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Thread ID: 138979 2015-02-19 03:24:00 SMTP problems for Paradise email customers John H (8) PC World Chat
Post ID Timestamp Content User
1394623 2015-02-19 03:24:00 Just a heads up to any of you who still have Paradise email accounts. This morning my emails refused to send, showing a smtp error.

I got really good service from the Vodafone techie - it seems as though they are directing outgoing Paradise emails through clear.net, so it is necessary to adjust your smtp settings.

In my case I had to make two changes:
1. in email account settings, change smtp.paradise.net.nz to smtp.clear.net.nz.
2. change your smtp login_name from login_name@paradise.net.nz as follows: insert /p before your login_name (no spaces), and remove "@paradise.net.nz".

Hope that saves someone from having to phone the help desk.
John H (8)
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