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| Thread ID: 71801 | 2006-08-17 09:33:00 | Installed new ink cartridge on printer and light still on... | Sanco (683) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 478995 | 2006-08-17 09:33:00 | Hi again people ;) I have an Epson Stylus Photo R210 printer which worked fine, until today that is, when I changed the magenta ink cartridge and the ink monitor light would not switch off and the printer would not print. I have tried to turn the printer off, unplug it from the wall etc. but light was still on. I thought it might have been the refilled cartridge's chip not being reset properly, so I went to cartridge world (where I got the cartridges ) and duly got the replacement cartridge, went back home, installed the new cartridge but still the same problem; the ink monitor light on the printer would not go away with the result of me not being able to use the printer at all. What can cause this annoying problem? Is it something that I can try to fix or do I need to take the printer to be serviced? Any ideas/suggestions would be greatly appreciated. Thank you |
Sanco (683) | ||
| 478996 | 2006-08-17 09:45:00 | Did u remove the tape, if the tape was on the contacts of the cartridge? And are these refillable cartridges you're talking about? Or new ones? |
Speedy Gonzales (78) | ||
| 478997 | 2006-08-17 09:53:00 | try this util (www.ssclg.com) | gibler (49) | ||
| 478998 | 2006-08-17 15:55:00 | My Epson Stylus Photo R210 stopped the same way....called Epson and they sent me a new......even newer printer! Seems to be a hardware problem...they never asked a lot of questions...just asked for a mailing address after I told them the symptoms....they didn't even want the old one back! |
SurferJoe46 (51) | ||
| 478999 | 2006-08-17 15:56:00 | Maybe another colour requires filling as well? What does the indicator show (any others empty or very low?) |
Myth (110) | ||
| 479000 | 2006-08-17 19:47:00 | Thanks all for your replies. All the other cartridges are either full or just half way down and I usually get my original epson cartridges refilled at cartridge world and never encountered a problem before. As I have mentioned on my previous post I have replaced the magenta cartridge with another one from cartridge world, a new one this time, but to no avail. Hi Speedy, the cartridges for my printer come vacuum sealed no film on the chips. :) SurferJoe, that is a good outcome! Could you tell me what number you rang for this transaction with epson? I'd appreciate that. Was your printer still under warranty when it happened? I believe mine is just a couple of months out of warranty...Murphy' law :groan: |
Sanco (683) | ||
| 479001 | 2006-08-17 19:51:00 | Oh, and Taz, almost forgot about you :) The Epson Status Manager on the R210 tells you exactly which cartridge wants repaced, very smart if you ask me, but not smart enough to realise is stuffed up and cannot read a new one... | Sanco (683) | ||
| 479002 | 2006-08-17 21:48:00 | Seems to be a hardware problem...they never asked a lot of questions...just asked for a mailing address after I told them the symptoms....they didn't even want the old one back! Of course they didn't. They don't fix printers anymore - they're all disposable. |
pctek (84) | ||
| 479003 | 2006-08-18 06:58:00 | SurferJoe, that is a good outcome! Could you tell me what number you rang for this transaction with epson? I'd appreciate that. SJ lives in the US of A, so that number wouldn't be much use to you. Was your printer still under warranty when it happened? I believe mine is just a couple of months out of warranty...Murphy' law :groan: Your guarantee rights do not expire just because the manufacturer thinks they should. Under the CGA you are entitled to reasonable life expectancy, howevert those rights may fly out the window if you go against the manufacturer's express conditions of use and use aftermarket cartridges or refills, and rightly so. Go buy a genuine Epson cartridge, and if it still doesn't work, go back to the retailer for a replacement printer (and a refund of your cartridge cost if they won't let you remove it). Provided you don't talk about refills or "Cartridge World" (unless they also sell genuine Epson cartridges) it's an argument you simply can't lose unless you try really hard to lose it by being abusive, or simply give up when they say no. Google on NZ sites only for the details, or go to the Supercheap thread and look at the links I provided. Cheers Billy 8-{) |
Billy T (70) | ||
| 479004 | 2006-08-18 11:59:00 | Cartridge world also sells original cartridges Billy, and that is what I always used. I just buy from the cheapest dealer on the day. I have rang Epson today on the 0800 number provided on their NZ homepage, they do not want to know anything about it - the guy at the other end stated that he never heard of such a fault - but he gave me the name and phone number of the local service people, I rang them and once again they confirmed to me that being out of warranty epson would not take up the bill of the repairs, therefore I am on my own. At this point in time I am considering my options, one of which includes me buying a new printer since the costs of the repairs start from a base of $40.00 - and that is only for exploratory diagnosis. Do you suggest I do some exploration of my own with the CGA, and how do I go about that? I feel that epson NZ should at least consider a part of my claim since I did not have the machine for a long lenght of time and the use I made of it was fairly reasonable. Thank you Billy. |
Sanco (683) | ||
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