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| Thread ID: 70792 | 2006-07-16 09:25:00 | STOP Messages | NZMichaelNZ (10617) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 471346 | 2006-07-16 09:25:00 | Hi I set Norton Systemworks Disk Doctor to do a complete check of my hard drive on my next reboot of my Compaq Presario 901AP, which it does fine. However, when it then tries to boot into windows proper I get the following error message: SESSION5_INITIALIZATION_FAILED and the message: STOP: 0x00000071 (0x00000000,0x00000000,0x00000000,0x00000000) I cannot seem to get it started in Safe Mode either - it hangs at the end of the driver load. Would appreciate some help! Michael |
NZMichaelNZ (10617) | ||
| 471347 | 2006-07-16 09:45:00 | If its a blue screen you're seeing, whats the name of the driver?? Does the bluescreen tell u the name of the file? Are u using Zonealarm?? It looks like ZA (support.microsoft.com y_admin&tid=74750783-a1aa-4a14-b203-08f0b03fea75&p=1) can cause this BSOD. |
Speedy Gonzales (78) | ||
| 471348 | 2006-07-16 10:44:00 | Hi Speedy. This screen comes up well before Windows loads, let alone Zone Alarm. There is no driver name, the drivers only load if I select Safe Mode and that cans out with the hard drive spinning and nothing. So i am not sure how Zone Alarm can cause it when the boot process halts and ZA loads after the GUI comes up. Would welcome some more suggestions - like what is STOP 0x00000071 trying to tell me? |
NZMichaelNZ (10617) | ||
| 471349 | 2006-07-16 10:50:00 | www.mcse.ms | mark c (247) | ||
| 471350 | 2006-07-16 10:54:00 | Well if u have ZA it could be conflicting with Nortons. Or it could be one of these (search.microsoft.com) |
Speedy Gonzales (78) | ||
| 471351 | 2006-07-16 21:20:00 | Typically there is a problem with a device driver or with a missing or corrupt system file used during Windows startup. Do a systems restore to before you used the Nortons rubbish. |
pctek (84) | ||
| 471352 | 2006-07-16 21:28:00 | As you cannot access the normal Safe Mode either to do a System Restore, have a look at this MS Help and Support (support.microsoft.com) article on how to launch the Restore tool from the command prompt. | Jen (38) | ||
| 471353 | 2006-07-17 05:30:00 | IF you have the Windows CD, you could boot from that and run the "Repair" function. I don't think a software conflict is your problem. System Works and Zone Alarm cohabit quite happily on my PC. |
Vince (406) | ||
| 471354 | 2006-07-17 08:37:00 | Thank you everyone for your help. Tonight the system spontaneously started up and runnning fine (after I had hauled out all the System Restore CDs that came with the computer). I must agree with Vince hoiwever, Norton and ZA have coexisted on this system for 3 years without clashing so I think it might have been a recalcitrant dll. :) |
NZMichaelNZ (10617) | ||
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