upgrades to the video card, and sound. So he got what he thought was a good deal, till he went in for something else and saw something better. The noisy fan issue may help get a return, but doubtful (they will probably just replace it and give hom the same comp back. Also Im lost, you said something about their tech looking at it, and you also said you installed the cards. If YOU opened the case, you broke the warranty so therefore a refund is completely out of the question. (Though the shop may feel sorry for you, but highly doubtful).	Myth (110)
465640	2006-06-25 10:00:00	The noisy fan issue may help get a return, but doubtful (they will probably just replace it and give hom the same comp back. Also Im lost, you said something about their tech looking at it, and you also said you installed the cards. If YOU opened the case, you broke the warranty so therefore a refund is completely out of the question. (Though the shop may feel sorry for you, but highly doubtful). Probably should get a replacement fan but I am even doubtful about that. CPU fans do speed up and slow down depending on the heat and load. I can't hear that fan from my place. :-) A gaming computer you buy today will possibly not handle the game that comes out tomorrow either. I might add that the computer you buy today will not handle many games from some time ago. I tried installing Commander Keen on my older rig a while ago and it knew nothing about USB joysticks. Opening a case does not automatically void the warranty either for that matter. Some retailers will insist that it does but in my opinion that is not valid.	Sweep (90)
465641	2006-06-25 12:16:00	Opening a case does not automatically void the warranty either for that matter . Some retailers will insist that it does but in my opinion that is not valid . Agreed . . . . . . Hp, Compaq, Apple, and NEC/Packard Bell don't have a problem with the case being opened however IF what your claiming for has been caused by something you have done inside then they will decline the repair under warranty . IMHO he was given a gaming PC (even if it wasn't labeled as such) as he was given upgrades to the video card, and sound . So he got what he thought was a good deal, till he went in for something else and saw something better . So why bother to label the other package as a "gamers" package?? It's a bit like going to by a sports car and they sell you a Holden Barina but upgrade the exhaust, wheels, and air filter . . . . . it still isn't a sports car . There are different pc's for different purposes . . . . . If someone wants to by a business pc I could sell them an everyday model and add on a 3 year extended warranty but I'd be better of selling them a "business" machine with a manufacture 3 year onsite warranty as it's better suited for "business" use . untill we know exactly what he asked for & the full conversation it could go either way . IMO though if it has gone as mentioned in brief initially it's pretty Irresponsible of them to not make more of an effort to establish the customers needs & direct him to a more suited machine . . . . it's just asking for issue's . Cheers KiwiMR2	KiwiMR2 (6464)
465642	2006-06-25 22:52:00	So why bother to label the other package as a "gamers" package?? It's a bit like going to by a sports car and they sell you a Holden Barina but upgrade the exhaust, wheels, and air filter . . . . . it still isn't a sports car . If someone wants to by a business pc I could sell them an everyday model and add on a 3 year extended warranty but I'd be better of selling them a "business" machine with a manufacture 3 year onsite warranty as it's better suited for "business" use . Ok, heres a point . Top Gear showed the Corvette last night . Its a sports car . However as they said, don't buy it, its crap . Same with PCs, gaming PCs can vary hugely . Its must play games . How well and for how long is another thing entirely and usually dictated by the customners budget . As for 3 year extended warranty vs manuatcatyurers 3 year warranty . Explain to me how you can offer a PC, business or not with anything less . You use rubbish components that have a 1 year warranty? Because all Intel and AMD Cpus for a start are 3 years . Decent hard drives are 5 years . And son on . Annoys the hell out of me when chainstores say that, its just a big rip off .	pctek (84)
465643	2006-06-25 23:21:00	As for 3 year extended warranty vs manuatcatyurers 3 year warranty. Explain to me how you can offer a PC, business or not with anything less. You use rubbish components that have a 1 year warranty? Because all Intel and AMD Cpus for a start are 3 years. Decent hard drives are 5 years. And son on. Annoys the hell out of me when chainstores say that, its just a big rip off. Dunno...ask Hp, Compaq, Nec, Sony, Toshiba etc. etc. Retail stores wouldn't survive if they offered at no additional charge warranties over & above what they buy along with the machine. Cheers KiwiMR2	KiwiMR2 (6464)
1 2 3