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Thread ID: 71801	2006-08-17 09:33:00	Installed new ink cartridge on printer and light still on...	Sanco (683)	Press F1

Post ID	Timestamp	Content	User
479005	2006-08-18 12:36:00	Hey sanco you are covered by the CGAClick Here (www.consumer.org.nz) Trevor :)	Trev (427)
479006	2006-08-18 21:56:00	Hi Trevor, how are you my friend. I have had a read through the CGA from your link but I failed to see any mention of having to honour a guarantee once it's expired or that the goods purchased must have a reasonable life expectancy. A statement that would be very open ended anyhow I guess, and that would leave the manufacturer and the retailer in a position of strenght anyway for they can say that 15 months is reasonable life expectancy... :( I guess my best otpion would be replacing it and purchase the extended warranty with the new one. :o	Sanco (683)
479007	2006-08-18 23:04:00	Do you suggest I do some exploration of my own with the CGA, and how do I go about that? OK . 1) Exactly how long have you had it? 2) Where did you buy it? 3) I assume it is for personal use, not business . 4) Read the links I posted in the Supercheap PC thread or look at the Consumer Affairs w . ebsite and Consumer magazine's site for your rights and advice . (We need an FAQ on warranty claims I think, I'll look into that . ) A reasonable life expectancy for an inkjet printer under domestic use would be 3-5 years . When bought from a retail outlet, and it fails prematurely, the retailer must repair or replace it . Epson's policies are irrelevant, that's the seller's problem, not yours . Take it back to the retailer, tell them that failure after XX months is not reasonable life expectancy and ask them what they can do for you . Don'r roar in shouting the odds and telling them they have to replace it or quoting the CGA . Very often you find that the response is very helpful and you'll feel a right dick if you have gone over the top with your initial enquiry . If they want to keep it to inspect (promising) ask how long, a reasonable time for inspection would be 5 working days or less . Any longer, ask for a loan printer . You probably won't get one but you never know . If cooperation runs out or doesn't even start, tell them (quietly) that the Consumer Guarantees Act overrides all manufacturer and/or importer guarantees as well as retailer policies, and that they must repair or replace the faulty item if it does not provide reasonable life under normal use . At 3 to 6 months out of warranty, it should be repaired or replaced at no charge . After 25% of normal life expectancy you could expect to pay a small charge for wear and tear factor but in my opinion that should not be more than 25% of the cost of replacing it . If the person you are dealing with does not have the discretionary power to help you, move up the supervisory/management chain . Introduce yourself by name and always ask the name of the person you are dealing with and address them by name, e . g . Mr X, Mrs X or Ms X unless they just give you their christian name . This personalises the relationship and makes it harder for them to say no . Unless dealing with a private company and talking to the owner, don't give up just because the branch manager says the buck stops with him or her and their decision is final . Look the company up in the phonebook and carry on up the tree . As I am so fond of saying here, I have lost count of the items I have had replaced or repaired when out of warranty, including a car which was 12 months and 30,000ks out of warranty, printers, home appliances, cameras, you name it . Supermarkets and shops give refunds almost without question . I get very few knock-backs and people fall over themselves to help . (I am not female, blond or buxom either, so I'm not relying on hormone-driven sympathy . ) Apply the 3 P's at all times Politeness, Persistence and Patience . Actually, it's time to add a fourth P: Preparation - know your rights! There's a fifth P as well: Price, don't go for the bottom priced deal just to save a few dollars . Go for the cheapest deal from a reputable source, and if possible, one where the staff have an acceptable command of the english language . As just one example, DSE have great warranty policies and some of their specials can be very sharply priced, but there are many other good options . Cheers Billy 8-{) P . S . Ever tried to win an argument with an insurance company? I succeeded this week and got a $900 claim accepted and no excess! You don't ask, you don't get . PPPP	Billy T (70)
479008	2006-08-19 00:26:00	OK. 1) Exactly how long have you had it? 2) Where did you buy it? 3) I assume it is for personal use, not business. 1) 07 April 2005. 2) Noel Leeming, Hastings. 3) Home office use exclusively as I don't have a business. ;) Ok. I have followed your instructions, Billy, and contacted Noel Leeming. I spoke to the duty manager as the shop manager would not be in until monday (manager's life, huh!). I explained to her the problem I have encountered with the printer and she was of the opinion that the duration of the machine was a bit on the low side. Unfortunately she did not have the power to make decisions so we need to wait until monday to speak to the manager. We'll see what the outcome of that conversation be, fingers crossed. Thank you.	Sanco (683)
479009	2006-08-19 00:56:00	www.consumeraffairs.govt.nz Trevor :)	Trev (427)
