Forum Home
Press F1
 
Thread ID: 72744 2006-09-24 13:15:00 please help me with installing my new printer ronty4 (11188) Press F1
Post ID Timestamp Content User
487041 2006-09-24 13:15:00 hi

i got a new brother DCP-115c multifunction but when i try to install it, it gives the error message below


Cannot install this Hardware

An error occurred during the installation of the device

The RPC server is unavailable
ronty4 (11188)
487042 2006-09-24 16:35:00 Read the install instructions first . . . . (oh yeah! the instructions! . . . not a guy thing!)

Some printers require they are wired-up and then you use the install cd, others the sequence is the other way around .

I believe that most USB types require the cable installed somewhere in the middle of the software installation . . . this is so on my Epson AIO, but my Canons are totally different .

Some using the printer port will not tolerate any physical installation until the whole cd-rom is run, installed and registered .

I do not recommend allowing the wizard to install the drivers . . . just X out of the wiz when he shows up and continue with the cd-rom install .

BTW: if you DO allow the wiz to find and install the drives, DO NOT click off the pop-up bubble that shows in the right lower corner . . . It will go away all by itself; I have at times clicked it off and messed up the install .
SurferJoe46 (51)
487043 2006-09-24 20:09:00 Hi, Welcome to PressF1

Try starting the RPC server service. Go to Control Panel > Admin Tools > Services. Look for the RPC Server and double click on it. Make sure it has been started and also set to start automatically.

Let us know how you get on.
Jen (38)
1