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| Thread ID: 72127 | 2006-08-31 05:59:00 | Need some help with Toshiba Troubles! | toshiba_troubles (11069) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 481628 | 2006-08-31 05:59:00 | Hi, im very new to this, not really sure if im even doing it right. But im so angry right now, my toshiba laptop bought about a year and a half ago, keeps crapping out on me. They had to replace a part for a faulty circuit that wasnt allowing the computer to charge properly (or something hairy fairy like that) and now its started switching off again. What do i do? Im a student and NEED my computer everyday but it keeps turning off and takes a few hours before it will turn back on! Its a satellite A70 i think. Will toshiba replace it fully? Anyone experienced similar problems, please give me some advise. THANK YOU! :o |
toshiba_troubles (11069) | ||
| 481629 | 2006-08-31 06:09:00 | You certianly have a right to get it replaced if its an ongoing problem that hasn't been fixed. How you go about it I am not sure, maybe the consumer institute can help. | netchicken (4843) | ||
| 481630 | 2006-08-31 06:18:00 | Welcome to PressF1. You aren't necessarily entitled to a replacement computer. Wishes are free, but the consumer law hasn't got to the point than no manufacturer will sell their goods in NZ. Sorry about that. :( If you had a charging problem (which was fixed) and have been using the laptop mostly on battery since, you could easily have reached the end of the battery's life. Battery technology has advanced to the point that LiIon batteries last about 500 charge-discharge cycles. That's about what you could expect from NiCd or NiMH batteries. :D LiIon batteries are lighter. 18 months is regarded as a reasonable and expected battery life. No consumer laws can make batteries better than the technology which exists. |
Graham L (2) | ||
| 481631 | 2006-08-31 06:33:00 | A replacement / spare/backup battery should cost you about $130 - $150. If as you say you NEED the unit every day that should be your first option - its going to be required sooner or later anyway and will give you much more flexibility | GrahamT (291) | ||
| 481632 | 2006-08-31 06:45:00 | So just to clarify... Are you running the laptops solely from battery or are you using mains power, when these incidents occur? It sounds to me like a motherboard issue.. What warranty did you get? Otherwise you will have to quote the consumer guarantee act to them...they don't have to give you a replacement one, they will replace the parts (and in my experience it could take some time). I've experienced all sorts of "fun" with Toshibas at work.... |
gibler (49) | ||
| 481633 | 2006-08-31 12:52:00 | Hi, thanks for your response. I hardly ever use the laptop using just the battery, i always have it plugged in. So it's not a battery problem. As far as the warrenty goes, i have a five year extended warrenty so im still covered and will be for another 2 years. I have written a nasty but nice letter to toshiba explaining how ive been poorly treated by the shop and the computer technician, it just makes me so angry, why do computers have to be so difficult. So my only option is to get it sent away for them to fix again?? They said it will be a month maybe more, i can't not use my computer for a month, but i can't keep using it with it switching off all the time. drama! Thanks for you responses, i hope this helps clarify. :) |
toshiba_troubles (11069) | ||
| 481634 | 2006-08-31 12:54:00 | A replacement / spare/backup battery should cost you about $130 - $150. If as you say you NEED the unit every day that should be your first option - its going to be required sooner or later anyway and will give you much more flexibility Hiya! im pretty sure it isn't the batery because i always have my laptop plugged into the mains. And it switched off even when its plugged in. silly thing. |
toshiba_troubles (11069) | ||
| 481635 | 2006-08-31 21:53:00 | If you have an extended warranty then the only option is to make use of it. Horribly inconvenient I know, but there isn't much else you can do. If you do have further problems with it after this "fix" then you will have good grounds for a complete replacement. | FoxyMX (5) | ||
| 481636 | 2006-08-31 21:58:00 | Wow, what a coincidence, I came here to ask about the EXACT same problem. I have an A70 I also got a year and a half ago, I always work off mains power. I had the same power problems and sent it back to Toshiba for repair in December, where they replaced the faulty AC port causing the non charging issues. Just in the last few weeks mine has also started randomly shutting down without warning. The fan is getting noisier and the laptop seems to be overheating. Unfortunately for me, I don't have the extended warranty :( I'd be interested to know if anyone knows what the exact fault is with these models so I can try to get it fxed. I'm assuming maybe a fan or PSU problem? |
pixeldust (6619) | ||
| 481637 | 2006-08-31 22:23:00 | OK, I made the mistake of actually doing some research. A few things to note: 1. This is a known issue. Toshiba ****ed up when they manufactured these notebooks - there is a BIOS glitch which causes a redundant cooling system to power off the CPU before the fan has a chance to cool it. 2. Toshiba released a BIOS fix which supposedly resolves the issue - but also manages to slow the processor down to a ridiculous speed. We're talking barely entry level performance on what is supposedly a high end laptop. 3. Toshiba users worldwide are NOT happy with this, and have opened a class action lawsuit against Toshiba. I am trying to find details on how to join in, because it seems there is little else that can be done. I'm seriously pissed off, I now have a $3000 paperweight. In fact, my laptop is so unreliable that it shutdown while I was reading info about the lawsuit, and I am having to use my partners (extremely) reliable Apple eMac! |
pixeldust (6619) | ||
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