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Thread ID: 70161	2006-06-24 05:04:00	Advice needed - trouble with a PC retailer	Matt (10614)	Press F1

Post ID	Timestamp	Content	User
465626	2006-06-24 09:16:00	Always get a second opinion . I dont know jack about anything, a second opinion is great, especially when there people like on this site willing to give decent advice for free (except the ones with the purty mouth :yuck: lol) . I spose in hindsight everything is 20/20 .	rob_on_guitar (4196)
465627	2006-06-24 09:47:00	In my opinion you rushed into an unsatisfactory purchase and your problems are realy your own fault. I say this because I did the same thing a couple of years ago. My solution. Sold the computer on Trade Me for about half of what I paid for it, And then bought what I realy wanted. You live and learn	JJJJJ (528)
465628	2006-06-24 12:54:00	I told her I wanted to use it for gaming They didn't ask you what games you were wanting to play etc . ? When I went to install the upgrade cards, I found some problems: That's really a mistake on there part . . . . . you shouldn't have to put up with that unless they specifically told you that in order to use it you would need to upgrade your monitor . . . . . . . the pc package INCLUDED a vga monitor I assume? Unfortunately, the store manager would not allow this . He said that the PC is not malfunctioning so they will not allow a return . He also offered some other lame excuses (he can't re-sell it as it is not brand new; and the Windows XP has been registered on the internet already) . Rubbish . . . . . . . you specifically told them what PURPOSE you were buying the pc for (gaming) and at the end of the day after you were sold a pc package (upgrades included) in it's current state it isn't fit for the purpose of which you brought it, can you see where Im leading . . . . . . . . . . . under the consumers guarantees act the goods must be fit for any particular purpose; When you have told a supplier what you want the goods to be able to do, the trader should provide you with goods that do what you want . eg, you ask the trader to supply you with a heater that will heat a large room . The trader must supply you with a heater that is powerful enough to do this . Fitness for particular purpose is different from fit for normal purpose which is covered under the guarantee of acceptable quality . It is an additional purpose to the main purpose people use the goods for . The normal purpose of the heater is to heat a room, the particular purpose you need the heater for is to heat a large room . Claims that suppliers make about what goods can do may also be covered by this . This means that, if the supplier tells you a watch will be suitable for diving, but on the first dive you find it is not waterproof, you will have a claim against the supplier . To tie that in with your situation it's like they have then upgraded your gas bottle as you asked for it to heat a LARGE room but you find once home in order to make it work you need to buy a different connector . Your right . . . . they should have reccomended the gamer package if that is what you told them you wanted the pc for . At the end of the day if you really want to push this they don't have a leg to stand on . Write them a letter outlining why your not satisfied that the goods that you were sold are fit for the purpose that you wanted it for, that your disapointed that the sales person had not reccomended you what would seem a more appropriate package (the gamers one they sale) expecially as you had outlined your purpose for the pc . Don't beat around the bush, tell them under the CGA the haven't supplied a product fit for the purpose you asked . You can say rather than demanding a full refund you would be more than happy to pay the difference & purchase they gamers package & that if there not interested in fulfilling there obligations under the CGA then you will proceed with further action via the disputes tribunal . Tell them you would like to here from them within say 3 days to be fair & it would probably be better if you send it to head office rather than the store . . . . head office will more than likley make the manager sort it out asap . Good luck :) Cheers KiwiMR2	KiwiMR2 (6464)
465629	2006-06-24 21:59:00	There's a difference between "being suitable" and being "the best" for a specific job. The system which Matt has bought is "suitable" for gaming - no question about it there. It plays games, the graphics card works, with the enclosed adaptor - using an analog monitor. However, it is not "the best", as it is not utilising XYZ features of the graphics card etc. Just because they had another PC in the corner labeled "Gamer PC" doesn't make this one (with upgrades) any lesser. They've sold you a PC suitable for gaming - is it the most powerful gaming rig in their store? No. But it is still a gaming PC. I agree with JJJJJ here in saying that you probably rushed into this purchase. What you need to do is to approach this situation calmly and politely, rather than going in quoting the CGA demanding that they help you. As Shortcircuit suggested, you would probably have more success doing it that way than going in with an I want I want I want mentality.	somebody (208)