479010	2006-08-19 04:40:00	Very good advice Billy T . I think I was save it for future use . Of course my Epson inkjet is still going after 12 years so I'm way past the reasonable use if it goes faultly .	dolby digital (5073)
479011	2006-08-21 08:30:00	Well, well ,well...Un-be-lie-vable!!! I almost bought a new printer, stressed for the best part of a week and at the end...but let's start from the beginning. On sunday morning I spoke to a friend of mine and he mentioned having had a similar problem with an older epson printer, and although the printer software was pointing at one cartridge in particular the technician replaced another very low cartridge and the problem disappeared. Also Taz mentioned something like this on this thread, so I thought, man my cyan cart is only 20% full so maybe...just maybe...if I replace it...furthermore I have a cyan cart I bought together with the magenta one in the drawer, so no extra hassle. Replaced the cyan cart and now the printer was telling me the magenta and the cyan carts were empty!! This cannot be, I told myself, too much of a coincidence, right? Could it be a bad batch or something? So I though, well, I am going to buy another epson printer (yeah, I am a sucker I know, but I like the end results from that brand) so if I buy a cyan and a magenta cart from another supplier and the printer still does not work I can always use the carts on the new printer, so what have I got to lose? I went and bought a cyan and a magenta epson genuine carts from The Warehouse Stationery ($21.99 as opposed to $26.00 at Cart World) and installed them into my printer, the printer recognised the carts immediately and suddenly sprung to life...oh! Today I went back to CW and mentioned this to them (brought the old carts with me too) and they apologised, refunded me my money and are now looking into the possiblity of a bad batch. I do not know what else to add to this but that it was a close one, too close for my liking, and that I have learned a huge lesson this time. ;)	Sanco (683)
479012	2006-09-11 12:03:00	A reasonable life expectancy for an inkjet printer under domestic use would be 3-5 years. When bought from a retail outlet, and it fails prematurely, the retailer must repair or replace it. Epson's policies are irrelevant, that's the seller's problem, not yours. Say's you......how longs a peice of string??!! That's the problem with the CGA, it all comes down to an opinion, personally I believe a year on a printer under $300 is pretty resonable. Take it back to the retailer, tell them that failure after XX months is not reasonable life expectancy and ask them what they can do for you. Most places would 1st send it away for assesment, now assuming the fault is caused by aftermarket inks & there is say a $60 fee for the time spent faulting it.......how wears the charge then?? The sad fact is that in most instances where I have seen this happen it's often the retailer who ends up paying for it, what protection do retailers have?? Cheers KiwiMR2	KiwiMR2 (6464)
479013	2006-09-11 13:10:00	Say's you . . . . . . how longs a peice of string??!! That's the problem with the CGA, it all comes down to an opinion, personally I believe a year on a printer under $300 is pretty resonable . Say's the Ministry of Consumer Affairs, and no, you won't find $300 printers listed, the law lays down the principles only . Personally I would not expect anything less than 3 years out of a $300 printer, but that doesn't mean I'd be claiming a new one if it died at 30 months . Every case on its merits . Most places would 1st send it away for assesment, now assuming the fault is caused by aftermarket inks & there is say a $60 fee for the time spent faulting it . . . . . . . how wears the charge then?? The sad fact is that in most instances where I have seen this happen it's often the retailer who ends up paying for it, what protection do retailers have?? Cheers KiwiMR2 Fine, they can do that, but the assessment fee is their problem not yours . There is nothing sad about a retailer meeting their legal obligations, it should all be factored into their pricing structure anyway or they shouldn't be in business . If they do it right they could even make a profit out of their contingency fund . You've got to be honest too and not screw them if you have used crap ink, but a printer should still give reasonable life on aftermarket ink anyway . I think that the ink isn't really the problem either, it's the loss of profit from not creaming on the cartridge sales . I'd love to see a genuine costing on ink cartidge manufacture too, gram for gram it's one of the most expensive fluids on the planet . Cheers Billy 8-{)	Billy T (70)
479014	2006-09-11 15:58:00	I have a friend with another Epson, and it has a terrible hunger for ink . . . I thought it was using more than it should and I ran into this site : . bobpowell . net/refill . htm" target="_blank">www . bobpowell . net Not that I am advocating refilling Epson carts, but this is a good read anyway . . . . makes me mad to think that a very high percentage of ink is still in the carts when the chip decides it's empty or too low to work . I DO refill Canon carts all the time . . . many times over and over, especially the black ones (BC-03), and have had no problems with them at all . . . I also refilled the puny tri-colored one a few times . . . and although the results were mixed at first, I find using Epson refill kits worked out the best in the Canons . I get great results now and the colors are vivid and real-toned .	SurferJoe46 (51)
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