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| Thread ID: 73115 | 2006-10-07 20:23:00 | anoying error message | chirpy (11260) | Press F1 |
| Post ID | Timestamp | Content | User | ||
| 489921 | 2006-10-07 20:23:00 | How do i get past this error message"CLASS INSTALLER HAS DENIED THE REQUEST TO INSTALL OR UPGRADE THIS DEVICE" Im getting a serious headache with this having spent a week trying to install my scannerand getting prompt with that error over and over again, if anyone else out there has cured this PLEASE REPLY I WOOULD BE VERY GREATFULL:mad: | chirpy (11260) | ||
| 489922 | 2006-10-07 20:32:00 | Hi, Welcome to PressF1 :) You don't mention what brand/model of scanner, but this information is interesting: HP All-in-One Products - Resolving the Error Message 'Class Installer Has Denied the Request to Install or Update the Driver' (h10025.www1.hp.com) Have you scanned for viruses using an updated Antivirus program? |
Jen (38) | ||
| 489923 | 2006-10-07 21:47:00 | I have a epsom perfection 1200 and have downloaded the latest drivers and even spoken to epsom help and support but they told me its a microsoft problem ,something to do with the registry ,that diddnt say what or how. i have scanned my computer its clean, i even tried registry repair and sfc /scannow check with my xp disc,still got zilch | chirpy (11260) | ||
| 489924 | 2006-10-07 21:54:00 | Get Hijackthis (www.merijn.org) Download it, unzip it run it. Click on scan and save a log. Copy and paste the log here. |
Speedy Gonzales (78) | ||
| 489925 | 2006-10-07 22:11:00 | this is the result of the log file from Hyjack This Logfile of HijackThis v1.99.1 Scan saved at 23:05:10, on 07/10/2006 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\System32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Windows Defender\MsMpEng.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Norton Personal Firewall\ISSVC.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Eset\nod32kui.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\WINDOWS\SOUNDMAN.EXE C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe C:\Program Files\Windows Defender\MSASCui.exe C:\PROGRA~1\mcafee.com\agent\mcagent.exe C:\progra~1\mcafee\MCAFEE~1\masalert.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\MSN Messenger\MsnMsgr.Exe C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe C:\WINDOWS\BricoPacks\Vista Inspirat\ObjectDock\ObjectDock.exe C:\WINDOWS\BricoPacks\Vista Inspirat\YzToolbar\YzToolBar.exe C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe c:\progra~1\mcafee\mcafee antispyware\massrv.exe c:\program files\mcafee.com\agent\mcdetect.exe c:\PROGRA~1\mcafee.com\agent\mctskshd.exe C:\Program Files\Eset\nod32krn.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\system32\svchost.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Documents and Settings\ROBRT\Desktop\rob1\hijackthis\HijackThis. exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = g.msn.co.uk R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = g.msn.co.uk R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/ R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = g.msn.co.uk R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: CNisExtBho Class - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton Personal Firewall - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O4 - HKLM\..\Run: [nod32kui] "C:\Program Files\Eset\nod32kui.exe" /WAITSERVICE O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE O4 - HKLM\..\Run: [GhostStartTrayApp] C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe O4 - HKLM\..\Run: [Windows Defender] "C:\Program Files\Windows Defender\MSASCui.exe" -hide O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe O4 - HKLM\..\Run: [MCAgentExe] c:\PROGRA~1\mcafee.com\agent\mcagent.exe O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\mcafee.com\agent\McUpdate.exe O4 - HKLM\..\Run: [_AntiSpyware] c:\progra~1\mcafee\MCAFEE~1\masalert.exe O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background O4 - HKCU\..\Run: [Windows Registry Repair Pro] C:\Program Files\3B Software\Windows Registry Repair Pro\RegistryRepairPro.exe 4 O4 - Startup: Stardock ObjectDock.lnk = C:\WINDOWS\BricoPacks\Vista Inspirat\ObjectDock\ObjectDock.exe O4 - Startup: Y'z ToolBar.lnk = C:\WINDOWS\BricoPacks\Vista Inspirat\YzToolbar\YzToolBar.exe O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe O4 - Global Startup: EPSON Status Monitor 3 Environment Check 2.lnk = C:\WINDOWS\system32\spool\drivers\w32x86\3\E_SRCV0 2.EXE O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {2ED9BC2B-4DF1-472E-9B5E-55477D2C97F5} (Microsoft Data Collection Control) - support.microsoft.com O18 - Protocol: livecall - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O18 - Protocol: msnim - {828030A1-22C1-4009-854F-8E305202313F} - C:\PROGRA~1\MSNMES~1\MSGRAP~1.DLL O20 - Winlogon Notify: WgaLogon - C:\WINDOWS\SYSTEM32\WgaLogon.dll O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe O23 - Service: EPSON Printer Status Agent2 (EPSONStatusAgent2) - SEIKO EPSON CORPORATION - C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe O23 - Service: GhostStartService - Symantec Corporation - C:\Program Files\Symantec\Norton Ghost 2003\GhostStartService.exe O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Personal Firewall\ISSVC.exe O23 - Service: McAfee AntiSpyware Service - McAfee, Inc. - c:\progra~1\mcafee\mcafee antispyware\massrv.exe O23 - Service: McAfee WSC Integration (McDetect.exe) - McAfee, Inc - c:\program files\mcafee.com\agent\mcdetect.exe O23 - Service: McAfee Task Scheduler (McTskshd.exe) - McAfee, Inc - c:\PROGRA~1\mcafee.com\agent\mctskshd.exe O23 - Service: McAfee SecurityCenter Update Manager (mcupdmgr.exe) - McAfee, Inc - C:\PROGRA~1\McAfee.com\Agent\mcupdmgr.exe O23 - Service: NOD32 Kernel Service (NOD32krn) - Eset - C:\Program Files\Eset\nod32krn.exe O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe |
chirpy (11260) | ||
| 489926 | 2006-10-07 22:30:00 | Whatever you've got thats Mcafees, does it include a firewall? If it does, uninstall it or Symantec's firewall. You dont need 2 firewalls, they'll conflict. And if NOD32, and Mcafees scan email, I would disable email scanning for one of these 2 or disable Symantec's email scanning. You shouldnt have 3 different AV programs scanning email at the same time. (Thats if all 3 have the option to scan email for malware/viruses etc). I would run HJT again (close browsers), tick these entries and tick fix checked. R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Program Files\Common Files\Microsoft Shared\Stationery\Blank.htm O4 - HKLM\..\Run: [NeroCheck] C:\WINDOWS\system32\NeroCheck.exe |
Speedy Gonzales (78) | ||
| 489927 | 2006-10-07 22:42:00 | i only have nod32 av ,norton firewalland mcafee antispy, which i only installed to see if i had any nasties that had penetrated my av, i will run hjt again and remove the fix the files you suggested cheers | chirpy (11260) | ||
| 489928 | 2006-10-07 22:49:00 | If that doesnt work , get Spybot (www.spybot.info) The main program and the detection updates. Install both then do a scan. See what that finds. |
Speedy Gonzales (78) | ||
| 489929 | 2006-10-07 23:41:00 | One quick thing - don't let nethaniel reply! | pcuser42 (130) | ||
| 489930 | 2006-10-07 23:45:00 | One quick thing - don't let nethaniel reply! He can't, he's banned for 48 hrs. |
Speedy Gonzales (78) | ||
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