Forum Home
Press F1
Thread ID: 72030	2006-08-26 10:28:00	internet connection freezes and wont let me disconnect	lisamarie01 (6731)	Press F1

Post ID	Timestamp	Content	User
480846	2006-08-26 10:28:00	having a problem with my internet connection, im connected and viewing web pages then all of a sudden the pages wont open and email wont download, i check and im still connected, when i click on my connection it wont come up, i can right click and say disconnect but it wont disconnect, the only way to dis connect is to reboot, so according to modem /ph line im connected but it wont view pages/email etc, help!	lisamarie01 (6731)
480847	2006-08-26 10:58:00	Hi Lisa. Have you scanned your computer for malwares yet? Cheers :)	Renmoo (66)
480848	2006-08-26 11:20:00	i have run xoftspy, is that what you mean? is there a better program i can use? it just did it again, getting a pain to have to reboot so i can go back online, has only just happened today, should i do a system restore to yesterday or day before? maybe that will fix the problem, thanks :confused:	lisamarie01 (6731)
480849	2006-08-26 11:35:00	ok i have just found a new problem that causes it to crash, just before i loose the connection i get an error on screen it says "generic host process for win32 services has encountered a problem and needs to close sorry for the inconvience" and then when i click on more information it says "EventType : BEX P1 : svchost.exe P2 : 5.1.2600.2180 P3 : 41107ed6 P4 : netapi32.dll P5 : 5.1.2600.2180 P6 : 411096ac P7 : 0000a3c0 P8 : c0000409 P9 : 00000000 " just about to run hijackthis will post a reply to that in a mo.	lisamarie01 (6731)
480850	2006-08-26 11:36:00	ok here it is Logfile of HijackThis v1.99.1 Scan saved at 10:33:19 PM, on 8/26/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe C:\WINDOWS\System32\GEARSec.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE C:\WINDOWS\System32\tcpsvcs.exe C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\ZoneLabs\vsmon.exe C:\WINDOWS\system32\MsPMSPSv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE C:\Program Files\STOPzilla!\Stopzilla.exe C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe C:\Program Files\Messenger\msmsgs.exe C:\Program Files\Netscape\Netscape Browser\netscape.exe C:\PROGRA~1\MICROS~2\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE C:\WINDOWS\system32\NOTEPAD.EXE C:\Program Files\WinRAR\WinRAR.exe C:\DOCUME~1\LISARI~1\LOCALS~1\Temp\Rar$EX08.250\Hi jackThis.exe O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx O2 - BHO: (no name) - {206E52E0-D52E-11D4-AD54-0000E86C26F6} - C:\PROGRA~1\FRESHD~1\FRESHD~1\fdcatch.dll O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O2 - BHO: BrowserHelper Class - {E3215F20-3212-11D6-9F8B-00D0B743919D} - C:\WINDOWS\system32\StopzillaBHO.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Camera Detector] C:\PROGRA~1\ACDSYS~1\DEVDET~1\DEVDET~1.EXE -autorun O4 - HKLM\..\Run: [STOPzilla] C:\Program Files\STOPzilla!\Stopzilla.exe /autorun O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_07\bin\jusched.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_07\bin\ssv.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll O15 - Trusted Zone: *.passport.com O15 - Trusted Zone: *.passport.net O15 - Trusted Zone: *.windowsonecare.com O16 - DPF: {13EC55CF-D993-475B-9ACA-F4A384957956} (Controller Class) - www.windowsonecare.com O16 - DPF: {C02226EB-A5D7-4B1F-BD7E-635E46C2288D} (Toontown Installer ActiveX Control) - a.download.toontown.com O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - www.onetruemedia.com O17 - HKLM\System\CCS\Services\Tcpip\..\{94D28631-3C87-4F06-A301-84B18BE61AFB}: NameServer = 202.27.158.40 202.27.156.72 O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - "C:\PROGRA~1\MSNMES~1\msgrapp.dll" (file missing) O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O21 - SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - C:\WINDOWS\system32\WPDShServiceObj.dll O23 - Service: Automatic LiveUpdate Scheduler - Symantec Corporation - C:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exe O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: GEARSecurity - GEAR Software - C:\WINDOWS\System32\GEARSec.exe O23 - Service: LiveUpdate - Symantec Corporation - C:\PROGRA~1\Symantec\LIVEUP~1\LUCOMS~1.EXE O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe O23 - Service: Norton Ghost - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Ghost\Agent\PQV2iSvc.exe O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\NPROTECT.EXE O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\SAVScan.exe O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~1\SPEEDD~1\NOPDB.EXE O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe O23 - Service: TrueVector Internet Monitor (vsmon) - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe	lisamarie01 (6731)
480851	2006-08-26 12:05:00	i have run xoftspy, is that what you mean? is there a better program i can use? it just did it again, getting a pain to have to reboot so i can go back online, has only just happened today, should i do a system restore to yesterday or day before? maybe that will fix the problem, thanks :confused: Hi Lisa. You can have your HijackThis log analysed via the HJT analysis URL posted in my signature. Anti-malware software includes antivirus and anti-adware / spyware, but I believe you have all of those as you appeared to be using Windows One Care (though I am not sure how effective it is). For more information on malwares, visit PressF1's FAQ on faqf1.net.nz As of the error message that you have posted there, I am sorry but I have no clue whatsoever. Cheers :)	Renmoo (66)
480852	2006-08-26 12:13:00	hey, thanks for your reply, have done the hijack this log and pasted it into the link in your message, and deleted what it sugested, (only 3 things) i dont have windows onecare, started to download it a while ago then gave up when i found out it was used instead of nortons and was a fairly huge download aswell so didnt end up getting it, thanks for trying to help tho :) maybe someone else can help with this?, have managed to be online a bit longer this time i think tho 25 mins so far pretty sure it was failing to load web pages by now the last 4 times i got connection hung. so heres hoping something i have done has fixed it. will keep u updated. thanks	lisamarie01 (6731)
480853	2006-08-26 12:31:00	When your internet becomes inactive, can you ping any websites? Who is your ISP? Are you living in a rural area? Cheers :)	Renmoo (66)
480854	2006-08-26 12:41:00	heya im with xtra, nope not rural, dont think its my isp thats the problem seems i get that message first then i click ok or whatever it is to close and almost instantly i get messsages saying the web page i was trying to load didnt work, i still get the two little monitors at the bottom saying im connected, but accordign to anything im trying to view i have no connection, and when i click on the connection it wont bring it up so only way to disconnect is to reboot. does anyone know an easier way to disconnect? lol, i may have fixed the problem tho cause i have been online almost an hr without it dying, currently running a w32blaster worm tool to see if i have that.	lisamarie01 (6731)
480855	2006-08-26 12:52:00	Your hijackthis log looks clean. Have a read of this: forumz.tomshardware.com The issue they describe looks almost identical so it's worth trying the fix, which is closing a few open ports, a good idea anyway.	silvero (11011)
1 2