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Thread ID: 70666	2006-07-12 01:27:00	Broadband Installation - Can you believe this?????	Bob_Bond (10568)	Press F1

Post ID	Timestamp	Content	User
470179	2006-07-19 08:16:00	Ugh, woteva Billy T - like I speak to Telescum like that directly . I do agree though - being polite is much better . In fact, when I speak to them, I empathise . Of course, that's not to say I'm not going to push for a big fat discount/refund on my bill . Anyway, here's the latest . The technician comes out to the house today and we plug in my router . What do you know, IT CONNECTS!!! . . . . . no, that's not the end . :rolleyes: It connects to ADSL, but there is no traffic coming down the pipe . The technician tries his own Telescum issue modem . The same thing - it connects to ADSL, but does not actually let any traffic flow . He rings up their little internal helpdesk thingy and guess what the latest problem is . The GENIUS technician who came out the first time and suggested I go to Telstra, decided (of his own accord) that since in his view I couldn't get broadband, he rolled back the job order from a broadband installation to simply a phone line connection . So now, I'm plugged into an ADSL port for phone and broadband at the exchange, but THEY TURNED THE FLIPPIN PORT OFF!!!!! :angry I really don't know what rocket scientists they have working there, but OH MY GOODNESS!!! Anyway, the technician who was here today was a really great guy and REALLY helpful . He went out of his way to help even squeezing in another trip to the exchange to try to find out what the problem was . He also sat on the phone to their internal helpdesk for almost half an hour (mostly on hold) to try and resolve it . :thumbs: Then, while he was at the exchange he rings me up to keep me in the loop - apparently their (Telescum's) computer system was running really slow, so the port couldn't be turned on today - they were going to keep trying till about 8pm tonight, but the technician had left instructions for them to ring him immediately when it was on (up till 4:30pm) so that he could get out to the exchange and switch it over for me . Since he didn't ring, it looks like it didn't happen by 4:30pm, but he also promised that if they didn't get it on by 4:30pm tonight he would do it first thing in the morning (and I actually believe him) . I will let you all know what happens tomorrow . :badpc:	Bob_Bond (10568)
470180	2006-07-20 01:08:00	Okay . . . I'm not exactly sure if this is where the story ends, but we shall see . I have broadband now - at last . Thanks so much to the technician I was referring to in my last post . He was super helpful and kept his promise to get my broadband all sorted out and switched on this morning . :thumbs: The only problem now (and I know at least I have broadband) is that the speed is unbelievably slow . I'm only getting about 400Kbps (instead of the 3 . 5Mbps I am paying for) . Now before people jump in with you can't always get that speed . . . . I know! At my last place I rarely got more than 1 . 6 or 1 . 8Mbps (but that's still about 4 times faster than what I'm getting now) . I shall be phoning TeleCOM to see if they can sort anything out and finally if I can get a discount of some sort . In the meantime, those speeds really suck for online gaming ;)	Bob_Bond (10568)
470181	2006-07-20 01:57:00	The only problem now (and I know at least I have broadband) is that the speed is unbelievably slow. I'm only getting about 400Kbps (instead of the 3.5Mbps I am paying for). 400kb/s is GREAT! I don’t know what your complying about, that’s the best you will get.	stu161204 (123)
470182	2006-07-20 02:03:00	400kb/s is GREAT! I don’t know what your complying about, that’s the best you will get. a capital B is a byte so I think he was talking about bits...	gibler (49)
470183	2006-07-20 02:15:00	400kb/s is GREAT! I don’t know what your complying about, that’s the best you will get. 400 Kilobits per second would make d/l speed about 50 KiloBytes Per Second...hardly blazingly fast broadband considering I was whinging about mine only doing 220 - 240 KiloBytes / sec :badpc:	straitjacket (9698)
470184	2006-07-20 02:17:00	Bob_Bond > are you talking about 400byte/s or 400 bits/s?	stu161204 (123)
470185	2006-07-20 05:23:00	Okay . . . I'm not exactly sure if this is where the story ends, but we shall see . I have broadband now - at last . Thanks so much to the technician I was referring to in my last post . He was super helpful and kept his promise to get my broadband all sorted out and switched on this morning . :thumbs: The only problem now (and I know at least I have broadband) is that the speed is unbelievably slow . I'm only getting about 400Kbps (instead of the 3 . 5Mbps I am paying for) . Now before people jump in with you can't always get that speed . . . . I know! At my last place I rarely got more than 1 . 6 or 1 . 8Mbps (but that's still about 4 times faster than what I'm getting now) . I shall be phoning TeleCOM to see if they can sort anything out and finally if I can get a discount of some sort . In the meantime, those speeds really suck for online gaming ;) Well, he's talking about Kbps, which is Kilo-bytes per second . . . And he mentioned that it's now 4 times slower than what he got, which was 1 . 6-1 . 8Mbps . . . Which would mean that . . . yea, your broadband speed is quite slow . There was a while with my connection too that it hovered around that mark, and it still does now during the peak times for an hour or two . . . But other times, mine, and my friends' generally reach about 1 . 5Mbps at least, when it's off peak . Pester your ISP, and whine and whine about it . . . . Ask them to run all sorts of tests, liek congestion tests, etc .	jesseycy (1046)
470186	2006-07-20 06:24:00	Ah lucky you, you have one of those Exchanges just like mine. The advantage of being with Xtra is after you spend ages doing their speed tests and reporting back to them etc, you can then lose patience and insist on a refund every month until they upgrade it. Like I do.	pctek (84)
470187	2006-07-20 07:37:00	Well, he's talking about Kbps, which is Kilo-bytes per second... And he mentioned that it's now 4 times slower than what he got, which was 1.6-1.8Mbps... ummm no.....400 Kilobytes per second (KBps) is equivalent to a 3.3Mbps connection (being that 1 kilobyte equals 8.192 kilobits ) 400 kilobytes * 8.192 = 3276 Kilobits per second	straitjacket (9698)
470188	2006-07-20 08:07:00	All I know about the speed is when I go to the speed test at: www.jetstreamgames.co.nz It tells me that "Your line speed is approximately 206.5 Kbps or 25.3 K bytes/sec ( Where kb = kilobits and kB = kiloBytes )" Seems pretty darned slow to me. In the meantime I phoned Telecom about a discount. The lady on the phone agreed to a 1 month free connection immediately. I said I wanted more than that since it wasn't only a delay it was a major inconvenience and disruption (I am studying for my Chartered Accountant's exam) so need to download LOTS of readings. The lady said she would have asked for 3 months free, but said that she would talk to her Team Leader and see what they can sort out.....in the meantime then.............a little boy waits :)	Bob_Bond (10568)
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