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| Thread ID: 71971 | 2006-08-24 00:42:00 | Xtra No Longer Recognises our Hosting Services | opmclimited (11037) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 480354 | 2006-08-24 02:22:00 | Hi Guys, When I search for: opmc.co.nz Using: http://www.dnsstuff.com/ I get: No A records exist for opmc.co.nz. [Neg TTL=21600 seconds] Details: ns1.jtw.cz. (an authoritative nameserver for opmc.co.nz.) says that there are no A records for opmc.co.nz. The E-mail address in charge of the opmc.co.nz. zone is: admins@jtw.cz. This search seems to have found it's way to the nameserver OK - perhaps this means the issue lies further afield than Xtra? Regards, Martnz |
martnz (271) | ||
| 480355 | 2006-08-24 02:53:00 | Martnz, which test did you use? | stu161204 (123) | ||
| 480356 | 2006-08-24 03:07:00 | Hi Stu... "DNS Lookup" at top right of page. The default "A" record is (as I understand this internet stuff...) the one that converts/resolves the "name" address keyed into a browser into the correct numeric address that is actually used. At the risk of teaching everyones grandmother's etc, if this is missing, similar effect to finding someone's name in the ph book, but with no number listed! Regards, Martnz |
martnz (271) | ||
| 480357 | 2006-08-24 03:58:00 | Cant tracert the domain either: www.dnsstuff.com Same for the domain that provides the opmc.co.nz nameservers: www.dnsstuff.com This is not an Xtra issue. |
superuser (7693) | ||
| 480358 | 2006-08-24 04:16:00 | Probably just a routing problem rather than Xtra actively blocking you. This can be an occasional problem with servers hosted offshore. Do a tracert and see where the connection is dropped, may not be Xtra. Czech Republic sounds like a completly unintuitive place for NZ websites to be hosted though to be honest. haha, yes Czech Republic does sound a bit unintuitive, but we have a sister company over there and have not had a problem since day one - everything goes smoothly every day, and we've certainly had a fraction of the problems of Xtra and Paradise in the last few years. In saying that of course we do not have 100,000's of customers so it's a bit easier to maintain :) and our customers wouldn't know the difference where it is located as e-mails go in and out just as quick as an NZ service. Thanks for the ideas about a routing problem, etc, this is something I certainly have never encountered but it makes sense. |
opmclimited (11037) | ||
| 480359 | 2006-08-24 04:18:00 | Don’t you mean GB? As I have yet to seen a web host that offers TB of traffic. This is the traffic that our customers chew through. Whether it's e-mail, changing their websites or customers viewing their websites. We have a number of customers who have their own servers so it adds up to quite a lot of traffic. 5GB a month per customer would be pretty standard. |
opmclimited (11037) | ||
| 480360 | 2006-08-24 04:23:00 | opmclimited, do you know if any of the users trying to access your site have the 222.15*.***.*** ip address? As if your web host has had a DoDs attack they may have blocked the 222 ip address range. Thanks, this is a good point and I checked one of them remotely and yes they do have this IP. Could you tell me why specifically that IP range? It makes sense they could have blocked 222.... but when we have changed customers over to different DNS servers their services start working immediately. So would that go against the IP address blocking theory? Ie, they have different DNS, but their IP address remains the same, and they can access all our services fine? I am using Paradise Cable here and I am having no problems + I can do a tracert - don't know whether that is good or not.... 3 218.101.61.50 (218.101.61.50) 16.651 ms 10.463 ms 10.256 ms 4 218.101.61.45 (218.101.61.45) 21.701 ms 20.173 ms 21.682 ms 5 jcore2-ge-0-2-0-927-acld.auckland.clix.net.nz (218.101.61.14) 21.872 ms 21.607 ms 24.350 ms 6 ge-0-2-0-1.xcore1.acld.telstraclear.net (203.98.50.251) 20.645 ms 22.382 ms 31.922 ms 7 so.jb.wils.telstraclear.net (203.98.42.66) 148.018 ms 147.931 ms 145.647 ms 8 gigabitethernet3-0.gw1.lax1.alter.net (157.130.245.21) 147.684 ms 145.530 ms 149.403 ms 9 0.so-0-0-0.xl1.lax1.alter.net (152.63.112.218) 146.866 ms 150.447 ms 148.165 ms 10 0.so-7-0-0.xl1.sjc1.alter.net (152.63.55.106) 178.581 ms 157.099 ms 156.998 ms 11 0.so-6-0-0.gw6.sjc1.alter.net (152.63.56.173) 165.511 ms 163.047 ms 168.683 ms 12 teliasonera-gw.customer.alter.net (63.65.130.46) 209.296 ms 212.204 ms 214.718 ms 13 nyk-bb1-link.telia.net (213.248.80.2) 265.386 ms 256.489 ms 262.144 ms 14 ldn-bb1-link.telia.net (80.91.249.248) 343.791 ms ldn-bb1-link.telia.net (213.248.65.97) 319.910 ms ldn-bb1-pos7-1-0.telia.net (213.248.65.89) 312.445 ms 15 hbg-bb1-link.telia.net (80.91.249.11) 328.861 ms adm-bb1-pos6-0-0.telia.net (213.248.65.150) 334.114 ms hbg-bb1-link.telia.net (80.91.249.11) 342.195 ms 16 prag-b1-pos2-0.telia.net (213.248.65.2) 379.321 ms 388.433 ms 357.783 ms 17 casablanca-101464-prag-b2.c.telia.net (213.248.79.94) 363.322 ms 348.652 ms 356.022 ms 18 casablanca-101464-prag-b2.c.telia.net (213.248.79.94) 361.600 ms 360.137 ms 362.097 ms 19 holly.cas.ip-anywhere.net (217.11.224.239) 343.579 ms gw.jtw.cz (82.208.38.222) 344.987 ms 334.227 ms 20 gw.jtw.cz (82.208.38.222) 328.804 ms 329.650 ms 324.598 ms |
opmclimited (11037) | ||
| 480361 | 2006-08-24 04:26:00 | One more thought on this: For about a week or two Xtra users could not access www.ihug.co.nz website, but it looks like that’s now been fixed. Also take a look at these posts: groups.msn.com groups.msn.com groups.msn.com As a few of those people are having the same problem as you. I Hope this helps Thanks for this and all the other interesting and helpful messages. However it just adds to the frustration really - half our customers can be brought down because of some error in the pipe somewhere - temporary or not... |
opmclimited (11037) | ||
| 480362 | 2006-09-01 13:00:00 | Did you ever get this fixed? | rogerp (6864) | ||
| 480363 | 2006-09-02 02:19:00 | Sounds not unlike the problem webuy.co.nz are/were having with xtra, users of other ISPs saw a growing fast served website, xtra users had issues. IIRC correctly, webuy were hosted on an American server. It seems xtra are getting more and more messed up:( | personthingy (1670) | ||
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