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| Thread ID: 72157 | 2006-09-01 15:19:00 | Slingshot Broadband connection problem | Siani (7815) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 482016 | 2006-09-05 02:24:00 | You deserve at least a letter of apology from Slingshot and one month's free connection. | Rutherford (10399) | ||
| 482017 | 2006-09-05 02:33:00 | Siani, I have sent Slingshot administration news of this thread, Hopefully they will read it and correct the problem, and maybe compensate you. You may want to also send them an email: feedback AT slingshot co nz Slingshot has a good reputation (at least compared to Telecom!) and I would expect the management to take your complaint and this discussion seriously. Let us know the result. BTW, last year I did the same with Dell when a PF1 member had problems with non-delivery of his PC. Dell responded quickly and gave him a bonus of free RAM. |
Strommer (42) | ||
| 482018 | 2006-09-05 03:57:00 | Thanks for the heads up Steve! Just to clarify a couple of points mentioned in the posts: Our routers definitely should be pre-configured with the customers username and password. We do pre-test all the routers before they're sent out, but it is always possible for human error to come in to play. If our customers do have any issues with the filters, our normal policy is to refer them to our supplier (Dynalink) directly, who can usually organise for a replacement. Our apologies, Siani that your initial experience with us wasn't the best. If you still have concerns over what has happened, please get in touch with me. You can email me at: jacobd @ team. slingshot. co .nz Thanks for the feedback all. We do try and monitor all the usual forums, newsgroups and websites, and most of it gets read and learned from. Unfortunately we're not always able to reply, so please get in touch with us by phone or email with any individual issues. Cheers, Jacob Doherty Contact Centre - Operations Manager Slingshot |
jacobd (11080) | ||
| 482019 | 2006-09-05 09:14:00 | Thank you all. Jacob, thank you for your response. We were given a phone number for dynalink, but the slingshot helpdesk guy said that they wouldn't replace the filter on its own, unless the router was faulty also. The people I set this up for are totally new to the internet and computers, and definitely wouldn't have been able to get online with the instructions they had. It took me long enough. They had already been in touch with the helpdesk before I became involved, and had no idea that they should have had more information. Now they are online, they are having a great old time, but I feel a few more basic questions from the helpdesk at the onset might have sped things up considerably. Jacob, I will pass your email and post on to them, and they can contact you further if they have any more concerns. |
Siani (7815) | ||
| 482020 | 2006-09-05 10:09:00 | Thanks for the feedback all. We do try and monitor all the usual forums, newsgroups and websites, and most of it gets read and learned from. Cheers, Jacob Doherty Contact Centre - Operations Manager Slingshot Here you go then: www.geekzone.co.nz www.nzdsl.co.nz and www.consumerblogs.org.nz Posted by: Rob Prebble on 3 June 2006 |
pctek (84) | ||
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