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Thread ID: 140051	2015-08-12 06:00:00	Vodafone Helpless line	Vince (406)	Press F1

Post ID	Timestamp	Content	User
1406372	2015-08-12 06:00:00	This is my response to Vodafone's request for a customer satisfaction survey. After installing Windows 10 I was unable to connect to the Internet. The man I talked to on the Vodafone help line didn't know anything at all. After failing to understand the error messages I was getting -("unable to connect to the proxie server")- He began the most amateurish series of fault finding procedures; the type that are used to identify an unknown fault. Ignoring the fact that Thunderbird and Skype were able to connect to the Internet he had me checking to see if cables were connected to my computer and if the router needed to be reset. It soon became clear that he was reading from a generic list that was completely irrelevant to my problem and I ended the call. I subsequently discovered that the Microsoft morons had changed a setting in the control panel, which caused the computer to try to connect through a proxy server. My internet connection does not use a proxy server, so every attempt to do so failed of course. This has been my second bad experience of the same type on the Vodafone Helpless line. I would not advise anyone to waste their time calling that number!	Vince (406)
1406373	2015-08-12 06:03:00	What MS morons you didnt get someone to check your PC did you? Well obviously if it said something about proxy, it may have been under proxy in IE	Speedy Gonzales (78)
1406374	2015-08-12 07:04:00	What MS morons you didnt get someone to check your PC did you? Well obviously if it said something about proxy, it may have been under proxy in IE Couldn't agree more. Esp since some other programs were working :) Microsoft morons had changed a setting in the control panel, Wont have been Microsoft - over the last 12 years from experience, 100% of the time there's 1 of 2 causes. 1. Someone has changed the setting to use a Proxy. 2. More common - some sort of infections or program installed have changed the settings. Number 2 is the most common cause.	wainuitech (129)
1406375	2015-08-12 07:08:00	That's the nature of help desks for most ISP's I'm afraid. Standard list of things to try and no initiative. Only when they fail and you escalate things do you occasionally get connected to someone with a bit more usefulness. I've had very frustrating similar experiences with xtra (pre spark days) getting me to reset my router etc when I already told them there was a line fault, they have to go through their checklists regardless. Doesn't matter what you may have already done or what you tell them, they have to try and diagnose it for themselves. Not their fault either, that's the job. It also doesn't matter that I was working for one of their contractors at the time (but lived outside our contract area) and had already tested the line and proved it into the cable. Then they sent a faultman from our rival contracting company who changed the filter and tried to convince me my internet was slow because I have too many computers. I reported the fault again as he was driving out my gate. The next guy was very good and found the bad Joint somewhere down the road, main difference is he bothered to look. If I was a cable faultman and had the right tools I'd have fixed it myself.	dugimodo (138)
1406376	2015-08-12 07:39:00	They annoy me. Slingshit said after my interview that "my skills were too senior". I pointed out they promote internally and so what anyway, isn't helping the customer actually SOLVE the issue the important bit? Guess not. Ditto Vodafone, interviewer loved me, discussing which area I would be put in etc....nah, management....I'm too senior. Which is what it is, age. Telecom - not enough sales experience. Despite owning a bookshop, a PC shop, running another PC shop, and working at a PC wholesaler. But I guess they mean telemarketing type sales really....bugger the actual support.	pctek (84)
1406377	2015-08-12 22:23:00	This is my response to Vodafone's request for a customer satisfaction survey. After installing Windows 10 I was unable to connect to the Internet. Let see YOU installed win10 . So how is it Vodafones fault ?? The internet was working 100%, the issue was software/config. Why the hell do you expect vodafone to resolve software/config issues caused by your Win10 upgrade ? Im not saying Vodafone helpdesk arnt useless, they are less than 3rd world based on recent experience of one of my customers.	1101 (13337)
1406378	2015-08-12 23:38:00	Exactly, it was a PC fault, Vodafone had little to do with it really, except you got free support out of them for something that wasn't their issue.	Alex B (15479)
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