465630	2006-06-24 22:14:00	IMO they failed to offer him the correct product . . . . . especially when he specified he wanted a gaming machine and they had a "gamin" package, if this does move to the next level (disputes tribunal) then the retailer won't have a leg to stand on . I highly doubt they would even let it go that far, as soon as it's mentioned it's often not worth the effort for the retailer . They fact that he has explained the problem and reccomended what sounds to me like a fair solution in which both parties come out ok I belive there it's a pretty clear case . If I go into a car yard and say I want a 4wd vehicle to do some offroading would you expect the dealer to offer a 4wd truck or a 4wd car . . . . . say a pajero or a subaru legacy . . . . Im sure the legacy would be ok for some offroading but would certianly be in for a hard time & probably require some repairs pretty quick . If I had just asked for a 4wd vehicle it would be my problem but the fact I asked for a 4wd vehicle to do some offroading should be a specific enough request that they would reccomend/offer the pajero . At the end of the day it all depends on if you can be bothered writing a letter, dealing with the whole situation :) Cheers KiwiMR2	KiwiMR2 (6464)
465631	2006-06-24 22:22:00	IMO they failed to offer him the correct product.....especially when he specified he wanted a gaming machine No they didn't. I offer 3 "gaming" systems. All are capable of gaming. But they vary considerably in price and components. If someone just picked one and then complained later I would be unimpressed too. I would expect any gamer to have specific requests or at the very least a lot of questions first about the various components, and I would be very surprised to find a gamer just take the system as is, without asking for at least one or two changes to suit them. They sold him a Gaming PC, just because he now decides its not good enough is tough luck. He should have been specific. The monitor issue is lame - did he ask for digital? No, and it works fine. So what if its analogue? Doesn't affect its ability to play games at all. The only thing I think is valid is the suspect CPU fan.	pctek (84)
465632	2006-06-24 22:55:00	IMO they failed to offer him the correct product.....especially when he specified he wanted a gaming machine and they had a "gamin" package, if this does move to the next level (disputes tribunal) then the retailer won't have a leg to stand on. I highly doubt they would even let it go that far, as soon as it's mentioned it's often not worth the effort for the retailer. He's the one who doesn't have a leg to stand on. The retailer offered him a machine with upgrades, suitable for gaming. The fact that it didn't have "Gaming package" stamped on it is irrelevant. He agreed that it was fine, but later decided that he wanted a digital monitor instead of analog, which the store didn't sell him. At the end of the day, there is absolutely nothing wrong with a company selling a product which does what it's supposed to do. I could go and sell my 4 year old PC as a "Gaming PC", but would that make it any more suitable than the PC Matt bought? Absolutely not - simply giving it the title "gaming package" doesn't make it more suitable than anything else. At the end of the day, while the package he got is lower-speced than the "Gaming package" sitting in the corner, it doesn't mean that what he got was "unfit" for the intended purpose, as defined under the CGA. However, as mentioned several times, the CPU fan is definetely worth pursuing, as it is a faulty product.	somebody (208)
465633	2006-06-24 23:29:00	This is a great example of the differring opinions when a product purchase is made and the customer is unhappy (for whatever reason) . If he was unsure of where he stands he would be even more confused now . It also can be difficult to explain in 200 words the exact transaction but I reckon that the shop should at least try and convert an unhappy customer to a happy one . You have the right to at least try to become a happy customer . It costs more to get new customers than get repeat business from existing ones . Mind you, PC purchasers are not that loyal being price driven . Of course as there is no money in hardware, the shop would prefer he go away and only come back to make more purchases . In the real world of pc's, this just doesn't happen . As to the "rushing in" business, maybe he should have got the shop to sign a contract that it meets his requirements (or vice versa) :waughh: This is one reason I try and buy other goods at LV Martin & Sons in Wellington . They have a "peace of mind" guarantee . If you are not happy you can take it back within 14 days . Ok, you might pay a wee bit more for the privilege but some things only show up after you have set it up at home . Actually I am a really fussy about my monitors . A pc retailer was selling a Mag 19" CRT . I asked them if they had a demo monitor which they didn't . They said that they had sold heaps and not one had come back . Didn't anyone ask to see the product in use before they purchased it .	dolby digital (5073)
465634	2006-06-24 23:36:00	At the end of the day it is going to be a matter of opinion, I know if it was our store we would do the exchange....in saying that though we have an exchange & returns policy. We can only make an educated guess as to his rights based on the info he has provided (im still un-sure if the pc package came with a VGA only monitor??). He said, she said stuff. Despite weather we like it or not Im still quite confident if it was put in front of the disputes tribunal he would win & the retailer would have to either refund him or make the exchange, if there a resonably big chain then they will not let it get that far. Cheers KiwiMR2	KiwiMR2 (6464)
465635	2006-06-24 23:41:00	Attention all,Matt has left the stage.	Cicero (40)
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