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Thread ID: 72127 2006-08-31 05:59:00 Need some help with Toshiba Troubles! toshiba_troubles (11069) Press F1
Post ID Timestamp Content User
481638 2006-08-31 22:36:00 Toshiba's always used to be very reliable but it seems that they've dropped the ball in the last few years. My employer provided myself and my co-workers Toshiba Tecra S1 laptops and they were all the time breaking down. Motherboards, hard drives, modem's, keyboards, screens... all failed on various machines, some repeatedly. The one I had wend thru 2 hard drives, a modem and a keyboard in the two years I had it.

In the end we ditched Toshiba and we now have Dell Latitude's which (so far) have proved very reliable.
Mackin_NZ (6958)
481639 2006-09-05 02:55:00 OK, managed to temporarily fix mine by underclocking my tosh laptop to 2.6ghz, and propping it up on books so there is more room for air to circulate underneath the machine. Kinda messy and unattractive, and defeats the purpose of a "lap" top, but it works. pixeldust (6619)
481640 2006-09-05 03:33:00 1. This is a known issue. Toshiba ****ed up when they manufactured these notebooks - there is a BIOS glitch which causes a redundant cooling system to power off the CPU before the fan has a chance to cool it.
2. Toshiba released a BIOS fix which supposedly resolves the issue - but also manages to slow the processor down to a ridiculous speed. We're talking barely entry level performance on what is supposedly a high end laptop.
3. Toshiba users worldwide are NOT happy with this, and have opened a class action lawsuit against Toshiba.
No need for a class action, provided it is not a business computer then the CGA applies and if it can't be fixed in a reasonable time frame (a month is far too long) then a replacement is in order, even if the original 12 month warranty has expired. If it is a business computer then I think it's the Sale of Goods Act you want (requirement for goods to be of merchantable quality, i.e. work for longer than just the warranty period.

You have a legal right to expect reasonable life from your purchase and it doesn't matter one tiny little bit what the local Toshiba people think, or what the policies from overseas say.

As usual, go to the Consumer Affairs website or Consumer mag's site for advice. You have to be firm and patient, and not give in. Use the three P's.

Cheers

Billy 8-{)
Billy T (70)
481641 2006-09-05 03:45:00 Oh dear, I dont know how many times I have to say this to people with laptops, but here we go again.

DO NOT use the laptop on mains power when the battery is full and plugged in!!!

My 4 yr laptop still gets 2 hrs battery life. If your battery is full, unplug the AC and discharge the battery, if the battery is full but you still want the full power of the CPU and bright LCD, unplug the battery.

Continually dripping power through to the battery will damage the expected life of the battery.
SolMiester (139)
481642 2006-09-05 04:21:00 SolMeister: perhaps your 4 year old laptop has a NiMH battery. ;) A LiIon battery's own charge control computer looks after it. It's best to have it plugged in, and its life will be determined by the number of charge discharge cycles it does. If it's fully charged, it won't be trickle charged. That is a Bad Idea for any battery. LiIon batteries trickle charged can vent with flame; Ni chemistry batteries just vent and have a severe loss of capacity. Gel (lead-acid) batteries can sit on a (voltage regulated) supply for ever, with no bad effects.

It appears that this is not a battery problem anyway ... it might be a computer problem.
Graham L (2)
481643 2006-09-05 04:40:00 Oh dear, I dont know how many times I have to say this to people with laptops, but here we go again.

DO NOT use the laptop on mains power when the battery is full and plugged in!!!

My 4 yr laptop still gets 2 hrs battery life. If your battery is full, unplug the AC and discharge the battery, if the battery is full but you still want the full power of the CPU and bright LCD, unplug the battery.

Continually dripping power through to the battery will damage the expected life of the battery.

Maybe you need to re-read this thread top to bottom - this is a manufacturing DEFECT, caused by Toshiba rushing out the latest and greatest processors (at the time) without full testing the compatibility with the other hardware. Absolutely nothing to do with batteries, running on mains power or otherwise.

Billy T - thanks for that info. I'm going to pursue Toshiba for a replacement, and hopefully a different model. Just wish I'd done my research before buying my laptop off the shelf on spur of the moment. :badpc:
pixeldust (6619)
481644 2006-09-05 05:29:00 Maybe you need to re-read this thread top to bottom - this is a manufacturing DEFECT, caused by Toshiba rushing out the latest and greatest processors (at the time) without full testing the compatibility with the other hardware. Absolutely nothing to do with batteries, running on mains power or otherwise.

Billy T - thanks for that info. I'm going to pursue Toshiba for a replacement, and hopefully a different model. Just wish I'd done my research before buying my laptop off the shelf on spur of the moment. :badpc:


OOOO, my bad...Didnt see that!
SolMiester (139)
481645 2007-03-05 23:05:00 Im also having trouble with a 1 1/2 year old toshiba sattelite M40 . Windoes started freezing then after reinstalling windows it started rebooting .

I have taken it to toshiba and they have quoted me $1200 for repairs, $600 for main board, $300 for new hard drive and $200 for labour .

As a kick in the pants, a fujitsu 80G hard drive like I had in there can be found for around $120 more than half the price they are quoting me .

I am considering looking into the sales of goods acts . (I may not be able to use the CGA as I used it party for business)

Any advice?
andyjacobs (11070)
481646 2007-03-05 23:19:00 No advice from me. I'm just waiting for mine to die, then I'll buy a new one which isn't a Toshiba. pixeldust (6619)
481647 2007-03-05 23:27:00 Edited to say:

Toshiba settled in the states (finally).

www.asklaptopfreak.com

I just called Toshiba to ask whether any of this will apply to NZ/Australian Toshiba owners, and have been told that bascially we're **** out of luck as they settled in the US only. I'm looking for the nearest cliff to throw this paperweight off.
pixeldust (6619)
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